---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Retry booking for skipped appointment records

# Retry booking for skipped appointment records {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Book vaccination requests for skipped appointment records for users whose
appointments were unsuccessful or skipped due to missing data.

## Before you begin

Role required: sn_vaccine_sm.admin

## Procedure

1. Navigate to AllVaccine AdministrationAdministrationMass Booking Configurations.
2. Locate and open the mass booking configuration record based on your requirement.  
   Requests and appointments that have been created appear on the Vaccination Requests tab.
3. Correct the data and click Retry Booking.  
   The Retry Booking option will only run for the users that you selected initially. If you want to make another selection, create a new configuration.

## Result

All requests and appointments that have been created appear on the Vaccination Requests tab.

*[\>]: and then