--- sourceDocument: Australia Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - australia ft:locale : - en-US ft:publication_title : - Australia Impact ft:clusterId : - ipact bundleId : - ipact --- # Accelerator catalog # Accelerator catalog {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read This is a complete Impact Accelerator catalog that combines the Architecture, Strategy, Technical, and Optimization sub-catalogs. ## Consumption model {#accelerator-catalog__section_f4g_p1y_t1c} According to your Impact package, Guided or Total, you may consume a fixed number of Accelerators simultaneously. {#accelerator-catalog__table_g4g_p1y_t1c__entry__4}{#accelerator-catalog__table_g4g_p1y_t1c__entry__8} | Package | Total concurrent Accelerators | Concurrent consumption per sub-catalog ||| | | Package | Total concurrent Accelerators | Strategy | Architecture | Technical | Optimization | |:-:|:-:|:-:|:-:|:-:|:-:| | Total | Seven | Two | Two | Two | One | | Guided | One at a time across one catalog |||| | | Strategic Value Add-On | Two per add-on | Two | | | | | Platform Governance Add-On | Two per add-on | | Two | | | | Platform Optimization Add-On | One | | | | One | [Table 1. Total concurrent Accelerators per Impact package and sub-catalog] {#accelerator-catalog__table_g4g_p1y_t1c} Note: * Refer to Release Notes and Upgrades to identify the most recently added or updated Accelerators. * The Impact team shall be scheduled based on resource availability. {#accelerator-catalog__ul_jx1_slg_j2c} ## Accelerators available in each package {#accelerator-catalog__id_mh4_gmg_lzb} Accelerator outputs and formats have common standardized features, but may differ from package to package. Not all Accelerators are available for each package. The Accelerators and available feature levels are denoted by these symbols: * ✓ = Common standardized feature set * ![Green check mark icon]() = Includes unique accelerator-specific features * = Includes additional unique accelerator-specific features {#accelerator-catalog__ul_jzz_ggp_fsb} ## Architecture Accelerators {#accelerator-catalog__id_ovm_d11_h3c} [Architecture Accelerators](https://www.servicenow.com/docs/QvdqXutqxjlerCx3EjEGYw "Architecture Accelerators provide a foundational understanding of business outcome maturity with targeted recommendations on what to tackle next to unlock further value from the platform.") provide a foundational understanding of business outcome maturity with targeted recommendations on what to tackle next to unlock further value from the platform. Accelerators that offer USPS specific versions are indicated as such in the sub-catalog. See the [Accelerator catalog](https://www.servicenow.com/docs/2q2_zOd9olTaZbVjiWw3mw#accelerator-catalog__restricted) for additional information. {#accelerator-catalog__table_architecture-accs__entry__7} | Accelerator | Guided package | Guided +Platform Governance | Advanced package | Total package | Integrated Success | On-Demand | |:-:|:-:|:-:|:-:|:-:|:-:|:-:| | [Architecture Blueprint](https://www.servicenow.com/docs/FeFdCOtWSIHXbiKsw7iPQQ#architecture-blueprint) | | ✓ | ✓ | ![Green check mark icon]() | ![Green check mark icon]() | | | [Artificial Intelligence Readiness Assessment](https://www.servicenow.com/docs/f5pgYcBgPuIREgK2S5IlUg "The Artificial Intelligence (AI) Readiness Assessment Accelerator provides an assessment and guidance related to your readiness for adoption of ServiceNow Generative AI capabilities (Now Assist).") | | ✓ | ✓ | ✓ | ✓ | | | [CSDM Data Modeling](https://www.servicenow.com/docs/TKJymxBT~nzi4g~iqBTreg "This Accelerator provides a demonstration of the possibilities and capabilities of CSDM Data Modeling.") | | ✓ | ✓ | ✓ | ✓ | | | [CSDM Maturity Assessment](https://www.servicenow.com/docs/ZKzGAsKd9RNdSpiLW0gD~A "This Accelerator provides insight into your current alignment to the Common Service Data Model (CSDM) within ServiceNow and related people, process and governance maturity, providing targeted recommendations on the next steps to unlock additional value from the platform.") | | ✓ | ✓ | ✓ | ✓ | | | [Data Management and Governance](https://www.servicenow.com/docs/49qC8_A1p91HPzTIFcvqkg "This Accelerator provides insights and guidance to assess and improve your data management and data governance practices.") | | ✓ | ✓ | ✓ | ✓ | | | [Design Review](https://www.servicenow.com/docs/UsfOvF8eaTC1furUcDoo0w#design-review "These Accelerators provide an evaluation of current or proposed solution design.")