---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Approve restricted caller access privileges

# Approving restricted caller access privileges for Pre-Visit Management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Approve restricted caller access (RCA) privileges for accessing document templates from the Pre-Visit Management application.{#pre-visit-approve-rca__approve-rca}
Important:  
Starting with the Yokohama release, Pre-Visit Management is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base.

To access document templates from the Pre-Visit Management application, as an administrator, you must approve the required RCA privileges. For more information, see [Approve restricted caller access privileges for Healthcare and Life Sciences Service Management](https://www.servicenow.com/docs/wnYZ83hoUZPazt4EaOcG4w#hcls-approving-rca "Approve restricted caller access (RCA) privileges for accessing document templates from the Healthcare and Life Sciences Service Management applications.").