---
sourceDocument: Brazil Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# View and filter the HL7 message log

# View and filter the HL7 message log {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the HL7 message log to review inbound messages, inspect raw
message content and ACK responses, and filter by status, message type, or
sending facility.

## Before you begin

Role required: `sn_hl7_v2.admin`

## Procedure

1. Navigate to AllHL7 IntegrationMessage Log.
2. To filter the message list, use the filter bar to set conditions on any of the following fields:  
   * Status: Pending, Processing, Processed, or Failed
   * ACK code: AA, AE, or AR
   * Message type: for example, ADT or ORU
   * Trigger event: for example, A03
   * Sending facility
   * Sending application
3. Click a message row to open the message record.
4. In the message record, review the Raw HL7 Payload field for the inbound HL7 message and the Parsed Data field for the extracted JSON output.
5. To view the full ACK response sent back to the integration engine, expand the ACK response field.
**Related tasks**   

* [Investigate failed messages](https://www.servicenow.com/docs/ghFPHR1Vjka5EFjFDhWzMA "Identify and diagnose inbound HL7 messages that resulted in an application error (AE), application rejection (AR), or failed processing status.")  
**Related reference**   

* [HL7 message log fields](https://www.servicenow.com/docs/CgCfVikOtDjEwFix2QivaQ "Field reference for the HL7 Message Log table (sn_hl7_v2_message_log).")

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