---
sourceDocument: Brazil Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Create requests with ServiceNow Otto

# Create support requests with ServiceNow Otto {#ariaid-title1}

Release version: Brazil  
Updated October 2, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create support requests for service departments conversationally, by chat in Care Team Portal or Care Team Mobile, or by phone.
Instead of filling out a request form, care team members can describe what they need and let the Request care team assistance agentic workflow create the case. Cases can be created for any installed Care Team Operations application: Biomed, Environmental Services, Facilities, or Healthcare IT.

* [Request care team assistance agentic workflow](https://www.servicenow.com/docs/jkF4HGzMbEOzeRJ224v3_w "Initiate a structured case intake process. Collect all necessary information to create and log a support case for proper tracking and resolution by using the Request care team assistance agentic workflow inthe Care Team Operations AI Chat Assistant.")

  Chat with ServiceNow Otto in Care Team Portal or Care Team Mobile to create one or more support requests in a single conversation.
* [Care Team Operations Case Creation AI voice agent](https://www.servicenow.com/docs/mJ5oQiaLrV7~FIeSEURSeg "Use the Care Team Operations Case Creation AI voice agent to create support request cases through conversational voice calls.")

  Call the Care Team Operations Case Creation AI voice agent to create a support request entirely by voice.

{#hco-otto-create-requests__cf-using-parent-steps-ul}

For an overview of the assistant and the agents behind these procedures, see [Care Team Operations AI Chat Assistant](https://www.servicenow.com/docs/UG~s41UglO~eQraWOZdCBw "Care Team Operations ships a dedicated ServiceNow Otto assistant, pre-configured for Care Team Operations workflows, instead of relying on the shared default assistant.").