---
sourceDocument: Brazil Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Install

# Install ServiceNow Otto for Care Team Operations {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install the ServiceNow Otto for Care Team Operations application \[sn_cto_now_assist\].

## Before you begin

Role required: admin  
Note:  
ServiceNow Otto for Care Team Operations capabilities require HCLS Prime or HCLS Advanced scoped applications.

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the ServiceNow Otto for Care Team Operations application \[sn_cto_now_assist\] using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you can't find the application, you might have to request it from the ServiceNow Store. Visit the  [++ServiceNow Store++](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store.
3. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
4. Select Install.

## What to do next

[Activate the Care Team Operations AI Chat Assistant and agents](https://www.servicenow.com/docs/slUiO9m3Tpju3ZUrQ9_90A "Activate the Care Team Operations AI Chat Assistant, its AI agents, and the Request care team assistance agentic workflow so that care team members can create cases conversationally.")

*[\>]: and then