---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Approve restricted caller access privileges

# Approving restricted caller access privileges for Patient Support Services {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Approve restricted caller access (RCA) privileges for accessing document templates from the Patient Support Services application.{#pss-approve-rca__pss-approve-rca-sd}  
Important:  
Starting with the Yokohama release, Patient Support Services is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base.

To access document templates from the Patient Support Services
application, as an administrator, you must approve the required RCA privileges. For more
information, see [Approve restricted caller access privileges for Healthcare and Life Sciences Service Management](https://www.servicenow.com/docs/wnYZ83hoUZPazt4EaOcG4w#hcls-approving-rca "Approve restricted caller access (RCA) privileges for accessing document templates from the Healthcare and Life Sciences Service Management applications.").