---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Activate the Care Team Operations Case Creation AI voice agent

# Activate the Care Team Operations Case Creation AI voice agent {#ariaid-title1}

* Release version: Australia
* 
* Updated April 1, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate the Care Team Operations Case Creation AI voice agent to enable care team members to create and manage cases over the phone.

## Before you begin

Role required: admin

For information on configuring and deploying AI Voice Agents, see [Deploy AI voice agents](https://www.servicenow.com/docs/access?context=deploy-ai-agents-for-voice&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).  
Note:  
The voice AI assistant needs to be activated before you can add it the AI agent to it. Ensure the communication channels and authentication are configured before activating the voice AI assistant. For more information,
see [++Integrate voice assistant with mobile app launcher.++](https://www.servicenow.com/docs/r/intelligent-experiences/integrate-voice-assistant-with-mobile-app-voice-launcher.html)

## Procedure

1. Navigate to AI Agent StudioCreate and manageAI agents.
2. Select Care Team Operations Case Creation AI voice agent.
3. Navigate to Select channels and status.
4. In Engage via voice assistants:  
   * Select Allow.
   * In Voice Assistants, add Now Assist Voice Deployment.
   {#hco-now-assist-activate-voice-agent__ul_kx5_4b3_53c}
5. In Activation Status, toggle This AI Agent is active to Yes.
6. Select Save.

## Result

The Care Team Operations Case Creation AI voice agent is now activated for use with Care Team Operations.

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