​ | | ✓ | ✓ | ![Green check mark icon]() | ![Green check mark icon]() | | | [Health Assessment](https://www.servicenow.com/docs/TCpctwE8Dv5wlbhqxp~0Lw#health-assessment "The Health Assessment Accelerators provide insights into your instance health.") | | | ![Green check mark icon]() | | | | | [Integration Strategy](https://www.servicenow.com/docs/aq84cZisWKUwhxa~18UPPQ#integration-strategy "Guidance on the integration process") | | ✓ | ✓ | ![Green check mark icon]() | ![Green check mark icon]() | | | [Multi-instance Topologies](https://www.servicenow.com/docs/vFXJSb2ovqFUx8dNNhw73Q "This Accelerator provides education on drivers and topology alternatives to support multiple production instance implementations delivered within the context of a single-customer production implementation.") | | ✓ | ✓ | ✓ | ✓ | | | [Release and Deployment Advisory for Pro-code Development](https://www.servicenow.com/docs/zu3ors6ougu4uqDeyM6YGg "The Release and Deployment Advisory for Pro-code Development Accelerator provides guidance to assist pro-code developers in tools and techniques to release and deploy ServiceNow application configurations and customizations.") | | ✓ | ✓ | ✓ | ✓ | | | [Technical Governance](https://www.servicenow.com/docs/mGipRPuM~jwo3p_sqqBRqQ "Guidance on technical governance management of the ServiceNow AI Platform") | | ✓ | ✓ | ✓ | ✓ | | | [UX: Build a Foundation for Better Experiences](https://www.servicenow.com/docs/n5OZh8~zSHlhCZbuT~KUfw "This Accelerator takes examples directly from the Impact customer’s instance to develop their understanding of User Experience (UX) and demonstrate how investing in UX directly influences the success of their ServiceNow investment.") | ✓ | ✓ | ✓ | ✓ | ✓ | | | [UX: Catalog Request Experience Review](https://www.servicenow.com/docs/PEn7j3aHA2GW21OKEQfTTg "This Accelerator reviews the Impact customer’s Service Catalog, request forms  and form  design and identifies areas  of improvement.") | | ✓ | ✓ | ✓ | ✓ | | | [UX: Design for Employee Center](https://www.servicenow.com/docs/xC1OnDS8nZqLtXvX1O~Lgg "The UX (User Experience): Design for Employee Center Accelerator provides UX Design support and guidance to help customers get started with Employee Center design.") | | ✓ | ✓ | ✓ | ✓ | | | [UX: Optimize Your Portal with Usage Insights](https://www.servicenow.com/docs/YO48EKKBhp_2CgSSLy2y9w "This Accelerator provides guidance to customers on how to measure, monitor and analyze user behavior with UX analytics to identify and prioritize portal improvements.") | | ✓ | ✓ | ✓ | ✓ | | | [UX: Portal Experience Review](https://www.servicenow.com/docs/XH0qXU6a8edDpNJCoqvVVg "This Accelerator evaluates the UX of a customer’s ServiceNow portal, focusing on usability, design, and leading practices to enhance overall user experience and engagement.") | | ✓ | ✓ | ✓ | ✓ | | | [UX: Taxonomy Design or Review](https://www.servicenow.com/docs/~hWwInkoLRzRbPnVb7yJxA "This Accelerator provides Impact customers with guidance to optimize the content structure and navigation of their portal, focusing on categorizing knowledge and catalog content to improve usability and make information easier to find.") | | ✓ | ✓ | ✓ | ✓ | | | [UX: Virtual Agent Experience Design or Review](https://www.servicenow.com/docs/qVzk8IUV5~D1L7OFWw_l7w "This Accelerator provides guidance on designing or improving the conversational experience of Virtual Agent or Now Assist in Virtual Agent.") | ✓ | ✓ | ✓ | ✓ | ✓ | | [Table 2. Architecture Accelerator sub-catalog] {#accelerator-catalog__table_architecture-accs} Note: The [UX: Virtual Agent Experience Design or Review](https://www.servicenow.com/docs/qVzk8IUV5~D1L7OFWw_l7w "This Accelerator provides guidance on designing or improving the conversational experience of Virtual Agent or Now Assist in Virtual Agent.") accelerator is available for Impact  Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages ## Optimization Accelerators {#accelerator-catalog__id_udv_55y_wjc} {#accelerator-catalog__optimization-catalog-table__entry__7} | Accelerator | Guided package | Guided + Platform Optimization | Advanced package | Total package | Integrated Success | On-Demand | |:-|:-:|:-:|:-:|:-:|:-:|:-:| | [Optimization Capability Configuration](https://www.servicenow.com/docs/47e9lsnIoMjX4E8J7QRMLw "This Accelerator provides support in configuring capabilities and features to enhance platform health and drive ServiceNow product adoption.") | | ✓ | | ✓ | ✓ | | | [Optimization Capability Design](https://www.servicenow.com/docs/T_GfZm4QXOTGaei9hLdfZg "This Accelerator provides support in designing capabilities and features to enhance platform health and drive ServiceNow product adoption.") | | ✓ | | ✓ | ✓ | | [Table 3. Optimization Accelerator sub-catalog] {#accelerator-catalog__optimization-catalog-table} ## Strategy Accelerators {#accelerator-catalog__id_if1_5fx_jzb} Use [Strategy Accelerators](https://www.servicenow.com/docs/pPaxnN_seDvJHVQLs2wkSQ "Use Strategy Accelerators to go deeper on organizational and governance general guidelines with the ServiceNow platform and upskill your team to maintain business performance and drive success.") to go deeper on organizational and governance best practices with the ServiceNow platform and upskill your team to maintain business performance and drive success. Accelerators that offer USPS specific versions are indicated as such in the sub-catalog. See the [Accelerator catalog](https://www.servicenow.com/docs/2q2_zOd9olTaZbVjiWw3mw#accelerator-catalog__restricted) for additional information. {#accelerator-catalog__table_strategy-acc__entry__7} | Accelerator | Guided package | Guided +Strategic Value | Advanced package | Total package | Integrated Success | On-Demand | |:-|:-:|:-:|:-:|:-:|:-:|:-:| | [Adopt AI Governance](https://www.servicenow.com/docs/G5RCgGaX4BYmNkGBMQawlQ "This Accelerator guides customers through the process of establishing and managing an Artificial Intelligence Management System (AIMS).") | | ✓ | ✓ | ✓ | ✓ | | | [Center of Excellence \& Innovation Design](https://www.servicenow.com/docs/TqWPC0HbyUl7dHt4WjgHkg#CoEI-design "The Center of Excellence and Innovation Design (CoEI) Accelerator provides guidance on building your ServiceNow CoEI.")