--- sourceDocument: Australia Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - australia ft:locale : - en-US ft:publication_title : - Australia Impact ft:clusterId : - ipact bundleId : - ipact --- # Extend Your AI Search # Extend Your AI Search {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Extend Your AI Search TheExtend Your AI SearchAccelerator is designed for Impact customers looking to advance their AI Search capabilities beyond the foundational level within their ServiceNow instances. It offers advanced configuration options and best practice guidance to improve the reach and performance of AI Search across the platform. Show full answer Show less This accelerator supports customers in optimizing AI Search through hands-on coaching, demonstrations, and access to resources that drive increased adoption and effectiveness. ## Key Features * **Session Preparation:** Includes provisioning of a temporary instance and activation/configuration of necessary plug-ins. * **Customer Coaching Sessions:** * **Session #1 (up to 90 minutes):** Covers advanced AI Search capabilities such as AI Search for Next Experience, Service Operations Workspace (SOW), Recommendations, Natural Language Query (NLQ), Genius Results, Genius Result Configuration, and Custom Table Configuration. Customers receive a temporary instance with 30-day access and leading practice guides. * **Session #2 (optional, up to 60 minutes):** Provides Q\&A opportunities focused on advanced AI Search features upon customer request. * **Package Availability:** Offered to customers with Impact Guided, Guided+ (SV or PG), Advanced, and Total packages. ## Customer Responsibilities * **Platform Owner:** Oversees ServiceNow platform governance and alignment with business strategy. * **System Administrator(s):** Maintains platform stability, manages application support, and performs configuration tasks. * **Process Owner(s):** Senior leaders accountable for ensuring processes are fit for purpose. * **Developers, Process Leads, Service Managers, and Trusted Service Partners:** Recommended to participate for coding, expertise, and ongoing support. ## Important Notes * This accelerator or parts of it may not be available to customers in restricted environments, self-hosted setups, or managed service providers with domain-separated instances. * ServiceNow does not implement recommendations directly on customers' production or non-production instances. This Accelerator provides prescriptive guidance on extending your AI Search beyond the foundational level. ## Accelerator Overview {#extend-your-ai-search__section_cxd_nqq_dsb} Extend your AI Search provides Impact customers with advanced tools and insights to extend their AI Search capabilities beyond the foundational level. This offering explores advanced configuration options, enabling customers to greatly enhance the reach and performance of AI Search across their instance stack. This Accelerator also includes key resources and leading practice guides to optimize implementation and drive increased usage. ## Package Availability {#extend-your-ai-search__id_jlc_tk1_cfc} Note: This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages. ## What You Get {#extend-your-ai-search__section_mwz_rw1_fsb} Session Preparation : The Technical Accelerator Consultant: * Provisions a temporary instance  * If applicable, activates and configures related plug-ins {#extend-your-ai-search__ul_chq_rqk_dzb}​ Customer Coaching Session #1 (Up to 90 minutes) : Includes the following: * Overview of advanced AI Search capabilities and features * Applied demonstration of: * AI Search for Next Experience * Service Operations Workspace (SOW) Recommendations * Natural Language Query (NLQ) Genius Results * Genuis Result Configuration * Custom Table Configuration {#extend-your-ai-search__ul_h44_pwb_w2c} * Temporary instance with 30 days provided access * Leading practice guides and resources {#extend-your-ai-search__ul_rnx_swh_c5b} Customer Coaching Session #2 (optional on Customer request for up to 60 min) : Opportunity for Q\&A related to advanced AI Search capabilities ## Requested Customer Resources {#extend-your-ai-search__section_sw2_gx1_fsb} {#extend-your-ai-search__table_kh2_jrq_dsb__entry__2} | Customer Resource  | Responsibilities  | |-|-| | Platform Owner- Required | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | | **System Administrator(s)** *- Required* | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | | **Process Owner(s)- ** *Required* | A senior leader within each business unit for each major process or service, (for example, incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose.  | | **Developer(s)- ** *Recommended* | Writes code for the ServiceNow platform. | | **Process Lead(s)-** *Recommended*  | Subject matter expert responsible for managing the applicable process.  | | **Service Manager(s)-** *Recommended*  | Subject matter expert responsible for managing the applicable service.  | | **Trusted Service Partners** -*Recommended* | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | [ ] {#extend-your-ai-search__table_kh2_jrq_dsb} ## Requested information / access {#extend-your-ai-search__id_hwn_3d5_wbc} Refer to the applicable Impact Accelerator description available at ## Exclusions {#extend-your-ai-search__id_lwt_vk1_cfc} This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances. ## Exclusions {#extend-your-ai-search__id_pfl_xk1_cfc} ServiceNow is not responsible for implementing recommendations on Customer's non-production or production instances.