--- sourceDocument: Brazil Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Impact ft:clusterId : - ipact bundleId : - ipact --- # Extend Your Employee Center to Pro # Extend Your Employee Center to Pro {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Extend Your Employee Center to Pro The Extend Your Employee Center to Pro Accelerator is designed to help ServiceNow Impact customers enhance their existing Employee Center implementation by integrating Employee Center Pro features. It provides detailed guidance on capabilities such as Content Experiences, Publishing, and Employee Communications, enabling customers to understand and leverage advanced functionalities to improve employee engagement and communication. Show full answer Show less This Accelerator also offers essential ServiceNow resources and best practice guides aimed at increasing adoption and optimizing the use of Employee Center Pro features. Note that this Accelerator is available for customers with Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. ## Key Features * **Session Preparation:** A Technical Accelerator Consultant provisions a temporary ServiceNow instance and activates the Employee Center Pro plugins to support hands-on learning. * **Customer Coaching Sessions:** * **Session #1:** Up to 90 minutes covering an overview of Employee Center Pro capabilities, key administrative settings, maintenance activities, and access to leading practice guides. Customers receive 30 days of access to the temporary instance. * **Session #2 (Optional):** Up to 60 minutes of Q\&A to address customer-specific questions about Employee Center Pro. * **Customer Resource Responsibilities:** The platform owner oversees platform governance; system administrators manage platform stability and maintenance; UX, organizational change management experts, developers, and other stakeholders like Knowledge, Portal, and Catalog Managers are recommended participants to ensure successful implementation and adoption. * **Trusted Service Partners:** Recommended to attend coaching sessions to learn best practices and support customers effectively. ## Practical Considerations * The Accelerator may not be available for customers in restricted environments, self-hosted setups, or managed service providers except for internal use. * ServiceNow resources do not provide recommendations for customer sub-production or production instances. * Customers should refer to the applicable Impact Package descriptions for detailed information about required access and prerequisites. ## What Customers Can Expect By participating in this Accelerator, customers will gain a clear understanding of Employee Center Pro features and how to extend their current Employee Center implementation effectively. They will receive hands-on experience through a temporary instance, expert coaching, and access to best practices that collectively help drive higher adoption and improved employee engagement through enhanced communication and content management capabilities. The Extend Your Employee Center to Pro Accelerator provides prescriptive guidance on extending the Employee Center capabilities to include Pro features. ## Accelerator Overview {#extend-employee-center-pro__section_e5j_h2r_55b} Extend Your Employee Center to Pro provides Impact customers with guidance on how to extend  their current Employee Center implementation with  Employee Center Pro features. Through an overview of Employee Center Pro features, such as Content Experiences, Publishing, and Employee Communications, customers are  educated on the features available with Employee Center Pro. Additionally, this Accelerator equips our customers with essential ServiceNow resources and leading  practice guides on how to best increase adoption and usage of the Employee Center Pro capabilities.  For additional information, see [Exploring Employee Center Pro](https://www.servicenow.com/docs/access?context=emp-center-vs-ec-pro&version=brazil&pubname=brazil-employee-service-management&ft:locale=en-US). ## Package Availability {#extend-employee-center-pro__id_kqf_bgh_ljc} Note: This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at . ## What You Get {#extend-employee-center-pro__section_vhc_tvh_c5b} Session Preparation : The Technical Accelerator Consultant: * Provisions a temporary instance  * Activates Employee Center Pro plugins {#extend-employee-center-pro__ul_chq_rqk_dzb}​ Customer Coaching Session #1 (Up to 90 minutes) : Includes the following: * Overview of Employee Center Pro capabilities * Review of key administrative settings * Discuss key maintenance activities * Leading practice guides and resources * 30 days of access to the temporary instance is provided {#extend-employee-center-pro__ul_rnx_swh_c5b} Customer Coaching Session #2 (Optional upon Customer request - up to 60 minutes)​ : Opportunity for Q\&A related to Employee Center Pro ## Request Customer Resources {#extend-employee-center-pro__section_gbn_2fr_55b} {#extend-employee-center-pro__table_h1y_ffr_55b__entry__2} | Customer Resource | Responsibilities | |-|-| | Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | | System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | | UX and OCM Experts (Recommended) | Primary stakeholders for user experience and organizational change management. | | Developer(s) (Recommended) | Writes code for the ServiceNow platform. | | Other Customer Roles (Recommended) | Primary stakeholders responsible for employee experience and engagement, including Knowledge, Portal, and Catalog Managers. | | Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | [ ] {#extend-employee-center-pro__table_h1y_ffr_55b} ## Requested information / access {#extend-employee-center-pro__id_hwn_3d5_wbc} Refer to the applicable Impact Accelerator description available at ## Exclusions {#extend-employee-center-pro__section_iq2_rfr_55b} This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers, except for their internal  use. ServiceNow resources are not responsible for recommendations on a customer's sub-production or production instances.