--- sourceDocument: Brazil Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Impact ft:clusterId : - ipact bundleId : - ipact --- # Extend Your AI Search # Extend Your AI Search {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Extend Your AI Search The Extend Your AI Search Accelerator is designed for ServiceNow Impact customers who want to advance their AI Search capabilities beyond the foundational level. It offers advanced configuration options to significantly enhance AI Search performance and reach across a customer's ServiceNow instance stack. The Accelerator includes practical resources and leading practices to optimize the implementation and encourage widespread usage of AI Search features. Show full answer Show less This offering is available for customers subscribed to Impact Guided, Guided+ (SV or PG), Advanced, and Total packages. ## Key Features * **Session Preparation:** A Technical Accelerator Consultant provisions a temporary instance and activates/configures necessary plug-ins. * **Customer Coaching Session #1:** A 90-minute session covering an overview of advanced AI Search features, including demonstrations of AI Search for Next Experience, Service Operations Workspace (SOW), Recommendations, Natural Language Query (NLQ), Genius Results, Genius Result Configuration, and Custom Table Configuration. Customers receive 30 days of access to the temporary instance and supporting practice guides. * **Customer Coaching Session #2 (Optional):** Up to 60 minutes for Q\&A on advanced AI Search capabilities upon customer request. * **Resources Provided:** Leading practice guides and documentation to support implementation and adoption. ## Customer Roles and Responsibilities * **Platform Owner (Required):** Provides leadership, governance, and alignment with business strategy and the ServiceNow roadmap. * **System Administrator(s) (Required):** Maintains platform stability and usability, manages application maintenance, support cases, and configuration tasks. * **Process Owner(s) (Required):** Senior leaders accountable for ensuring the fitness of business processes or services. * **Developer(s) (Recommended):** Responsible for writing code on the ServiceNow platform. * **Process Lead(s) and Service Manager(s) (Recommended):** Subject matter experts managing processes and services. * **Trusted Service Partners (Recommended):** Participate in coaching sessions to understand best practices and support ongoing customer needs. ## Important Notes and Exclusions * This Accelerator or parts of it may not be available in restricted environments, for self-hosted customers, or managed service providers with domain-separated instances. * ServiceNow does not implement recommendations directly on customers' production or sub-production instances. Overall, this Accelerator empowers ServiceNow customers to leverage advanced AI Search features effectively, increasing search capabilities and improving user experience through expert guidance, hands-on sessions, and temporary environment access. This Accelerator provides prescriptive guidance on extending your AI Search beyond the foundational level. ## Accelerator Overview {#extend-your-ai-search__section_cxd_nqq_dsb} Extend your AI Search provides Impact customers with advanced tools and insights to extend their AI Search capabilities beyond the foundational level. This offering explores advanced configuration options, enabling customers to greatly enhance the reach and performance of AI Search across their instance stack. This Accelerator also includes key resources and leading practice guides to optimize implementation and drive increased usage. ## Package Availability {#extend-your-ai-search__id_jlc_tk1_cfc} Note: This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages. ## What You Get {#extend-your-ai-search__section_mwz_rw1_fsb} Session Preparation : The Technical Accelerator Consultant: * Provisions a temporary instance  * If applicable, activates and configures related plug-ins {#extend-your-ai-search__ul_chq_rqk_dzb}​ Customer Coaching Session #1 (Up to 90 minutes) : Includes the following: * Overview of advanced AI Search capabilities and features * Applied demonstration of: * AI Search for Next Experience * Service Operations Workspace (SOW) Recommendations * Natural Language Query (NLQ) Genius Results * Genuis Result Configuration * Custom Table Configuration {#extend-your-ai-search__ul_h44_pwb_w2c} * Temporary instance with 30 days provided access * Leading practice guides and resources {#extend-your-ai-search__ul_rnx_swh_c5b} Customer Coaching Session #2 (optional on Customer request for up to 60 min) : Opportunity for Q\&A related to advanced AI Search capabilities ## Requested Customer Resources {#extend-your-ai-search__section_sw2_gx1_fsb} {#extend-your-ai-search__table_kh2_jrq_dsb__entry__2} | Customer Resource  | Responsibilities  | |-|-| | Platform Owner- Required | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | | **System Administrator(s)** *- Required* | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | | **Process Owner(s)- ** *Required* | A senior leader within each business unit for each major process or service, (for example, incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose.  | | **Developer(s)- ** *Recommended* | Writes code for the ServiceNow platform. | | **Process Lead(s)-** *Recommended*  | Subject matter expert responsible for managing the applicable process.  | | **Service Manager(s)-** *Recommended*  | Subject matter expert responsible for managing the applicable service.  | | **Trusted Service Partners** -*Recommended* | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | [ ] {#extend-your-ai-search__table_kh2_jrq_dsb} ## Requested information / access {#extend-your-ai-search__id_hwn_3d5_wbc} Refer to the applicable Impact Accelerator description available at ## Exclusions {#extend-your-ai-search__id_lwt_vk1_cfc} This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances. ## Exclusions {#extend-your-ai-search__id_pfl_xk1_cfc} ServiceNow is not responsible for implementing recommendations on Customer's sub-production or production instances.