---
sourceDocument: Brazil Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# ServiceNow agentic workflows in Care Team Operations

# ServiceNow agentic workflows in Care Team Operations {#ariaid-title1}

Release version: Brazil  
Updated October 2, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Care Team Operations uses one agentic workflow, available over chat or by phone, to create and manage support requests conversationally.

The following agentic workflow is available for Care Team Operations. Its full overview, including supported Care Team Operations plugins, is documented next to the case content it creates.

Request care team assistance
:   Collects support request details conversationally over chat or by phone, then creates one or more care team cases for the appropriate service department. See [Care Team Operations AI Chat Assistant](https://www.servicenow.com/docs/UG~s41UglO~eQraWOZdCBw "Care Team Operations ships a dedicated ServiceNow Otto assistant, pre-configured for Care Team Operations workflows, instead of relying on the shared default assistant.").

Agentic workflows and AI agents included with the base system ship inactive. Before care team members can use this workflow, an administrator must activate it and the agents it depends on. See [Configure agentic workflows for Care Team Operations](https://www.servicenow.com/docs/ztFyEXhyChxiBg0nd8ymSg "Activate and configure the Request care team assistance agentic workflow and the AI agents it depends on, for both the chat and voice channels.").
**Related concepts**   

* [Care Team Operations AI Chat Assistant](https://www.servicenow.com/docs/UG~s41UglO~eQraWOZdCBw "Care Team Operations ships a dedicated ServiceNow Otto assistant, pre-configured for Care Team Operations workflows, instead of relying on the shared default assistant.")
* [Configure agentic workflows for Care Team Operations](https://www.servicenow.com/docs/ztFyEXhyChxiBg0nd8ymSg "Activate and configure the Request care team assistance agentic workflow and the AI agents it depends on, for both the chat and voice channels.")