---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Capture additional data from Epic

# Capture Additional Data From Epic Within ServiceNow Record Producers {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Update the variable values in existing record producers to capture tokenized data from Epic.

## Before you begin

Role required: admin

## About this task

Record producers are used for case intake in the Care Team Portal. The variables on record producers are used to store data that is sent within the authorization token from Epic. A distinct format is used within the variables
in a record producer to capture that data in ServiceNow. Use the out of box record producer titled "Report an EMR issue" as a foundational example for how to do this. To create additional record producers it's highly
recommended to copy this Record Producer and the out of the box Catalog Client Scripts to ensure that the data in the authorization token from Epic is copied into the record producer. Variables can be created directly on the
record producer or may be created within a variable set to apply across multiple record producers.

The value set in the "CONTEXT" field of the FDI record in Epic is what controls which data is sent from Epic to ServiceNow. For a full list of available data that can be sent from Epic as well as the contexts in which that
data can be sent, refer to the Epic Token Library within Epic's product documentation.

## Procedure

1. In the Record Producer, navigate to the Variables related list.
2. Select New.
3. Fill in fields as needed.
4. Confirm that the name value of all variables begins with sysparm_ for any field in which you want to capture data coming from an EMR system.
5. Select Submit.