---
sourceDocument: Brazil Impact
sourceDocumentLink: https://www.servicenow.com/docs/r/impact

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Center of Excellence and Innovation Maturity Assessment Accelerator

# Center of Excellence and Innovation Maturity Assessment Accelerator {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
This Accelerator assesses your current ServiceNow  CoEI processes and functional maturity within ServiceNow, providing targeted recommendations on next steps to unlock additional value from the platform

## Accelerator Overview {#coei-maturity-assessment-accelerator__section_cxd_nqq_dsb}

Center of Excellence and Innovation (CoEI) Maturity Assessment provides Impact customers with prescriptive recommendations based on a structured assessment conducted by key stakeholders within the customer's business. By offering customers a snapshot of their current process maturity
and targeted next-step recommendations, this Accelerator helps maximize the value of their ServiceNow investment.

## Package Availability {#coei-maturity-assessment-accelerator__id_q15_1st_2hc}

Note:  
This Accelerator is available for Impact Guided+ (Strategic Value add-on), Advanced and Total Packages.

## What You Get {#coei-maturity-assessment-accelerator__section_mwz_rw1_fsb}

Maturity Assessment kick-off session (up to 1.5 hours)
:
    * Set expectations on the process and depth of deliverable
    * Communicate expectations for customer participation
    * Request data and any other inputs
    {#coei-maturity-assessment-accelerator__ul_ot4_yqq_dsb}

CoEI Maturity Assessment questionnaire
:   Your assessment participants will each be asked to independently fill out a pre-built CoEI Maturity Assessment Questionnaire that asks them to grade targeted statements that assess gaps and opportunities with your CoEI
    deployment.

Questionnaire results analysis (time as determined per Impact Squad)
:   The Impact Squad performs the following:

    * Reviews and analyzes the questionnaire scores
    * Compiles targeted recommendations and leading practices
    * Provides guidance that will help you understand how to best maximize your CoEI investment
    {#coei-maturity-assessment-accelerator__ul_mmh_mbb_fsb}

CoEI Maturity Assessment report
:   The assessment report is compiled from the responses to the questionnaire and includes the following:

    * Maturity score
    * The top five recommendations grounded in ServiceNow leading practices 
    * Content, accelerators, and next steps where applicable
    * A complete list of recommendations observed
    {#coei-maturity-assessment-accelerator__ul_dxq_xyt_2hc}

Customer read-out session (up to 1.5 hours)
:
    * Deliver CoEI Maturity Assessment report
    * Review CoEI Maturity Assessment report
      * Present the assessment results
      * Discuss targeted recommendations
      * Provide a suggested plan and resources to help you decide which recommendations to implement
      {#coei-maturity-assessment-accelerator__ul_c4c_gx5_2hc}
    {#coei-maturity-assessment-accelerator__ul_s2m_3w5_2hc}

Follow-up customer session (optional on Customer request-- up to 1 hour)
:
    * Review Customer progress
    * Identify additional resources to achieve Customer goals
    * Provide additional guidance on leading practices
    {#coei-maturity-assessment-accelerator__ul_iq2_4x5_2hc}

## Requested customer resources {#coei-maturity-assessment-accelerator__section_vc1_2xr_jcc}

One or more customer resources are requested. The specific number of resources provided is Accelerator and customer specific.
{#coei-maturity-assessment-accelerator__table_ov4_1z5_2hc__entry__4}

| Customer Resource  | Responsibilities  |   |   |
|-|-|:-:|:-:|
| Main Customer Contact, PMO | Primary contact for the duration of the engagement and carries out the following responsibilities: * Gather and share the list of assessment participants. * Ensure completion of the assessment by participants. * Provide sponsorship for outputs based on the recommendations. {#coei-maturity-assessment-accelerator__ul_hgp_pz5_2hc} | ✓ |   |
| Assessment Participants | People within your organization who complete the assessment. Their responsibilities are: * Complete the assessment by the agreed deadline. * Raise any questions or concerns as soon as possible. {#coei-maturity-assessment-accelerator__ul_ffx_vz5_2hc} | ✓ |   |
| Process Owner | Owns the process being assessed. | ✓ |   |
[Table 1. Customer resource and responsibilities]

{#coei-maturity-assessment-accelerator__table_ov4_1z5_2hc}

## Requested Information / Access {#coei-maturity-assessment-accelerator__section_s1y_hx1_fsb}

We request that the CoEI Maturity questionnaire is completed by the customer virtually at least two weeks prior to the customer readout session.

## Exclusions {#coei-maturity-assessment-accelerator__section_aqb_p2v_2hc}

* This Impact Accelerator does not include a technical review of CoEI.
* Assessment of capabilities and processes beyond CoEI is not included.
* ServiceNow is not responsible for implementing the recommendations made based on the CoEI Maturity Assessment.
{#coei-maturity-assessment-accelerator__ul_b4h_s2v_2hc}