​ | | ✓ | ✓ | ![Green check mark icon]() | ![Green check mark icon]() | | | [Center of Excellence and Innovation Maturity Assessment Accelerator](https://www.servicenow.com/docs/EscpskRRw1OS8x6FH~yphg "This Accelerator assesses your current ServiceNow  CoEI processes and functional maturity within ServiceNow, providing targeted recommendations on next steps to unlock additional value from the platform") | | ✓ | ✓ | ✓ | ✓ | | | [Champion Engagement](https://www.servicenow.com/docs/pSyzd5NcuaODEeEQkIdkIA#champion-engagement "The Champion Engagement Accelerators provide insights into champion engagement.") | | ✓ | ✓ | ![Green check mark icon]() | ![Green check mark icon]() | | | [Citizen Development Program Design](https://www.servicenow.com/docs/scalITZ04I98tfwJ~aoyVw "Provides prescriptive guidance on enabling Citizen Development for your ServiceNow platform.") | | ✓ | ✓ | ✓ | ✓ | | | [CoEI Influencing Funding Strategy](https://www.servicenow.com/docs/BB6XRazf_~gSD3w61KQIMg "The Center of Excellence & Innovation (CoEI) Funding Strategy Accelerator advises Impact customers on how to identify and develop a strategic CoEI Funding approach.​") | | ✓ | ✓ | ✓ | ✓ | | | [CSM - Maturity Assessment](https://www.servicenow.com/docs/5afipPErUR9MzrAse6liKg "This Accelerator assesses your current Customer Service Management (CSM) processes and functional maturity within ServiceNow, providing targeted recommendations on next steps to unlock additional value from the platform") | | ✓ | ✓ | ✓ | ✓ | | | [Develop Partner Strategy​](https://www.servicenow.com/docs/pC4TRuSSbDs9jfa4Bu7xiA#develop-partner-strategy "The Develop Partner Strategy Accelerators provide guidance on finding and evaluating effective partners.") | | ✓ | ✓ | ![Green check mark icon]() | ![Green check mark icon]() | | | [Foundations of AI Governance](https://www.servicenow.com/docs/gYB9PFVOds7SM7KPrrRhJQ "This Accelerator provides foundational guidance on establishing and managing an Artificial Intelligence Management System (AIMS).") | | ✓ | ✓ | ✓ | ✓ | | | [HRSD Maturity Assessment](https://www.servicenow.com/docs/jhMSOI0zS3XWp6I98fIuTw "This Accelerator assesses your current HR Service Delivery (HRSD) processes and functional maturity within ServiceNow, providing targeted recommendations on next steps to unlock additional value from the platform.") | | ✓ | ✓ | ✓ | ✓ | | | [IRM Maturity Assessment](https://www.servicenow.com/docs/Wx~9SKGUN9gnCN0~b9AETw "This Accelerator assesses your current Integrated Risk Management (IRM) processes and functional maturity within ServiceNow, providing targeted recommendations on next steps to unlock additional value from the platform.") | | ✓ | ✓ | ✓ | ✓ | | | [ITOM Maturity Assessment](https://www.servicenow.com/docs/W52jPmAwPdjs7u6tdNogZA "This Accelerator assesses your current IT Operations Management (ITOM) processes and functional maturity within ServiceNow, providing targeted recommendations on next steps to unlock additional value from the platform.") | | ✓ | ✓ | ✓ | ✓ | | | [ITSM Maturity Assessment](https://www.servicenow.com/docs/8fO6gIiOYt9oofvSN3tu0A "Assesses your current IT Service Management (ITSM) processes and functional maturity within ServiceNow, providing targeted recommendations on next steps to unlock additional value from the platform.") | | ✓ | ✓ | ✓ | ✓ | | | [LSD Maturity Assessment](https://www.servicenow.com/docs/zi9V4uZBMLutmvKBt8Je6g "This Accelerator assesses your current Legal Service Delivery (LSD) processes and functional maturity within ServiceNow, providing targeted recommendations on next steps to unlock additional value from the platform") | | ✓ | ✓ | ✓ | ✓ | | | [OCM: Preparing for Change](https://www.servicenow.com/docs/laq40ut6M73wEY9po7aXkA "This Accelerator provides Impact customers with structured coaching and proven frameworks to build change readiness and ensure successful user adoption ahead of go-live during ServiceNow transformations.") | | ✓ | ✓ | ✓ | ✓ | | | [OCM: Managing Change](https://www.servicenow.com/docs/Dp0RIDVDPReMJDsnxZ4JoA "This Accelerator provides coaching to assess training needs, build enablement plans, close skill gaps, and activate champion networks — equipping users with the knowledge and ability to adopt ServiceNow.") | | ✓ | ✓ | ✓ | ✓ | | | [OCM: Reinforcing and Sustaining Change](https://www.servicenow.com/docs/F8iNlER03DL7R6zqaH_JPg "This Accelerator provides guided coaching to measure adoption, close post-go-live gaps, sustain behaviors through recognition and feedback loops, and build a long-term sustainment plan for your ServiceNow platform.") | | ✓ | ✓ | ✓ | ✓ | | | [Portfolio Governance](https://www.servicenow.com/docs/iLJoXKkvmsdIYsjd8v3sfg "Guidance on building a strategic portfolio management process")​ | | ✓ | ✓ | ✓ | ✓ | | | [PPM Maturity Assessment](https://www.servicenow.com/docs/3LLrJeBLxVhw3fQ6SLlkdw "This Accelerator assesses your current Project Portfolio Management (PPM) processes and functional maturity within ServiceNow, providing targeted recommendations on next steps to unlock additional value from the platform.") | | ✓ | ✓ | ✓ | ✓ | | | [ServiceNow Governance](https://www.servicenow.com/docs/78Jqg8QAvx7TXbWuI5~_yg "Guidance on building ServiceNow Governance boards and policies.") | | ✓ | | ✓ | | | | [SAM Maturity Assessment](https://www.servicenow.com/docs/VeTifOdrNsspwI6K9KHdgA "This Accelerator assesses your current Software Asset Management (SAM) processes and functional maturity within ServiceNow, providing targeted recommendations on next steps to unlock additional value from the platform.") | | ✓ | ✓ | ✓ | ✓ | | | [Staffing and Roles Review​](https://www.servicenow.com/docs/x83mzQyI2rJX~kGZwagGnA "Insights into staffing and roles.") | | ✓ | ✓ | ✓ | ✓ | | | [Stakeholder Path to Value](https://www.servicenow.com/docs/g~BmnyMpgpV9uxiEoC5ELw "The Stakeholder Path to Value Accelerator helps Impact customers accelerate the value creation through Stakeholder alignment.") | | ✓ | ✓ | ✓ | ✓ | | | [Strategy Governance](https://www.servicenow.com/docs/XIskqsHxMVp2Ge5eKDngSA "Guidance on aligning ServiceNow strategic roadmap to business outcomes")​ | | ✓ | ✓ | ✓ | ✓ | | | [Success Readiness Assessment (SRA)](https://www.servicenow.com/docs/tLdjlP1gc0o7E9Nlt8TMRg "This Accelerator measures readiness and platform maturity of your ServiceNow platform.") | | ✓ | ✓ | ✓ | ✓ | | | [Vision and Strategy](https://www.servicenow.com/docs/y4eKB0qpB8hOzAtFLY3vtA#vision-and-strategy "Insights into vision and strategy.") | | ✓ | ✓ | ✓ | ✓ | | [Table 4. Strategy Accelerator sub-catalog] {#accelerator-catalog__table_strategy-acc} Note: The [Stakeholder Path to Value](https://www.servicenow.com/docs/g~BmnyMpgpV9uxiEoC5ELw "The Stakeholder Path to Value Accelerator helps Impact customers accelerate the value creation through Stakeholder alignment.") accelerator is also available for Guided+Platform Governance customers. ## Technical Accelerators {#accelerator-catalog__id_ubx_5fx_jzb} [Technical Accelerators](https://www.servicenow.com/docs/i~Dx4LGEO_LCvGRtuOCoiQ "Accelerate usage and adoption of specific platform and product capabilities via applied demonstrations, personalized coaching, and general guidelines with Technical Accelerators.") accelerate usage and adoption of specific platform and product capabilities via applied demonstrations, personalized coaching, and best practices. The Accelerators are delivered by the Impact Squad and technical consultants, as necessary. Accelerators that offer USPS or SPP-AU specific versions are indicated as such in the sub-catalog. See the [Accelerator catalog](https://www.servicenow.com/docs/2q2_zOd9olTaZbVjiWw3mw#accelerator-catalog__restricted) for additional information. {#accelerator-catalog__table_technical-accs-Y__entry__8} | Accelerator | Guided package | Guided+Strategic Value | Guided+Platform Governance | Advanced package | Total package | Integrated Success | On-Demand | |:-:|:-:|:-:|:-:|:-:|:-:|:-:|:-:| | [Access to Experts](https://www.servicenow.com/docs/r4cT7iv0nLjYpy2_aANBoQ "The Access to Experts Accelerator connects Impact customers to ServiceNow subject matter experts via personalized virtual coaching sessions.") | | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Extend Your AI Search](https://www.servicenow.com/docs/c39TX3qxLo2~dl_71D959A "This Accelerator provides prescriptive guidance on extending your AI Search beyond the foundational level.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Extend Your Employee Center to Pro](https://www.servicenow.com/docs/9NzD0zuyvAHINnHxjo2CUA "The Extend Your Employee Center to Pro Accelerator provides prescriptive guidance on extending the Employee Center capabilities to include Pro features.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Health Assessment -- Guided](https://www.servicenow.com/docs/DadMMaDq4LKtJn3scv3~kw "The Health Assessment-Guided Accelerator provides an insight into your ServiceNow instance health.") | ✓ | ✓ | ✓ | | | | | | [Introduction to CMDB: Ingestion](https://www.servicenow.com/docs/gwaokh1SjFKF6PwWhb9hpA "This Accelerator provides a demonstration of the possibilities and capabilities of automating and standardizing CMDB data entry.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Introduction to Instance Observer-Guided](https://www.servicenow.com/docs/s2IYsA_u7zf~S51~VrWoZQ "The Introduction to Instance Observer Accelerator provides guidance on understanding and monitoring performance using Instance Observer.") | ✓ | ✓ | ✓ | | | | | | [Introduction to Instance Readiness Assessment](https://www.servicenow.com/docs/D8cS4NFBS9u41uvvHhjh2w "The Introduction to Instance Readiness Assessment Accelerator provides guidance on understanding and interpreting instance readiness using the Instance Readiness Assessment (IRA).") | ✓ | ✓ | ✓ | | | | | | [Introduction to ServiceNow Vault](https://www.servicenow.com/docs/aaMuDRqVMllmYjRrjI~v7w "This Accelerator provides an overview of the possibilities and capabilities of ServiceNow Vault.