---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Care Team Operations for Healthcare IT

# Care Team Operations for Healthcare IT {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Care Team Operations for Healthcare IT contains the case types to report and fulfill healthcare IT issues.

## Get started {#hcls-cto-it-app__cf-app-landing-get-started}

|-|-|-|
| [ExploreLearn about how care teams use Care Team Operations for Healthcare IT.](https://www.servicenow.com/docs/j7vuuFatqnoLZ80fPREo8w "Learn how you can use the Care Team Operations for Healthcare IT application to support your care team in resolving IT issues quickly and efficiently.") | [ConfigurePlan and configure your implementation.](https://www.servicenow.com/docs/eA5rQUYwtg0JFxCpp8usBg "The following setup steps need to occur before using Care Team Operations for Healthcare IT.") | [RequestSubmit support requests for healthcare IT issues.](https://www.servicenow.com/docs/jbdWV9gTIZ7XaQsviIsdiA "Use the Care Team Portal to report EMR or other IT issues to support teams for fulfillment.") |
| [ResolveResolve incidents created from Healthcare IT cases.](https://www.servicenow.com/docs/_70c~hMwwZ~Ze5ZUIhJOnQ "Incidents created from Healthcare IT cases are resolved using standard IT Service Management incident management functionality in the Service Operations workspace.") | [ReferenceGet details on components like fields, tables, and properties.](https://www.servicenow.com/docs/fYqCGTID2STSF5nmqx_OVg "Reference topics provide additional information about Care Team Operations for Healthcare IT components.") |   |
[ ]

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## Troubleshoot and get help {#hcls-cto-it-app__cf-app-landing-get-help}

* [Ask questions and explore other resources for in the ServiceNow Community](https://www.servicenow.com/community/)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now)
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