---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Determine additional user profiles

# Determining additional user profiles in Patient Support Services {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

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This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Determining Additional User Profiles in Patient Support Services

This guide outlines how to establish user profiles within the Patient Support Services application, specifically regarding agent connectors and contributors for enrollment cases.
With the upcoming deprecation of Patient Support Services beginning with the Yokohama release, it remains crucial for users to understand how to manage these profiles effectively.
Show full answer Show less  

## Key Features

* **Admin Role Access:** Users with the admin role can create and manage profiles for agent connectors and contributors with specific access to enrollment cases and case-related information.
* **Agent Connector Profile:** An agent connector can create, update, and close enrollment cases. Users can assign the `snpatientservice.agentconnector` role to a group to designate agent connectors.
* **Contributor Profile:** Contributors can create and read enrollment cases. The `snpatientservice.contributor` role can be assigned similarly to manage contributor access.
* **Profile Examples:** Specific profiles, such as Location Agent, Relationship Contributor, and Location Contributor, define the scope of access based on user relationships and business locations.

## Key Outcomes

By managing user profiles effectively, ServiceNow customers can ensure proper access controls to enrollment cases, enhancing operational efficiency within Patient Support Services. Understanding the roles and their corresponding responsibilities allows for streamlined processes and adherence to compliance as the application transitions toward deprecation.  
You can determine who can act as an agent connector or contributor for enrollment cases
in the Patient Support Services application.  
Important:  
Starting with the Yokohama release, Patient Support Services is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base.

As a user with the admin role, you can create contributor and agent connector profiles with the
desired level of access to enrollment cases, case tasks, and other case-related information.

The sn_patientservice.agent_connector and sn_patientservice.contributor roles installed with
the Patient Support Services application provide the following user profiles:

* [Agent connector](https://www.servicenow.com/docs/dHfwng7xMZv01Aj1nC6Y5A#pss-connector-contributor__section_ers_kby_ztb)
* [Contributor](https://www.servicenow.com/docs/dHfwng7xMZv01Aj1nC6Y5A#pss-connector-contributor__section_wyb_lby_ztb)

{#pss-connector-contributor__ul_amw_k4x_ztb}

## Agent connector {#pss-connector-contributor__section_ers_kby_ztb}

An agent connector within the Patient Support Services application acts as a
fulfiller who can create, update, and close enrollment cases and tasks.

As a user with the admin role, you can determine who can act as an agent connector for the
enrollment cases by assigning the sn_patientservice.agent_connector role and other
agent-specific roles to a group, and then assigning the group to the user with the agent
connector profile. To assign roles to a group, see [Assign a role to a group](https://www.servicenow.com/docs/access?context=t_AssignRoleToGroup&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

The following table describes the location agent profile within the Patient Support Services application scope that you can refer to as an example for
combining the sn_patientservice.agent_connector role with the [industry data model roles](https://www.servicenow.com/docs/access?context=csm-data-model-roles&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) in the CSM
application.
{#pss-connector-contributor__table_n1p_spx_ztb__entry__3}

| Profile | Description | Assigned roles |
|-|-|-|
| Location agent | Creates and fulfills enrollment cases in the agent's business location. Note: To create enrollment cases for a service organization (business location), a user with the location agent profile must be a member of the service organization and assigned the Location Consumer Agent responsibility type. The mapping of a service organization and its members is included in the Service Organization Member \[sn_csm_service_organization_member\] table. | sn_patientservice.agent_connector and sn_customerservice.svc_location_consumer_agent |
[Table 1. Example agent connector profile for Patient Support Services]

{#pss-connector-contributor__table_n1p_spx_ztb}

## Contributor {#pss-connector-contributor__section_wyb_lby_ztb}

A contributor within the Patient Support Services application acts as a
requester who can create and read enrollment cases.

As a user with the admin role, you can determine who can act as a contributor to the
enrollment cases by assigning the sn_patientservice.contributor role and other contributor roles
to a group, and then assigning the group to the user with the contributor profile. To assign
roles to a group, see [Assign a role to a group](https://www.servicenow.com/docs/access?context=t_AssignRoleToGroup&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

The following table describes different contributor profiles within the Patient Support Services application scope that you can refer to as an example for
combining the sn_patientservice.contributor role with the [contributor roles](https://www.servicenow.com/docs/access?context=csm-contributor-user-roles&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) in the CSM application.
{#pss-connector-contributor__table_uvh_kmw_ztb__entry__3}

| Profile | Description | Assigned roles |
|-|-|-|
| Relationship contributor | Creates enrollment cases for only those patients with whom a relationship is established. For more information, see [Create relationships](https://www.servicenow.com/docs/access?context=configure-data-model-relationships&version=australia&pubname=australia-customer-service-management&ft:locale=en-US). Note: To create enrollment cases for a patient, a user with the relationship contributor profile must have a relationship with the patient included in the Consumer Team Member \[sn_customer_rel_consumer_to_user_list\] table and the Relationship Manager responsibility type. | sn_patientservice.contributor and sn_customerservice.relationship_contributor |
| Patient contributor | Creates enrollment cases for any patients. | sn_patientservice.contributor and sn_customerservice.consumer_contributor |
| Location contributor | Creates enrollment cases for any patients in a particular service organization (business location) with which the user is associated as a service organization member. Note: To create enrollment cases for a service organization (business location), a user with the location contributor profile must be the member of the service organization and assigned the Location Contributor responsibility type. The mapping of a service organization and its members is included in the Service Organization Member \[sn_csm_service_organization_member\] table. | sn_patientservice.contributor, sn_customerservice.service_organization_contributor, and sn_customerservice.consumer_contributor |
[Table 2. Example contributor profiles for Patient Support Services]

{#pss-connector-contributor__table_uvh_kmw_ztb}