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart your AI Control Tower: Foundations](https://www.servicenow.com/docs/~7yrLoJIR_A2CAO_2pJk9Q "Jumpstart your AI Control Tower: Foundations provides a demonstration of the possibilities and capabilities of ServiceNow’s AI Control Tower.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your AI Control Tower: AI Lifecycle](https://www.servicenow.com/docs/o_nD9v04~NteSpqgq6xEGA "This Accelerator provides guided coaching and an applied demonstration to help customers better understand their organization's AI governance.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your AI Data Explorer](https://www.servicenow.com/docs/~LM4Twgsxsp2WWS6lkniBg "This Accelerator helps customers get started with ServiceNow's AI Data Explorer through coaching, applied demonstrations, and leading practices, for faster, confident data-driven decisions.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your AI Search](https://www.servicenow.com/docs/FPHF3OMpEylZK6lfNNCNug "This Accelerator provides guidance on enabling and configuring AI Search.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your AI Agent Studio](https://www.servicenow.com/docs/oxFkB5q1Ps~6UkPpNOdiqA "This Accelerator provides Impact customers with an overview and applied demonstration of AI agents within the Platform.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your AI Agents for CSM](https://www.servicenow.com/docs/dogxzM~__eY~uwO_ImnTSg "This Accelerator provides a demonstration of the possibilities and capabilities of AI Agents for CSM.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your AI Agents for ITSM](https://www.servicenow.com/docs/9Vn4gj3k3M8RjoqWPRNn3Q "This Accelerator provides a demonstration of the possibilities and capabilities of AI Agents for ITSM.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your App Engine](https://www.servicenow.com/docs/D4RWzPbQ2g4j8fBYRYANWQ "Prescriptive guidance on enabling Citizen Development and utilizing App Engine Studio") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Automated Testing](https://www.servicenow.com/docs/76OncP0cb03arl0RIR1WsQ "Prescriptive guidance on enabling and utilizing Automated Test Framework") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your CMDB](https://www.servicenow.com/docs/_iEJ1NXOMnxGZUFDaiU9qQ "The Jumpstart Your Configuration Management Database (CMDB) Accelerator provides a demonstration of the possibilities and capabilities of CMDB.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your CSDM: Crawl](https://www.servicenow.com/docs/ZDu1KtUU~FI~9jfvx4Fqeg "This Accelerator provides an overview of the Crawl phase of the CSDM maturity journey, brief assessment of current Crawl data, and actionable steps to complete the phase.") | ✓ | ✓ | ✓ | | | | | | [Jumpstart Your CSDM: Foundation](https://www.servicenow.com/docs/sRtS94u2HHue_xa6GDt15A "The Jumpstart Your Common Service Data Model (CSDM): Foundation Accelerator provides an overview and breakdown of the CSDM with a focus on Foundation data.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your CSDM for Service Operations](https://www.servicenow.com/docs/883mS10HOZ57nKPqaGmUUg "This Accelerator provides a demonstration of the possibilities and capabilities of the Common Service Data Model (CSDM) for Service Operations.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your CSM Configurable Workspace](https://www.servicenow.com/docs/IKhAZLfyvlMtg3rXZNBCuQ "The Jumpstart Your Customer Service Management (CSM) Configurable Workspace Accelerator provides a demonstration of the possibilities and capabilities of the CSM Configurable Workspace.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Database Management](https://www.servicenow.com/docs/0ZaBotmISejVPex2bYDeqA "The Jumpstart Your Database Management Accelerator provides a demonstration of the possibilities and capabilities of Database Management.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Data Privacy](https://www.servicenow.com/docs/ZXrLYX2teCgn0Imau6_OCg "This Accelerator delivers a practical introduction to ServiceNow Vault’s Data Privacy capabilities, enabling platform owners and security administrators to discover, classify, and anonymize sensitive data to support compliance, security, and trust.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Digital Product Release](https://www.servicenow.com/docs/kX1GXTi2iHZM2pp3mp3vNw "This Accelerator provides a demonstration of the possibilities and capabilities of ServiceNow's Digital Product Release.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Employee Center](https://www.servicenow.com/docs/BSIEW1sANCqruOYrbtxmZQ "This Accelerator includes a demonstration of the possibilities and capabilities available with the ServiceNow Employee Center portal in your instance.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Employee Journey Management](https://www.servicenow.com/docs/59ZihjsEre0yy7ThbwrInQ "The Jumpstart Your Employee Journey Management (EJM) Accelerator provides a demonstration of the possibilities and capabilities of Employee Journey Management.