---
sourceDocument: Brazil Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Promote ServiceNow Otto for Virtual Agent

# Promote ServiceNow Otto for Virtual Agent for Care Team Portal {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Request care team assistance agentic workflow can be promoted in Assistant Designer to show when using the Care Team Operations AI Chat Assistant.

## Before you begin

Role required: admin

## Procedure

1. Navigate to Assistant DesignerAsset library.
2. In Select assistant, select Care Team Operations AI Chat Assistant.
3. In Request care team assistance, navigate to the additional options icon.
4. In Visibility, select Promoted.
5. Select Save.

## Result

The Request care team assistance agentic workflow is now promoted for users and is selectable when using the Care Team Operations AI Chat Assistant in Care Team Portal.

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