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sourceDocument: Brazil Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

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ft:locale :

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ft:publication_title :

    - Brazil Healthcare and Life Sciences

ft:clusterId :

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---

# Healthcare orchestration cases and tasks

# Healthcare orchestration cases and tasks {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Healthcare orchestration cases and healthcare orchestration tasks are created to manage cross‑unit oversight and coordination.

## Healthcare orchestration case {#ctwm-healthcare-orc-cases-task__section_thc_zht_m3c}

A healthcare orchestration case represents a multi‑unit plan, such as:

* Joint Commission readiness rounds
* Quality and safety reviews
* Infection control audits
* Multi‑unit operational assessments

{#ctwm-healthcare-orc-cases-task__ul_h4s_zht_m3c}

It serves as the coordinating layer that brings together work occurring across multiple units into a single, managed initiative.

The healthcare orchestration case provides leadership with a centralized view of progress across all participating units, including visibility into exceptions, delays, or compliance gaps.

## Healthcare orchestration task {#ctwm-healthcare-orc-cases-task__section_zgh_13t_m3c}

While care teams execute unit‑level tasks, leadership often has their own coordination work.

Healthcare orchestration tasks capture these responsibilities, such as:

* Reviewing submitted assessments
* Sending communications to impacted units
* Following up on documented issues
* Preparing evidence for regulatory review

{#ctwm-healthcare-orc-cases-task__ul_ldn_b3t_m3c}

These tasks help ensure that cross‑unit activities can move forward smoothly without reliance on ad‑hoc follow‑up.