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Enterprise Architecture Workspace](https://www.servicenow.com/docs/26_cPbFq1TRu5o92xpo5Zg "This Accelerator provides a demonstration of the possibilities and capabilities of Enterprise Architecture Workspace.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Event Management](https://www.servicenow.com/docs/MxzgsvlXAnMJ9pu1GI5Ujw "The Jumpstart Your Event Management Accelerator provides a demonstration of the possibilities and capabilities of Event Management.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your External Content Connectors](https://www.servicenow.com/docs/gXjvKIegEWzXouyN8LMx6A "This Accelerator provides a demonstration of the possibilities and capabilities of External Content Connectors (XCC).") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your GenAI](https://www.servicenow.com/docs/XVB653aM~ZkVUiYd9Z3SvQ "This Accelerator provides a demonstration of the capabilities of ServiceNow GenAI(Now Assist).") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your HR Case and Knowledge](https://www.servicenow.com/docs/F~Q4EHwHJsBaZPopTK1k8A "This Accelerator provides a demonstration of the possibilities and capabilities of HR Case and Knowledge.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Issue Auto Resolution](https://www.servicenow.com/docs/eKXGMiocw0yO1zUjYRgBWA "The Jumpstart Your Issue Auto Resolution (IAR) Accelerator provides a demonstration of the possibilities and capabilities of Issue Auto Resolution within your ServiceNow platform.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Impact Platform Health](https://www.servicenow.com/docs/z5FsjY~AI486Tf7_r8j2PQ "This Accelerator provides a demonstration of the possibilities and capabilities of Impact Platform Health.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Integration Hub](https://www.servicenow.com/docs/Jwp9kZu72aztqOXTXE88MQ "This Accelerator provides a demonstration of the possibilities and capabilities of Integration Hub, a part of Workflow Data Fabric.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your ITOM Discovery](https://www.servicenow.com/docs/zEPidywbqrDEYqtZ6lcvuw "This Accelerator provides foundational guidance for a successful IT Operations Management (ITOM) Discovery implementation, along with a demonstration of its possibilities and capabilities.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Knowledge Management](https://www.servicenow.com/docs/JOEiU1~sCdwFT5u9Zy7nVw "The Jumpstart Your Knowledge Management Accelerator provides a demonstration of the possibilities and capabilities of Knowledge Management.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Workflow Automation: Flows](https://www.servicenow.com/docs/UGhKXVyeqn_2JkPmj4M4uw "This Accelerator provides an overview and applied demonstration of Flows in Workflow Studio, covering triggers, actions, sub-flows, and low-code automation capabilities.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Major Incident Management](https://www.servicenow.com/docs/vjp7er2Gl8pqfno8pLWFyg "This Accelerator provides a demonstration of the possibilities and capabilities of Major Incident Management.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Migration of Platform Analytics](https://www.servicenow.com/docs/8HADl~dLv0421CNl4NW9pw "The Jumpstart Your Migration of Platform Analytics Accelerator provides a demonstration of how to successfully prepare and migrate your Platform Analytics content.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Modern Change Management](https://www.servicenow.com/docs/WcGigxHSSXZJfEY6ivOrVg "This Accelerator provides a demonstration of the possibilities and capabilities of the modernized change management approach.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Multi-lingual Virtual Agent](https://www.servicenow.com/docs/8RUlL4xGXI5QIYxNZBxFMQ "This Accelerator provides a demonstration of the possibilities and capabilities of Dynamic Translation.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Natural Language Understanding](https://www.servicenow.com/docs/snhBZ4nlqpW~8s2UcsMYbw "The Jumpstart Your Natural Language Understanding (NLU) Accelerator provides a demonstration of the possibilities and capabilities of Natural Language Understanding.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Now Assist in Virtual Agent](https://www.servicenow.com/docs/j~UhuKarFLxhIiuZi3ITvw "The Jumpstart Your Now Assist in Virtual Agent (VA) Accelerator provides a demonstration of the possibilities and capabilities of Now Assist in Virtual Agent.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Now Assist for Creator](https://www.servicenow.com/docs/gJApL0iIWD2jXD68AF5aAQ "The Jumpstart Your Now Assist for Creator Accelerator provides a demonstration of the possibilities and capabilities of Now Assist for Creator.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Now Assist in Document Intelligence](https://www.servicenow.com/docs/sfSTVQAxs8pEZbUlrGSRfg "This Accelerator provides a demonstration of the possibilities and capabilities of Now Assist in Document Intelligence.