--- sourceDocument: Brazil Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Impact ft:clusterId : - ipact bundleId : - ipact --- # Introduction to CMDB: Ingestion # Introduction to CMDB: Ingestion {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Introduction to CMDB: Ingestion TheIntroduction to CMDB: IngestionAccelerator offers ServiceNow Impact customers a practical demonstration and comprehensive overview of automating and standardizing data entry into the Configuration Management Database (CMDB). It focuses on how to standardize input sources and populate CMDB tables efficiently within a ServiceNow instance, primarily through Service Graph Connectors. This Accelerator helps customers understand core methods for obtaining and importing CMDB data and provides leading practice guides and resources to facilitate initial setup and adoption. Show full answer Show less ## Key Features * **Service Graph Connectors:** Central focus on this method for CMDB population, showcasing integration possibilities and automation capabilities. * **Integration Hub Spoke and Import Sets:** Demonstrations of alternative ingestion methods that complement Service Graph Connectors. * **Customer Coaching Sessions:** Two coaching sessions are offered: * Session #1 (up to 90 minutes): Covers overview, demonstrations, and leading practice guidance. * Session #2 (optional, up to 60 minutes): Dedicated Q\&A for deeper customer engagement on CMDB ingestion topics. * **Provisioning and Configuration:** A Technical Accelerator Consultant provisions a demo ServiceNow instance and activates the necessary plug-ins. * **Package Availability:** Available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages. ## Customer Roles and Responsibilities * **Platform Owner:** Oversees platform accountability, governance, and alignment with business strategy. * **System Administrator(s):** Maintains platform stability, manages support, and implements configuration tasks. * **Process Owner(s):** Ensures business processes are fit for purpose within the CMDB context. * **Developer(s):** Recommended for coding support within the platform. * **CMDB Administrator(s):** Recommended to maintain CMDB-specific stability and usability. * **Data Source Owner(s):** Manages integration and data sourcing from external tools into the CMDB. * **Trusted Service Partners:** Encouraged to participate for ongoing support and best practice adoption. ## Considerations and Exclusions The Accelerator excludes deep coverage of CMDB population via Discovery or Agent Client Collector (ACC), focusing instead on Service Graph Connectors. Availability may be limited in restricted environments, self-hosted customers, or managed service providers with domain-separated instances. ServiceNow does not implement recommendations directly on customer production or sub-production instances. ## Practical Benefits for ServiceNow Customers By engaging with this Accelerator, customers can expect to standardize and automate CMDB data ingestion effectively, leading to improved data quality and reduced manual effort. The coaching sessions and resources equip customer teams with the knowledge and tools needed to maintain a reliable CMDB, ensuring better service management outcomes and alignment with organizational strategies. This Accelerator provides a demonstration of the possibilities and capabilities of automating and standardizing CMDB data entry. ## Accelerator Overview {#introduction-to-cmdb-ingestion__section_cxd_nqq_dsb} Introduction to CMDB: Ingestion provides Impact customers with a comprehensive overview and demonstration of how to standardize input sources for their Configuration Management Database (CMDB). This offering covers core functionality for obtaining and importing data, providing a clear understanding of the various methods to populate CMDB tables within a ServiceNow instance. This Accelerator also includes key resources and leading practice guides to help customers get started. The focus of this session is on Service Graph Connectors. Additional methods of population such as via Discovery or Agent Client Collector (ACC) are not deeply explored within this accelerator. ## Package Availability {#introduction-to-cmdb-ingestion__section_dgg_3xz_bfc} Note: This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages. ## What You Get {#introduction-to-cmdb-ingestion__section_mwz_rw1_fsb} Session Preparation : The Technical Accelerator Consultant: * Provisions a ServiceNow demonstration instance * Activates and configures related plug-ins {#introduction-to-cmdb-ingestion__ul_chq_rqk_dzb}​ Customer Coaching Session #1 (Up to 90 minutes) : Includes the following: * Overview and demonstration of: * Service Graph Connectors * CMDB Population via Integration Hub Spoke * Import sets {#introduction-to-cmdb-ingestion__ul_h44_pwb_w2c} * Leading practice guides and resources {#introduction-to-cmdb-ingestion__ul_rnx_swh_c5b} Customer Coaching Session #2 (optional on Customer request for up to 60 min) : Opportunity for Q\&A related to CMDB Ingestion ## Requested Customer Resources {#introduction-to-cmdb-ingestion__section_sw2_gx1_fsb} {#introduction-to-cmdb-ingestion__table_kh2_jrq_dsb__entry__2} | Customer Resource  | Responsibilities  | |-|-| | Platform Owner- Required | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | | **System Administrator(s)** *- Required* | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | | **Process Owner(s)- ** *Required* | A senior leader within each business unit for each major process or service, (for example, incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose.  | | **Developer(s)- ** *Recommended* | Writes code for the ServiceNow platform. | | **CMDB Administrator(s)-** *Recommended* | Maintains the stability and usability of the ServiceNow platform by performing application maintenance specifically within the CMDB. | | **Data Source Owner(s)-** *Recommended* | Data source/silo key resource who commonly works to bring information from another tool into ServiceNow CMDB. | | **Trusted Service Partners** -*Recommended* | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | [ ] {#introduction-to-cmdb-ingestion__table_kh2_jrq_dsb} ## Requested information / access {#introduction-to-cmdb-ingestion__id_hwn_3d5_wbc} Refer to the applicable Impact Accelerator description available at ## Exclusions {#introduction-to-cmdb-ingestion__id_odz_rxz_bfc} This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances. ## Exclusions {#introduction-to-cmdb-ingestion__id_scy_5xz_bfc} ServiceNow is not responsible for implementing recommendations on Customer's sub-production or production instances.