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sourceDocument: Brazil Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/healthcare-life-sciences

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ft:locale :

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ft:publication_title :

    - Brazil Healthcare and Life Sciences

ft:clusterId :

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---

# Manage user appointments as a clinician or a vaccine agent

# Manage user appointments as a clinician or a vaccine agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Manage user appointments as a clinician or as a vaccine agent for creating consumer users, booking vaccination appointments, and choosing a desired slot. To manage user appointments better, some additional configurations are
performed for the vaccine agent.
* **[Search user records](https://www.servicenow.com/docs/KhPepeXsfPozXBBugTWa_w)**   
  Search for a user record to check if the user record exists, before creating consumer users.
* **[Create consumer users](https://www.servicenow.com/docs/9g3zXP0xxdGOENyiMQSfkw)**   
  Clinicians and vaccine agents can create consumer records using the Vaccine Administration Management application.
* **[Search existing appointments](https://www.servicenow.com/docs/ORcSI9mDJoeohYpEbm5mSw)**   
  Search for an existing appointment on behalf of the consumer user.
* **[Schedule an appointment](https://www.servicenow.com/docs/hTyk4xKPX6gUidlM8NXj8Q)**   
  Schedule vaccination appointments on behalf of the consumer user.
* **[Cancel existing appointments](https://www.servicenow.com/docs/P3nd2e8Ykh7p7ThRVynpfQ)**   
  Cancel existing appointments on behalf of the consumer user.
* **[Reschedule existing appointments](https://www.servicenow.com/docs/c69aYQSWa7vdT3uh8MAuhw)**   
  Reschedule existing appointments and choose the preferred method, date, time slot, or vaccination center.