---
sourceDocument: Brazil Impact
sourceDocumentLink: https://www.servicenow.com/docs/r/impact

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# IRM Maturity Assessment

# IRM Maturity Assessment {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
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This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of IRM Maturity Assessment

The IRM Maturity Assessment Accelerator helps ServiceNow Impact customers evaluate their current Integrated Risk Management (IRM) processes and maturity within the platform.
It provides a structured assessment and delivers targeted recommendations to help customers unlock additional value and maximize their ServiceNow IRM investment.
This Accelerator is available with Impact Guided+ (Strategic Value add-on), Advanced, and Total Packages.
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## Key Features

* **Kickoff Session:** A 1.5-hour session to set expectations, explain the process, and request necessary data and inputs from the customer.
* **IRM Maturity Assessment Questionnaire:** Prebuilt questionnaire completed independently by key stakeholders to identify gaps and opportunities within the IRM product.
* **Questionnaire Results Analysis:** The Impact Squad reviews scores, compiles tailored recommendations, and shares best practices to optimize IRM usage.
* **IRM Maturity Assessment Report:** Contains a maturity score, top five unadopted product feature recommendations, additional initiatives or Impact Accelerators, and a complete list of observations.
* **Customer Readout Session:** Up to 1.5 hours to present and discuss the report, recommendations, and suggest a plan for implementation.
* **Follow-up Session:** Up to 1 hour for Q\&A and additional guidance on best practices.

## Customer Responsibilities

* **Main Customer Contact/PMO:** Coordinates participant list, ensures questionnaire completion, and sponsors the outputs.
* **Assessment Participants:** Complete the questionnaire on time and raise questions as needed.
* **Process Owner:** Owns the assessed process.
* **Information/Access:** Questionnaire completion is required at least two weeks before the readout session.

## Important Considerations

This Accelerator does not include a technical review of IRM, nor does ServiceNow implement the recommendations provided. The focus is on assessment and advisory to guide customers on next steps for improving their IRM maturity and realizing greater value from the platform.  
This Accelerator assesses your current Integrated Risk Management (IRM) processes and functional maturity within ServiceNow, providing targeted recommendations on next steps to unlock additional value from the platform.

## Accelerator Overview {#IRM-maturity-assessment__section_v1f_vzd_fsb}

Integrated Risk Management Maturity Assessment provides Impact customers with prescriptive recommendations based on a structured assessment conducted by key stakeholders within the customer's business.

By offering customers a snapshot of their current process maturity and targeted next-step recommendations, this Accelerator helps maximize the value of their ServiceNow investment.  

## Package Availability {#IRM-maturity-assessment__id_aql_3sp_ygc}

Note:  
This Accelerator is available for Impact Guided+ (Strategic Value add-on), Advanced and Total Packages.

## What you get {#IRM-maturity-assessment__section_w1f_vzd_fsb}

IRM Maturity Assessment Kickoff Session (up to 1.5 hours)
:
    * Set expectations on the process and depth of deliverable
    * Communicate expectations for customer participation
    * Request data and any other inputs
    {#IRM-maturity-assessment__ul_ot4_yqq_dsb}

IRM Maturity Assessment Questionnaire
:   Your assessment participants are asked to independently fill out a prebuilt IRM Maturity Assessment Questionnaire that asks targeted questions to assess gaps and opportunities with your IRM product.

Questionnaire Results Analysis (time as needed determined by the Impact Squad)
:   The Impact Squad performs the following:

    * Reviews and analyzes the questionnaire scores
    * Compiles tailored recommendations and leading practices
    * Provides guidance that helps you understand how to best maximize your IRM product investment
    {#IRM-maturity-assessment__ul_mmh_mbb_fsb}

IRM Maturity Assessment Report
:   The assessment report is a result of the questionnaire and input from ServiceNow IRM leaders and includes the following:

    * Maturity score
    * The top five recommendations of unadopted product features for IRM
    * Additional initiatives or Impact Accelerators to conduct, or specific recommendations to achieve outcomes
    * A complete list of recommendations observed
    {#IRM-maturity-assessment__ul_prk_php_cbc}

Customer Readout Session (up to 1.5 hours)
:
    * Deliver the IRM Maturity Assessment report
    * Review the IRM Maturity Assessment report:
    *
      * Present the assessment results
      * Discuss targeted recommendations
      * Provide a suggested plan and resources to help you decide which recommendations to implement
      {#IRM-maturity-assessment__ul_b5h_zdc_dxb}
    {#IRM-maturity-assessment__ul_x3x_wdc_dxb}

Follow-up Session (up to 1 hour)
:
    * Opportunity for Q\&A related to the IRM Maturity Assessment
    * Provide additional guidance on leading practices, as needed
    {#IRM-maturity-assessment__ul_ox3_yl2_bhc}

## Requested customer resources {#IRM-maturity-assessment__section_x4x_2p2_qrb}

{#IRM-maturity-assessment__table_myk_qgq_ygc__entry__4}

| Customer Resource  | Responsibilities  |   |   |
|-|-|:-:|:-:|
| Main Customer Contact, PMO | This individual is the primary contact for the duration of the engagement and carries out the following responsibilities: * Gathers and shares the list of assessment participants * Ensures completion of the assessment by participants * Provides sponsorship for outputs based on the recommendations {#IRM-maturity-assessment__ul_sfv_xgq_ygc} | ✓ |   |
| Assessment Participants | These are the people within your organization that will be completing the assessment. Their responsibilities are: * Complete the assessment by the agreed deadline * Raise any questions or concerns as soon as possible {#IRM-maturity-assessment__ul_nx1_hhq_ygc} | ✓ |   |
| Process Owner | Owns the process being assessed | ✓ |   |
[Table 1. Customer resource and responsibilities]

{#IRM-maturity-assessment__table_myk_qgq_ygc}

## Requested Information/Access {#IRM-maturity-assessment__section_qfn_4hq_ygc}

We request that the IRM Maturity questionnaire is completed by the customer virtually at least two weeks prior to the customer readout session.

## Exclusions {#IRM-maturity-assessment__section_y1f_vzd_fsb}

* 
* This Impact Accelerator does not include a technical review of IRM. ServiceNow is not responsible for implementing the recommendations made based on the IRM Maturity Assessment.

* ServiceNow is not responsible for implementing the recommendations made based on the IRM Maturity Assessment.
{#IRM-maturity-assessment__ul_tl4_hl2_bhc}