Virtual Agent in EMR Help

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Virtual Agent, ServiceNow’s conversational bot platform, is available when creating requests from the EMR Help portal.

    Virtual Agent can be used to quickly obtain information, make decisions, and perform common work tasks.

    To interact with Virtual Agent, simply click the chat window icon on the bottom right-hand corner of the screen.

    For more information on Virtual Agent, see Virtual Agent as an application design element.