---
sourceDocument: Brazil Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Activate ServiceNow Otto for Virtual Agent

# Activate ServiceNow Otto for Virtual Agent for case intake {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate the Care Team Operations AI Chat Assistant and set it to discoverable to enable case intake within the Request care team assistance agentic workflow.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllAI Agent StudioOverview.
2. In Agentic Workflows, select Request care team assistance.
3. In Select channels and status, navigate to Virtual Agent.
4. Toggle Display to on.
5. In Assistants where AI Agents are discoverable, select Care Team Operations AI Chat Assistant.
6. Select Save.

## Result

The Care Team Operations AI Chat Assistant is now available to initiate the Request care team assistance agentic workflow.

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