---
sourceDocument: Brazil Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Create requests

# Create requests in the Care Team Portal {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Care Team Portal to create support requests for services from ancillary departments.

## Before you begin

Role required: sn_hco.care_team_member or sn_hco.care_team_manager

## About this task

Use the Care Team Portal, part of Healthcare Operations Core, to create support requests for ancillary departments. You can also leverage the Healthcare Operations Core case type to create your own record producers. For
detailed instructions, refer to [Configuring Healthcare Operations Core](https://www.servicenow.com/docs/RDpUsV51nJaalmDKCFMl~g "Set up the Healthcare Operations Core application.").

If you have the Care Team Operations for Healthcare IT or Care Team Operations for Biomed plugins installed, the Care Team Portal includes pre-installed record producers. These plugins can be used to create preconfigured
requests. For more information, see [Care Team Operations for Healthcare IT](https://www.servicenow.com/docs/2Cjt4hIhW7l3SZvbzQSrTg "Care Team Operations for Healthcare IT contains the case types to report and fulfill healthcare IT issues.") and [Care Team Operations for Biomed](https://www.servicenow.com/docs/6hszO1Fyg85GfzbJCKPWaQ "Care Team Operations for Biomed contains the case types to report and fulfill biomed issues.").

## Procedure

1. In the Care Team Portal, navigate to Create a request.
2. Select the type of request that you want to create.
3. Fill in details as needed and submit your request.

## Result

Your request is created and routed to the supporting department for fulfillment.

## What to do next

You can also create a request conversationally instead of using this form. See [Request care team assistance agentic workflow](https://www.servicenow.com/docs/jkF4HGzMbEOzeRJ224v3_w "Initiate a structured case intake process. Collect all necessary information to create and log a support case for proper tracking and resolution by using the Request care team assistance agentic workflow inthe Care Team Operations AI Chat Assistant.").
**Related tasks**   

* [Request care team assistance agentic workflow](https://www.servicenow.com/docs/jkF4HGzMbEOzeRJ224v3_w "Initiate a structured case intake process. Collect all necessary information to create and log a support case for proper tracking and resolution by using the Request care team assistance agentic workflow inthe Care Team Operations AI Chat Assistant.")