--- sourceDocument: Brazil Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Impact ft:clusterId : - ipact bundleId : - ipact --- # Jumpstart Your CSM Configurable Workspace # Jumpstart Your CSM Configurable Workspace {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jumpstart Your CSM Configurable Workspace The Jumpstart Your Customer Service Management (CSM) Configurable Workspace Accelerator offers ServiceNow customers a practical demonstration and deep understanding of the CSM Configurable Workspace capabilities. Designed specifically for Impact customers, this Accelerator facilitates an effective setup process while showcasing the workspace's value through applied demonstrations and best practices. It supports adoption and efficient usage of the CSM Configurable Workspace by providing key resources and guidance. Show full answer Show less This Accelerator is available for customers with Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. ## What You Receive * **Technical Setup:** A ServiceNow Technical Accelerator Consultant provisions a temporary instance and activates necessary plugins. * **Customer Coaching Session #1 (up to 90 minutes):** * Comprehensive overview covering history, design reasoning, features, and adoption benefits of the CSM Configurable Workspace. * Applied demonstration including installation, updates, guided setup usage, agent experience walkthrough, key feature highlights, and admin configuration guidance. * Provision of key resources and guides on leading practices. * **Access:** Customers receive 30 days of access to the temporary instance for hands-on exploration. * **Optional Customer Coaching Session #2 (up to 60 minutes):** An additional Q\&A session upon request to address specific customer questions. * **Requested Customer Resources:** Depending on the Accelerator and customer requirements, various roles are requested to participate, including Platform Owners, System Administrators, Process Owners, Contact Center/Service Desk Managers, Customer Service Agents, Developers, and Trusted Service Partners. These roles ensure proper governance, technical support, process accountability, and user engagement. ## Customer Responsibilities and Participation Customers are expected to provide designated resources who will engage in the sessions and support the overall adoption and implementation process. The roles requested ensure alignment with business strategy, platform governance, technical maintenance, process ownership, and user experience management. ## Limitations This Accelerator or some of its activities may not be available for customers in restricted environments, self-hosted instances, or managed service providers with domain-separated instances. ServiceNow consultants provide guidance and demonstrations but do not implement recommendations directly on customer sub-production or production instances. The Jumpstart Your Customer Service Management (CSM) Configurable Workspace Accelerator provides a demonstration of the possibilities and capabilities of the CSM Configurable Workspace. ## Accelerator overview {#csm-configurable-workspace__section_nv3_rvh_c5b} Jumpstart Your (CSM) Configurable Workspace helps Impact customers gain a deeper understanding of how to get started with CSM Configurable Workspace by providing a comprehensive overview and applied  demonstration. This Accelerator guides you through the setup process and clearly illustrates the value of the workspace. Additionally, key resources and leading practices are offered to enhance product adoption and usage. For additional information on the feature, see [CRM Workspace](https://www.servicenow.com/docs/access?context=csm-workspaces-configure&version=brazil&pubname=brazil-customer-service-management&ft:locale=en-US). ## Package Availability {#csm-configurable-workspace__id_zrw_zgh_ljc} Note: This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. Offered pursuant to the applicable Impact Accelerator Description available at  ## What you get {#csm-configurable-workspace__section_vhc_tvh_c5b} Session preparation : The Technical Accelerator Consultant: * Provisions a temporary instance * Activates related plugins {#csm-configurable-workspace__ul_m3p_xvh_c5b} Customer coaching session #1 (up to 90 minutes) : Includes the following: * Overview of CSM Configurable Workspace: * History * Design reasoning * Features * Adoption benefits {#csm-configurable-workspace__ul_jyh_ccr_vcc} * Applied demonstration of CSM Configurable Workspace: * Installation and updates * How to use guided setup * Walk through of agent experience * Highlight of key features * Configuration guidance for admins {#csm-configurable-workspace__ul_pp1_pxf_5cc} * Key resources and guides on leading practices * 30 days access to the temporary instance is provided {#csm-configurable-workspace__ul_wjt_gwh_c5b} Customer coaching session #2 (optional upon customer request, up to 60 minutes) : Opportunity for Q\&A related to the CSM Configurable Workspace ## Requested customer resources {#csm-configurable-workspace__section_mbc_jxh_c5b} One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific. {#csm-configurable-workspace__table_wzw_lxh_c5b__entry__4} | Customer resource | Responsibilities | Required | Optional | |-|-|-|-| | Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | | | System Administrators | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks R and features. | ✓ | | | Process owners | A senior leader within each business unit for each major process or service (e.g., customer service, incident) who is accountable for ensuring the process is fit for purpose. | ✓ | | | Contact center / Service Desk managers | Subject matter expert responsible for managing Contact Center or Service Desk, agent productivity and customer experience. | | ✓ | | Other customer roles | Primary stakeholders responsible for agent experience and engagement, including Customer Service Agents, team leaders and User Experience champions. | | ✓ | | Developers | Makes changes within the ServiceNow platform to meet process requirements | | ✓ | | Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | | ✓ | [Table 1. Customer resource and responsibilities] {#csm-configurable-workspace__table_wzw_lxh_c5b} ## Requested information / access {#csm-configurable-workspace__id_lxt_2yf_5cc} Refer to the applicable Impact Accelerator description available at ## Exclusions {#csm-configurable-workspace__id_zst_3yf_5cc} This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances. ServiceNow resources are not responsible for implementing recommendations on customer's sub-production or production instances.