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Now Assist Skill Kit](https://www.servicenow.com/docs/QOjo9Byfl7GwmGFi8lF5WQ "This Accelerator provides a demonstration of the possibilities and capabilities of Now Assist Skill Kit.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Now Mobile for Employees](https://www.servicenow.com/docs/jluKz76TIVdJLPw2IyXdcQ "This Accelerator provides a demonstration of the possibilities and capabilities of Now Mobile for Employees.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Platform Analytics](https://www.servicenow.com/docs/JfsrKLJANvLwHivR4HEYYA "The Jumpstart Your Platform Analytics Accelerator provides a demonstration of the possibilities and capabilities of Platform Analytics.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Predictive Intelligence](https://www.servicenow.com/docs/6DB0njYNnGq~xIeO1uCnfQ "The Jumpstart Your Predictive Intelligence (PI) Accelerator provides a demonstration of the possibilities and capabilities of Predictive Intelligence and the clustering framework.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Process Mining](https://www.servicenow.com/docs/Yzu~TU64dXRuSMxNcoLlSA "Jumpstart Your Process Mining Accelerator provides a demonstration of the possibilities and capabilities of Process Mining.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Service Mapping](https://www.servicenow.com/docs/_Ik6tA44XKWjpwCrCxZ7UQ "The Jumpstart Your Service Mapping Accelerator provides a demonstration of the possibilities and capabilities of Service Mapping.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Software Asset Management](https://www.servicenow.com/docs/pd0rAx5WzvxF2_pUiv2t5g "This Accelerator provides a demonstration of the possibilities and capabilities of Software Asset Management.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Strategic Portfolio Management - Project Workspace](https://www.servicenow.com/docs/3eheN2VDEskpdIN1q63Fdg "This Accelerator provides a demonstration of the possibilities and capabilities of Project Workspaces within Strategic Portfolio Management (SPM).") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart your Service Operations Workspace](https://www.servicenow.com/docs/0QjafOotcnmR0zsJIweF_Q "This Accelerator provides a demonstration of the possibilities and capabilities of Service Operations Workspace.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your ServiceNow AI Journey](https://www.servicenow.com/docs/TZ8YrVvv6RQSJjvMt4uWYg "This Accelerator provides guidance on how to achieve your organization's goals and objectives with ServiceNow's AI capabilities.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Strategic Portfolio Management - Collaborative Work Management](https://www.servicenow.com/docs/5GBtsXSx~b6foLiy9t~8jA "This Accelerator provides a demonstration of the possibilities and capabilities of Collaborative Work Management (CWM) with Strategic Portfolio Management (SPM).") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Strategic Portfolio Management -- Planning Workspace](https://www.servicenow.com/docs/plmLKroq9~4yaemn1pB49A "The Jumpstart Your Strategic Portfolio Management – Planning Workspace Accelerator provides a demonstration of the possibilities and capabilities of Planning Workspaces within Strategic Portfolio Management (SPM).") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Strategic Portfolio Management -- Resource Management Workspace](https://www.servicenow.com/docs/VRTWP_Rcyl0yOCSZTKa49Q "The Jumpstart Your Strategic Portfolio Management (SPM) – Resource Management Workspace Accelerator provides a demonstration of the possibilities and capabilities of Resource Management Workspaces within SPM.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Subscription Management](https://www.servicenow.com/docs/PSljLFxbM6UHF~p8dwZ61A "This Accelerator provides a demonstration on how to efficiently manage your ServiceNow subscriptions in the Subscription Management Application.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Success Dashboard](https://www.servicenow.com/docs/mpSUKOl0GVgnureHKLTrbw "Demonstration of what is possible with the Success Dashboard using your data via a temporary instance.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Task Intelligence](https://www.servicenow.com/docs/Y3SL5qO_T9yolAVwlAe1Rg "The Jumpstart Your Task Intelligence Accelerator provides a demonstration of the possibilities and capabilities of Task Intelligence.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Upgrade](https://www.servicenow.com/docs/H9E1HAd8~bksBG1WcIRSoQ "Guidance on upgrade planning and preparation")​ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Virtual Agent](https://www.servicenow.com/docs/qg8H7egt5lW_mCw_JiM0bg "This Accelerator provides guidance on realizing benefits with the ITSM Virtual Agent.")​ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Walk-up Experience](https://www.servicenow.com/docs/jkN2zLEC89hfugpkBhD8KA "This Accelerator provides a demonstration of the possibilities and capabilities of ServiceNow’s Walk-Up Experience.