---
sourceDocument: Brazil Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Configure patient information

# Configure patient information in Healthcare workspace {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can configure the Patient information related list in Healthcare workspace
used by healthcare agents.

Healthcare workspace used by healthcare agents is a CRM Workspace. As a user with the admin role, you can configure the
Patient information related list by using UI Builder. For more information,
see [Explore CSM Configurable
Workspace](https://www.servicenow.com/docs/access?context=exploring-configurable-workspace&version=brazil&pubname=brazil-customer-service-management&ft:locale=en-US).

By default, patient information is displayed on interactions associated with patients. You can
configure the CRM Workspace to display patient information for a
healthcare case. Also, you can configure the Patient information related list for a specific
healthcare case and user role. For more information, see [Display patient information on a healthcare case type in Healthcare workspace](https://www.servicenow.com/docs/11v8AOKynaEJnVmjg_rtyQ "Improve agent efficiency and the quality of patient interactions by enabling healthcare agents to view relevant patient information within a case that extends the healthcare case type.").