---
sourceDocument: Brazil Impact
sourceDocumentLink: https://www.servicenow.com/docs/r/impact

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Data Management and Governance

# Data Management and Governance {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Data Management and Governance

The Data Management and Governance Accelerator supports ServiceNow Impact Customers in evaluating and enhancing their data management and governance practices.
It focuses on achieving high data quality within your ServiceNow implementation by guiding you through a structured self-assessment and providing leading practices and advisory support.
This Accelerator is included in Impact Guided+ (with Platform Governance add-on), Advanced, and Total Packages.
Show full answer Show less  

## Key Features

* **Introductory Customer Session (up to 60 minutes):** Introduces the five pillars of data management (Data Architecture, Data Security, Data Quality, Data Operations, Data Governance), sets expectations, and requests completion of intake questionnaires and self-assessments.
* **Customer Current State Working Session (up to 120 minutes):** Reviews completed questionnaires and self-assessments, discusses the current state of your data management and governance aligned with the five pillars.
* **Customer Review Session (up to 120 minutes):** Presents tailored recommendations, reviews best practices, and discusses next steps for execution and measurement.
* **Follow-up Customer Session (optional, up to 60 minutes):** Provides an opportunity for Q\&A on data management and governance guidance.
* **Deliverables:** Includes self-assessment workshop slides, action planning notes, and templates to facilitate improvement planning.

## Customer Roles and Responsibilities

Effective participation requires collaboration from key customer roles:

* **Platform Owner:** Oversees platform accountability and governance.
* **Platform Administrator:** Handles day-to-day platform administration.
* **ServiceNow Platform Architect:** Leads platform architecture, strategy, and governance.
* **Enterprise Architect(s):** Aligns platform with organizational strategy and standards.
* **Data Manager and Foundational Data Manager:** Manage overall data and foundational data subsets respectively.
* **Chief Information Security Officer Representative and Security Administrator:** Ensure compliance with security policies and technical governance.
* **Compliance and Audit Officer:** Oversees compliance and risk management.
* **Recommended Roles:** CMDB Manager and Data Owners support data integrity and management within specific domains.

## Requested Information and Access

To facilitate the assessment, customers should provide documentation such as:

* Data Architecture and Logical Data Models
* Information Needs, Reporting Needs, and Data Categorization Matrices
* Data Sources Matrix and RACI for Data Management
* Impact-related materials like Customer Impact Plan, Architecture Blueprint, Objectives, Capabilities Map, and Product Adoption Roadmap

## Exclusions

This Accelerator does not cover technical remediation, hands-on data configuration, non-production environment governance, defining or documenting data strategy or architecture, CMDB or CSDM framework troubleshooting, nor assessment or troubleshooting of external data integrations.

## Practical Benefits

By engaging with this Accelerator, ServiceNow customers can expect a structured and comprehensive approach to evaluating and enhancing their data management and governance practices. This ensures improved data quality and governance aligned with best practices, enabling better platform reliability, compliance, and strategic alignment.  
This Accelerator provides insights and guidance to assess and improve your data management and data governance practices.

## Accelerator Overview {#data-mgt-governance__section_lvs_5xt_zyb}

The Data Management and Governance Accelerator provides Impact Customers with a self-assessment, leading practice content, and advisory guidance for managing and governing the data in your ServiceNow implementation to achieve high levels of data quality.

## Package Availability {#data-mgt-governance__id_b1y_stl_kjc}

Note:  
This Accelerator is available for Impact Guided+ (Platform Governance add-on), Advanced and Total Packages.

## What You Get {#data-mgt-governance__section_mwz_rw1_fsb}

Introductory Customer Session (up to 60 minutes)
:
    * Introduce five pillars for data management:
      * Data Architecture
      * Data Security
      * Data Quality
      * Data Operations
      * Data Governance
      {#data-mgt-governance__ul_hyv_sbh_czb}
    * Set expectations on process and depth of deliverable
    * Communicate expectation for participation
    * Request the completion of an intake questionnaire, self-assessment, and any other necessary inputs (See the [Requested Information Access](https://www.servicenow.com/docs/ywyz43qUV2NeCqyaEQTkAQ#data-mgt-governance__requested-info) section for details.)
    {#data-mgt-governance__ul_lnb_v15_zyb}

