---
sourceDocument: Brazil Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Configure Care Team Operations Case Creation AI voice agent triggers

# Configure Care Team Operations Case Creation AI voice agent triggers {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Change the trigger phrases used to call on the Care Team Operations Case Creation AI voice agent via phone.

## Before you begin

Role required: admin

## About this task

By default, this agent is triggered when a user mentions Care Team Operations, CTO, or asks to submit a care team request. For example:

* "I need help with CTO"
* "I want to submit a Care Team Operations request"
* "Care Team"
{#hco-now-assist-cto-voice-triggers__ul_e41_qc3_53c}

These phrases can be adjusted for your use case as needed.  
Important:  
When updating these trigger phrases, use a unique value that is not used by any other installed agents to avoid those agents from erroneously being triggered.

## Procedure

1. Navigate to AI Agent StudioCreate and manageAI Agents.
2. Select Care Team Operations Case Creation AI voice agent.
3. In Define the specialty, navigate to AI agent description.
4. Replace the existing instructions and examples with desired context.
5. Select Save.

## Result

The Care Team Operations Case Creation AI voice agent is now triggered on phone conversations based on the updated phrases and context you provided.

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