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [Jumpstart Your Workflow Automation: Playbooks](https://www.servicenow.com/docs/~513~I6MvFXN9nHODIEcLw "This Accelerator provides a demonstration of the possibilities and capabilities of Playbooks in Workflow Studio.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [TuneUp Your AI Search](https://www.servicenow.com/docs/vFu1TTyXGveyYeKVkEdx7Q "This Accelerator provides guidance on fine-tuning artificial intelligent (AI) Search to optimize performance and value.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [TuneUp Your CMDB​](https://www.servicenow.com/docs/i57cOltK4EjFzBpgYB4Z4w "The TuneUp Your Configuration Management Database (CMDB) Accelerator provides insight and guidance to improve CMDB health.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [TuneUp Your Employee Center](https://www.servicenow.com/docs/GMlOp1ANuN80NdTQ2XyOPQ "The TuneUp Your Employee Center Accelerator provides guidance on maintaining and governing your ServiceNow Employee Center health to optimize value.") | | ✓ | ✓ | ✓ | ✓ | ✓ | | | [TuneUp Your Hardware Asset Management](https://www.servicenow.com/docs/o~RLJgY5tIx3tDo7t~HXbg "The TuneUp Your Hardware Asset Management (HAM) Accelerator provides guidance on maintaining and governing Hardware Asset Management health to optimize value.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [TuneUp Your IT Asset Management](https://www.servicenow.com/docs/_MlYKxEr2voPBgMLz3MeQQ "Provides prescriptive guidance to improve IT Asset Management (ITAM) health.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [TuneUp Your ITOM Discovery](https://www.servicenow.com/docs/sb2EM2~iT6QreNxdBSltaw "Provides insight and guidance to improve the health of your Configuration Management Database (CMDB) through IT Operations Management (ITOM) Discovery.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [TuneUp Your Now Assist in Virtual Agent](https://www.servicenow.com/docs/qxw~UZErMcMP5jJda9WjYQ "This Accelerator provides prescriptive guidance on fine-tuning your Now Assist in Virtual Agent.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [TuneUp Your Platform Analytics](https://www.servicenow.com/docs/5G7I3SQ2EklzHJ7ifuxw5A "The TuneUp Your Platform Analytics Accelerator provides guidance on maintaining and governing Platform Analytics health to optimize value.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [TuneUp Your Software Asset Management](https://www.servicenow.com/docs/Dv_h1RGVcb84uvlAhMB8PQ "The TuneUp Your Software Asset Management (SAM) Accelerator provides guidance on maintaining and governing Software Asset Management health to optimize value.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [TuneUp Your Security](https://www.servicenow.com/docs/Aw5dbSTaxP71hUEqdZf6WQ "Guidance on platform security")​ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [TuneUp Your Virtual Agent - Assessment](https://www.servicenow.com/docs/ThPuqLernG6il5TDNSxh9A "The TuneUp Your Virtual Agent - Assessment Accelerator provides guidance on fine-tuning Virtual Agent setup to optimize value.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [TuneUp Your Virtual Agent -- NLU (Natural Language Understanding)](https://www.servicenow.com/docs/2GzGBXnckMcsu6_bLTms_g "TuneUp Your Virtual Agent – NLU (Natural Language Understanding) Accelerator provides guidance on fine-tuning NLU models to optimize value.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | | [TuneUp Your Virtual Agent -- Performance Monitoring](https://www.servicenow.com/docs/bZJ_WWx1hXVbh81vtUcsPg "The TuneUp Your Virtual Agent – Performance Monitoring Accelerator provides guidance on fine-tuning Virtual Agent performance to optimize value.") | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | | [Table 5. Technical Accelerator sub-catalog] {#accelerator-catalog__table_technical-accs-Y} **Related concepts** * [Optimization Accelerators](https://www.servicenow.com/docs/qKhPpefK_pNtqR5mUdT_TA "Optimization Accelerators provide standardized user story design documentation and configuration capabilities to accelerate platform and product adoption in customer sub-production environments.") **Related reference** * [Latest Accelerators by Release](https://www.servicenow.com/docs/IM~NViPXhuXm7pNq5O43XQ#new-accelerators-australia-release "A list of new Impact Accelerators introduced in each Impact store releases.") * [Architecture Accelerators](https://www.servicenow.com/docs/QvdqXutqxjlerCx3EjEGYw "Architecture Accelerators provide a foundational understanding of business outcome maturity with targeted recommendations on what to tackle next to unlock further value from the platform.") * [Strategy Accelerators](https://www.servicenow.com/docs/pPaxnN_seDvJHVQLs2wkSQ "Use Strategy Accelerators to go deeper on organizational and governance general guidelines with the ServiceNow platform and upskill your team to maintain business performance and drive success.") * [Technical Accelerators](https://www.servicenow.com/docs/i~Dx4LGEO_LCvGRtuOCoiQ "Accelerate usage and adoption of specific platform and product capabilities via applied demonstrations, personalized coaching, and general guidelines with Technical Accelerators.")