--- sourceDocument: Australia Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - australia ft:locale : - en-US ft:publication_title : - Australia Impact ft:clusterId : - ipact bundleId : - ipact --- # Accelerators and Initiatives # Accelerators and Initiatives {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Accelerators and Initiatives Accelerators and Initiatives support your digital transformation by providing actionable work streams and expert-led, fixed-scope offerings that deliver targeted value. They are accessible through both the Impact Store app and the Impact Delivery Instance (IDI), though navigation may differ between these platforms. Your Impact squad recommends Initiatives relevant to your package entitlement and ongoing workstreams, consolidating visibility into your and other teams' efforts. Show full answer Show less ## Initiatives * **Your Initiatives:** Delivered as part of your package entitlement, these are aligned with your squad's recommendations. * **Initiatives Roadmap:** Provides a consolidated view of all workstream initiatives underway across teams. * **Initiatives Catalog:** Offers a range of engagements from advisory sessions to squad-led projects. ## Accelerators Impact Accelerators provide rapid, expert guidance to help you achieve specific goals such as upgrade readiness and product adoption. They deliver valuable insights and recommendations in a short timeframe, enabling faster realization of value from your ServiceNow platform. Accelerators are categorized into four sub-catalogs based on your Impact Package: * **Architecture:** Focus on business outcome maturity and targeted recommendations to unlock platform value. * **Strategy:** Enhance organizational governance and team skills to drive business success. * **Optimization:** Improve platform health and adoption through expert-led design and configuration guidance. * **Technical:** Accelerate adoption of specific platform capabilities with demonstrations, coaching, and best practices. ## Using the Accelerators and Initiatives Interface From your ServiceNow instance, navigate to the Accelerators and Initiatives overview to access usage status, detailed lists, and progress tracking. Key features include: * **Consumption View:** Visual pie chart showing usage status, filterable by category and engagement type (Expert-led or On-demand). * **List View:** Displays detailed information such as name, type, progress, target completion, and owner, with navigation icons and filtering options. * **Roadmap View:** Visualize scheduled Accelerators and Initiatives on a timeline by quarter or year. Filtering and navigation tools allow you to customize the list by columns, grouping, sorting, and pagination for efficient management and analysis. ## Accelerator Recommendations Recommendations for Accelerators are tailored to your context using data from product subscriptions, objectives, instance metrics, and peer comparisons. These may be AI-generated or manually suggested by your Impact squad, helping you select the most relevant engagements. ## Practical Benefits for ServiceNow Customers * Access structured and expert-driven initiatives to accelerate digital transformation efforts. * Quickly identify and engage with targeted Accelerators that support specific platform goals. * Gain visibility into your current and planned initiatives with customizable views and reports. * Leverage AI and squad expertise to receive personalized recommendations aligned with your business needs and package entitlements. Initiatives are the actionable engagements and work streams that support your digital transformation. Impact Accelerators are fixed-scope offerings with experts behind each option to provide value exactly where you need it. Accelerators and initiatives are shared between the Impact store app and Impact Delivery Instance (IDI). There may be differences in navigation when accessing Accelerators and initiatives between the platforms. Note: Contact your admin for upgrades to the latest Impact Store content app, so you can access all available Accelerators and initiatives in accordance to your package entitlement. ## Overview of Initiatives {#impact-initiatives__section_k2j_bs1_p1c} Your Impact squad recommends Initiatives that are right for you, typically shared by you and your squad. * Your initiatives: Initiatives that are delivered as part of your package entitlement * Initiatives roadmap: Captures the work that other teams are doing in a consolidated view of all workstream initiatives that are underway {#impact-initiatives__ul_lyc_czy_t1c} |-| | [Initiatives CatalogInitiatives can range from advisory sessions to Squad-led engagements.](https://www.servicenow.com/docs/3hGeKv6dRzHFDuVuqj5Y2w "This is a complete catalog of Impact initiatives.") | [ ] {#impact-initiatives__table_v5t_ds1_p1c} ## Overview of Accelerators {#impact-initiatives__section_ktx_xbh_qrb} With Impact Accelerators, you receive: * Valuable information, recommendations, and insights in a short time frame, so you get value quickly. * Expert attention on specific goals such as upgrade readiness, product adoption, and more. {#impact-initiatives__ul_uks_wwc_bhc} Explore the Accelerators and initiatives page by navigating to All \> Impact \> Accelerator and Initiatives \> Overview from your ServiceNow instance. In the Impact Delivery Instance, Impact \> Initiatives \& Accelerators.. You will find usage status and a list of the Accelerators and initiatives that are associated with the instance. Figure 1. Your Accelerators and initiatives overview page ## Consumption {#impact-initiatives__section_cch_jwc_bhc} View the pie chart representation of the usage status of the Accelerators in the Overall state segment. Use the View by drop-down to filter the results by category. The report also displays the number of Expert-led Accelerators in use for every category in the In progress usage segment. Select On-demand to