---
sourceDocument: Brazil Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Enable AI Search

# Enable ServiceNow Otto for AI Search for case intake {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable AI search so that users can start the case intake process from the search menu in Care Team Portal.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllSystem Properties.
2. Select glide.service_portal.enable_ais_portal.allow_list.
3. In Value, add the <kbd class="ph userinput">Care Team Portal</kbd> sys_id.
4. Select Save.

## Result

The case intake process can now be initiated from the search menu in Care Team Portal.

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