Accelerators and Initiatives

Initiatives are the actionable engagements and work streams that support your digital transformation. Impact Accelerators are fixed-scope offerings with experts behind each option to provide value exactly where you need it.

Accelerators and initiatives are shared between the Impact store app and Impact Delivery Instance (IDI). There may be differences in navigation when accessing Accelerators and initiatives between the platforms.

Note:

Contact your admin for upgrades to the latest Impact Store content app, so you can access all available Accelerators and initiatives in accordance to your package entitlement.

Overview of Initiatives

Your Impact squad recommends Initiatives that are right for you, typically shared by you and your squad.

• Your initiatives: Initiatives that are delivered as part of your package entitlement
• Initiatives roadmap: Captures the work that other teams are doing in a consolidated view of all workstream initiatives that are underway

Initiatives CatalogInitiatives can range from advisory sessions to Squad-led engagements.

Overview of Accelerators

With Impact Accelerators, you receive:

• Valuable information, recommendations, and insights in a short time frame, so you get value quickly.
• Expert attention on specific goals such as upgrade readiness, product adoption, and more.

Explore the Accelerators and initiatives page by navigating to All > Impact > Accelerator and Initiatives > Overview from your ServiceNow instance. In the Impact Delivery Instance, Impact > Initiatives & Accelerators.. You will find usage status and a list of the Accelerators and initiatives that are associated with the instance.

Figure 1. Your Accelerators and initiatives overview page

Consumption

View the pie chart representation of the usage status of the Accelerators in the Overall state segment. Use the View by drop-down to filter the results by category.

The report also displays the number of Expert-led Accelerators in use for every category in the In progress usage segment.

Select On-demand to view the number of on-demand Accelerators in use.

Note:

This toggle is unavailable for Guided customers.The on-demand Accelerators don't have concurrency limits.

Figure 2. Consumption report

Your List

View a default grid containing the available list of Accelerators and initiatives with details such as Name, Type, Engagement Type, Sub Type, Progress State, Target completion date, and Owner. The grid also has icons that support various navigation features.

Figure 3. List View of Accelerators and Initiatives

Note:

• View the on-demand Accelerators by selecting Show on-demand Accelerators only. The Engagement type column displays On-demand to help users differentiate them from Expert-led Accelerators.
• Select the roadmap icon to view the customized timeline view of the scheduled Accelerators and initiatives on a calendar by quarter or year.

Navigating your list

Navigate through the list view or roadmap view of the list of Accelerators and initiatives using the following features:

• Column Filter: View selective values when you know the granular filter conditions on the columns, using a value filter on the columns.
• Group by Filter: View the list organized in groups for a segmented analysis of the list, by hovering on the column label and selecting the Group by menu in the filter vertical ellipsis.
• Quick Filter: View Accelerator information pertaining to a known Priority, Owner, Progress State, or Type by using Quick Filter.
• Edit Columns: Adjust the columnar display in the grid when selective columns make better sense for your search or analysis, by selecting and arranging the columns.
• Sort columns: Search a column in the sorted view by selecting the column header to sort the columns in ascending or descending order.
• Page Navigation: At the bottom of the page, select the Records per page and use the arrows for pagination.

Note:

Select the UI controls on the column headers and the icons on the grid to use these features.

Accelerator sub-catalogs

Accelerator availability is defined by your Impact Package and is classified into one of the sub-catalogs, Architecture, Strategy, Optimization, or Technical Accelerators.

Architecture Accelerators Gain a foundational understanding of business outcome maturity with targeted recommendations on what to tackle next to unlock further value from the platform.	Strategy Accelerators Go deeper on organizational and governance best practices with the ServiceNow platform and upskill your team to enhance business performance and drive success.	Optimization Accelerators Expert-led guidance and support to design and configure ServiceNow capabilities to improve platform health and adoption .	Technical Accelerators Accelerate usage and adoption of specific platform and product capabilities via applied demonstrations, personalized coaching, and best practices.
Accelerator catalog Browse the complete Accelerator catalog that combines all three sub-catalogs into one consolidated list.

Accelerator Recommendations

When requesting an Accelerator, in addition to the sub-catalog, Accelerators can also be sorted by recommendations. Accelerator recommendations are generated based on customer context using data gathered from product subscriptions, objectives, instance data, and peer comparisons. Some of the recommendations are generated by the Artificial Intelligence (AI) engine, while the Impact squad manually recommends others. See Request an Accelerator from IDI for additional information for engaging Accelerators in the IDI and see Request an Accelerator for the Impact Store Application

Related concepts

• View the Accelerator and Initiative catalog
• Request Accelerators and Initiatives