---
sourceDocument: Australia Impact
sourceDocumentLink: https://www.servicenow.com/docs/r/impact

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Introduction to Instance Observer-Guided

# Introduction to Instance Observer-Guided {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Introduction to Instance Observer Accelerator provides guidance on understanding and monitoring performance using Instance Observer.

## Accelerator overview {#intro-instance-observer__section_nv3_rvh_c5b}

Introduction to Instance Observer provides Impact Guided customers with an overview of Instance Observer, a review of specific telemetry for instance availability, prescriptive guidance on visible trends, and leading practices on
monitoring your ServiceNow platform. See [Monitor instance performance with Instance Observer](https://www.servicenow.com/docs/w~Q2UXlnDQpyIRD9r4xyUg "Instance Observer (IO) is an observability and performance monitoring tool that empowers you to track your instance health and performance in near real time, while also providing historical insights.") for more information on the feature.

## Package Availability {#intro-instance-observer__id_pkd_f2h_ljc}

Note:  
This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance) packages.

## What You Get {#intro-instance-observer__section_vhc_tvh_c5b}

Session Preparation
:   The Technical Accelerator Consultant assesses customer's Instance Observer data​

Customer Coaching Session #1 (Up to 60 minutes)
:   Includes the following:

    * Overview of Instance Observer
    * Review  specific telemetry and instance  availability
    * Highlight and review visible trends
    * Provide leading practices for monitoring  instance performance
    {#intro-instance-observer__ul_l4y_p3l_dzb}

Customer Coaching Session #2 (Optional upon Customer request - up to 60 minutes)
:   Opportunity for Q\&A related to Instance Observer.

## Requested Customer Resources {#intro-instance-observer__section_mbc_jxh_c5b}

{#intro-instance-observer__table_wzw_lxh_c5b__entry__2}

| Customer Resource | Responsibilities |
|-|-|
| Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Developer(s) (Recommended) | Writes code for the ServiceNow platform. |
[Table 1. Customer resource and responsibilities]

{#intro-instance-observer__table_wzw_lxh_c5b}

## Exceptions {#intro-instance-observer__section_xzg_lyh_c5b}

This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other
restricted environments, or to managed service providers (except for their internal use).