Customer Current State Working Session (up to 120 minutes)
:
    * Review the customer intake questionnaire and self-assessment
    * Discuss the current state of the data management and data governance practices organized around the five pillars for data management
    {#data-mgt-governance__ul_yds_xc5_zyb}

Customer Review Session (up to 120 minutes)
:
    * Present data management and data governance recommendations
    * Review leading practice content
    * Discuss possible next steps for execution and measurement
    {#data-mgt-governance__ul_dtt_c25_zyb}

Follow-up Customer Session (optional upon Customer request - up to 60 minutes)
:   Opportunity for Q \& A related to data management and data governance guidance

Data Management and Governance Deliverables
:
    * Data Management Self-assessment
    * Workshop slides
    * Action planning notes
    * Action planning templates
    {#data-mgt-governance__ul_lsw_f25_zyb}

## Requested Customer Resources {#data-mgt-governance__section_sw2_gx1_fsb}

{#data-mgt-governance__table_kh2_jrq_dsb__entry__2}

| Customer Resource  | Responsibilities  |
|-|-|
| Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| Platform Administrator (Required) | Responsible for the day-to-day administration of the ServiceNow platform. |
| ServiceNow Platform Architect (Required) | Responsible for overall ServiceNow platform architecture, strategy, and governance. |
| Enterprise Architect(s) (Required) | Provides a holistic view of the organization's strategy, processes, and other systems, including any necessary policy or organizational requirements. Helps guide the Platform Owner to align with technical or functional standards. |
| Data Manager (Required) | Responsible for overall management and maintenance of ServiceNow data. |
| Foundational Data Manager (Required) | Responsible for the subset of foundational data, such as, users, groups, locations, companies, and departments. |
| Representative of Chief Information Security Officer (Required) | Responsible for the organization's security policies, processes, practices, and technologies. Promotes adherence to security policies and procedures. Helps guide the Platform Owner to align with security standards. |
| Security Administrator (Required) | Responsible for installing, administering, troubleshooting security capabilities, and configuration that complies with Technical Governance guidance. Promotes adherence to security policies and procedures. |
| Compliance and Audit Officer (Required) | Responsible for compliance, risk management, and audit procedures. |
| CMDB Manager (Recommended) | Maintains the accuracy and integrity of the CMDB configuration data; works with teams to certify data. |
| Data Owners (Recommended) | Responsible for data related to a process, product, or an integration. |
[Table 1. Customer resource and responsibilities]

{#data-mgt-governance__table_kh2_jrq_dsb}

## Requested Information / Access {#data-mgt-governance__requested-info}

Customers must provide the following supporting documentation from their ServiceNow platform implementation:  
* Data Architecture, Data Model / Logical Data Model / Data Dictionary
* Information Needs Matrix (Actor / Data)
* Reporting Needs Matrix (Actor / Data / Report)
* Data Categorization Matrix
* Data Sources Matrix
* RACI for Data Management
* Impact materials, such as Customer Impact Plan, Architecture Blueprint,Objectives and outcomes, Capabilities Map, and Product Adoption Roadmap
{#data-mgt-governance__ul_i44_gmb_fsb}

## Exclusions {#data-mgt-governance__section_xng_jx1_fsb}

* Provide data escalation remediation
* Provide technical hands-on assistance with data configuration, data customization, or data troubleshooting
* Provide coverage of data management, data governance, or both, for your non-production environments (For example, development, test, or user acceptance test (UAT))
* Define your data strategy
* Define your data design
* Define, document or both, of your data architecture
* Assess or troubleshoot your CMDB (Refer to the [TuneUp Your Configuration Management Database](https://www.servicenow.com/docs/hS3tPZ8evPUVTp1DEkFdIw "This Accelerator analyzes common problem areas in the Configuration Management Database (CMDB) and recommends ways to improve CMDB health.") Accelerator)
* Assess or troubleshoot your implementation of the CSDM framework (Refer to the Accelerator)
* Define your data and integrations with external systems or applications
* Assess or troubleshoot your data integrations
{#data-mgt-governance__ul_bjl_jk5_zyb}