---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Track requests

# Track requests in the Care Team Portal {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Track requests created by you or your team from directly within the Care Team Portal.

## Before you begin

Role required: sn_hco.care_team_member or sn_hco.care_team_manager

## Procedure

1. In the Care Team Portal, navigate to Track a requestAll services from the menu bar, or select the Track requests from the quick links widget on the landing page.
2. View requests as they display in the following tabs:  
   * All - All service requests created for that category.
   * Created by me - All service requests created by you for that category.
   * Closed - All closed requests.

   {#hcls-cto-track-requests__ul_lqy_zfh_ndc}

   Use the lefthand navigation bar to view requests by service type.

   Use the search function within a category to look for a specific request.

   Select the filter icon to filter all requests to those created within the last one, three, six, or 12 months.
3. Select the request number of a request to see more information about that request as needed.

*[\>]: and then