---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Enable Request care team assistance agentic workflow

# Enable the Request care team assistance agentic workflow to create care team cases {#ariaid-title1}

* Release version: Australia
* 
* Updated April 1, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable the Request care team assistance agentic workflow so that care team cases can be created using ServiceNow Otto for Virtual Agent.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AI Agent StudioCreate and manageAgentic Workflows.
2. Select Request care team assistance.
3. Navigate to Select channels and status.
4. In Virtual Agent, set the following fields:  
   * Toggle Display to on.
   * In Assistants where AI agents are discoverable, select ServiceNow Otto for Virtual Agent (default).
   {#hco-now-assist-enable-request-cto-assistance__ul_epk_myh_53c}
5. Select Save.

## Result

The Request care team assistance agentic workflow is now enabled in ServiceNow Otto for Virtual Agent.

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