view the number of on-demand Accelerators in use. Note: This toggle is unavailable for Guided customers.The on-demand Accelerators don't have concurrency limits. Figure 2. Consumption report ## Your List {#impact-initiatives__section_p1v_53w_vfc} View a default grid containing the available list of Accelerators and initiatives with details such as Name, Type, Engagement Type, Sub Type, Progress State, Target completion date, and Owner. The grid also has icons that support various navigation features. Figure 3. List View of Accelerators and Initiatives Note: * View the on-demand Accelerators by selecting Show on-demand Accelerators only. The Engagement type column displays On-demand to help users differentiate them from Expert-led Accelerators. * Select the roadmap icon to view the customized timeline view of the scheduled Accelerators and initiatives on a calendar by quarter or year. ## Navigating your list {#impact-initiatives__section_d3x_mjw_vfc} Navigate through the list view or roadmap view of the list of Accelerators and initiatives using the following features: * Column Filter: View selective values when you know the granular filter conditions on the columns, using a value filter on the columns. * Group by Filter: View the list organized in groups for a segmented analysis of the list, by hovering on the column label and selecting the Group by menu in the filter vertical ellipsis. * Quick Filter: View Accelerator information pertaining to a known Priority, Owner, Progress State, or Type by using Quick Filter. * Edit Columns: Adjust the columnar display in the grid when selective columns make better sense for your search or analysis, by selecting and arranging the columns. * Sort columns: Search a column in the sorted view by selecting the column header to sort the columns in ascending or descending order. * Page Navigation: At the bottom of the page, select the Records per page and use the arrows for pagination. {#impact-initiatives__ul_lp2_smw_vfc} Note: Select the UI controls on the column headers and the icons on the grid to use these features. ## Accelerator sub-catalogs {#impact-initiatives__section_fr5_jwc_bhc} Accelerator availability is defined by your Impact Package and is classified into one of the sub-catalogs, Architecture, Strategy, Optimization, or Technical Accelerators. |-|-|-|-| | [Architecture Accelerators](https://www.servicenow.com/docs/QvdqXutqxjlerCx3EjEGYw "Architecture Accelerators provide a foundational understanding of business outcome maturity with targeted recommendations on what to tackle next to unlock further value from the platform.") Gain a foundational understanding of business outcome maturity with targeted recommendations on what to tackle next to unlock further value from the platform. | [Strategy Accelerators](https://www.servicenow.com/docs/pPaxnN_seDvJHVQLs2wkSQ "Use Strategy Accelerators to go deeper on organizational and governance general guidelines with the ServiceNow platform and upskill your team to maintain business performance and drive success.") Go deeper on organizational and governance best practices with the ServiceNow platform and upskill your team to enhance business performance and drive success. | [Optimization Accelerators](https://www.servicenow.com/docs/qKhPpefK_pNtqR5mUdT_TA "Optimization Accelerators provide standardized user story design documentation and configuration capabilities to accelerate platform and product adoption in customer sub-production environments.") Expert-led guidance and support to design and configure ServiceNow capabilities to improve platform health and adoption . | [Technical Accelerators](https://www.servicenow.com/docs/i~Dx4LGEO_LCvGRtuOCoiQ "Accelerate usage and adoption of specific platform and product capabilities via applied demonstrations, personalized coaching, and general guidelines with Technical Accelerators.") Accelerate usage and adoption of specific platform and product capabilities via applied demonstrations, personalized coaching, and best practices. | | [Accelerator catalog](https://www.servicenow.com/docs/2q2_zOd9olTaZbVjiWw3mw "This is a complete Impact Accelerator catalog that combines the Architecture, Strategy, Technical, and Optimization sub-catalogs.") Browse the complete Accelerator catalog that combines all three sub-catalogs into one consolidated list. |||| [ ] {#impact-initiatives__table_uqc_flp_fsb} ## Accelerator Recommendations {#impact-initiatives__section_i1d_vsn_nyb} When requesting an Accelerator, in addition to the sub-catalog, Accelerators can also be sorted by recommendations. Accelerator recommendations are generated based on customer context using data gathered from product subscriptions, objectives, instance data, and peer comparisons. Some of the recommendations are generated by the Artificial Intelligence (AI) engine, while the Impact squad manually recommends others. See [Request an Accelerator from IDI](https://www.servicenow.com/docs/6flXdwrZPrTyI3JWAFk0LQ "Depending on the Impact package that you are subscribed to, you can request and consume a designated number of concurrent Impact Accelerators, from the IDI.") for additional information for engaging Accelerators in the IDI and see [Request an Accelerator](https://www.servicenow.com/docs/eavuSnwWbVN_PibKq5ckzg "You can request a designated number of concurrent Impact Accelerators according to your subscription and complete the setup.") for the Impact Store Application **Related concepts** * [View the Accelerator and Initiative catalog](https://www.servicenow.com/docs/LpXWVuFdgASTYyMqET2c7g "Learn about available Accelerators and Initiatives that you can request to help achieve your business outcomes for your instance.") * [Request Accelerators and Initiatives](https://www.servicenow.com/docs/U0ETDu2mUX9Ypbq3ZomENg "Depending on the Impact package that you're subscribed to, you can request and consume a designated number of concurrent Impact Accelerators.")