---
sourceDocument: Brazil Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Create service requests

# Creating service requests in Care Team Operations for Healthcare IT {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Care Team Portal to report EMR or other IT issues to support teams for fulfillment.
Note:  
You can also create a request conversationally instead of using a form. See [Request care team assistance agentic workflow](https://www.servicenow.com/docs/jkF4HGzMbEOzeRJ224v3_w "Initiate a structured case intake process. Collect all necessary information to create and log a support case for proper tracking and resolution by using the Request care team assistance agentic workflow inthe Care Team Operations AI Chat Assistant.") or [Care Team Operations Case Creation AI voice agent](https://www.servicenow.com/docs/mJ5oQiaLrV7~FIeSEURSeg "Use the Care Team Operations Case Creation AI voice agent to create support request cases through conversational voice calls.").

* [Report an EMR issue with Care Team Operations for IT](https://www.servicenow.com/docs/plpZTKhHEQwr6SQA31cdHg "Report any issue with your EMR system using the Report an EMR issue catalog item from the Care Team Operations portal.")

  Report any issue with your EMR system using the Report an EMR issue catalog item from the Care Team Operations portal.
* [Request other IT service with Care Team Operations for IT](https://www.servicenow.com/docs/8ddUikDkwtJwa5KlyIqT1g "Request IT service for non-EMR issues using the Request other IT service catalog item from the Care Team Portal.")

  Request IT service for non-EMR issues using the Request other IT service catalog item from the Care Team Portal.
{#requesting-cto-it__cf-using-parent-steps-ul}