---
sourceDocument: Brazil Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Respond to healthcare requests

# Respond to healthcare requests {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As a healthcare agent, you can respond to healthcare requests to resolve issues raised
by a patient.

Patients can submit a healthcare request via a phone call or a chat. As a healthcare agent, you
can respond to healthcare requests by accepting a work item from a patient or accessing the
interaction records that store work items. For more information, see [Interaction Management](https://www.servicenow.com/docs/access?context=interaction-management&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US).