--- sourceDocument: Australia Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - australia ft:locale : - en-US ft:publication_title : - Australia Impact ft:clusterId : - ipact bundleId : - ipact --- # Introduction to CMDB: Ingestion # Introduction to CMDB: Ingestion {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Introduction to CMDB: Ingestion TheIntroduction to CMDB: IngestionAccelerator is designed to help ServiceNow Impact customers automate and standardize data entry into their Configuration Management Database (CMDB). It focuses primarily on demonstrating how to standardize input sources and efficiently populate CMDB tables using Service Graph Connectors. This offering provides a clear understanding of various data ingestion methods within a ServiceNow instance, emphasizing integration capabilities rather than discovery or Agent Client Collector (ACC) methods. Show full answer Show less ## Key Features * **Service Graph Connectors:** Demonstrated as the primary method for CMDB population. * **Integration Hub Spoke and Import Sets:** Covered to show alternative ingestion techniques. * **Guided Coaching Sessions:** Includes up to two coaching sessions---an initial 90-minute session covering functionality and best practices, and an optional 60-minute Q\&A session upon customer request. * **Provisioning and Configuration:** The Technical Accelerator Consultant sets up a demo ServiceNow instance with required plugins activated and configured. * **Leading Practice Guides and Resources:** Provided to support customers in adopting standardized CMDB ingestion processes. ## Customer Roles and Responsibilities Successful implementation requires involvement from several key roles: * **Platform Owner:** Accountable for overall governance and alignment with business strategy. * **System Administrator(s):** Maintain platform stability and manage support and configuration tasks. * **Process Owner(s):** Ensure processes related to CMDB data are fit for purpose within business units. * **Developer(s) (Recommended):** Write platform code if needed. * **CMDB Administrator(s) (Recommended):** Focus on CMDB-specific maintenance and stability. * **Data Source Owner(s) (Recommended):** Provide expertise on external data sources feeding into the CMDB. * **Trusted Service Partners (Recommended):** Participate in coaching to support ongoing customer needs. ## Package Availability and Limitations This Accelerator is available to customers with Impact Guided, Guided+, Advanced, and Total packages. Certain customers---such as those in restricted environments, self-hosted, or managed service providers with domain-separated instances---may have limited or no access to this offering. ## Important Notes * ServiceNow provides the framework, demonstrations, and guidance but does not implement recommendations on customer instances. * Focus is on ingestion methods via Service Graph Connectors; Discovery and ACC ingestion methods are not deeply covered. This Accelerator provides a demonstration of the possibilities and capabilities of automating and standardizing CMDB data entry. ## Accelerator Overview {#introduction-to-cmdb-ingestion__section_cxd_nqq_dsb} Introduction to CMDB: Ingestion provides Impact customers with a comprehensive overview and demonstration of how to standardize input sources for their Configuration Management Database (CMDB). This offering covers core functionality for obtaining and importing data, providing a clear understanding of the various methods to populate CMDB tables within a ServiceNow instance. This Accelerator also includes key resources and leading practice guides to help customers get started. The focus of this session is on Service Graph Connectors. Additional methods of population such as via Discovery or Agent Client Collector (ACC) are not deeply explored within this accelerator. ## Package Availability {#introduction-to-cmdb-ingestion__section_dgg_3xz_bfc} Note: This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages. ## What You Get {#introduction-to-cmdb-ingestion__section_mwz_rw1_fsb} Session Preparation : The Technical Accelerator Consultant: * Provisions a ServiceNow demonstration instance * Activates and configures related plug-ins {#introduction-to-cmdb-ingestion__ul_chq_rqk_dzb}​ Customer Coaching Session #1 (Up to 90 minutes) : Includes the following: * Overview and demonstration of: * Service Graph Connectors * CMDB Population via Integration Hub Spoke * Import sets {#introduction-to-cmdb-ingestion__ul_h44_pwb_w2c} * Leading practice guides and resources {#introduction-to-cmdb-ingestion__ul_rnx_swh_c5b} Customer Coaching Session #2 (optional on Customer request for up to 60 min) : Opportunity for Q\&A related to CMDB Ingestion ## Requested Customer Resources {#introduction-to-cmdb-ingestion__section_sw2_gx1_fsb} {#introduction-to-cmdb-ingestion__table_kh2_jrq_dsb__entry__2} | Customer Resource  | Responsibilities  | |-|-| | Platform Owner- Required | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | | **System Administrator(s)** *- Required* | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | | **Process Owner(s)- ** *Required* | A senior leader within each business unit for each major process or service, (for example, incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose.  | | **Developer(s)- ** *Recommended* | Writes code for the ServiceNow platform. | | **CMDB Administrator(s)-** *Recommended* | Maintains the stability and usability of the ServiceNow platform by performing application maintenance specifically within the CMDB. | | **Data Source Owner(s)-** *Recommended* | Data source/silo key resource who commonly works to bring information from another tool into ServiceNow CMDB. | | **Trusted Service Partners** -*Recommended* | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | [ ] {#introduction-to-cmdb-ingestion__table_kh2_jrq_dsb} ## Requested information / access {#introduction-to-cmdb-ingestion__id_hwn_3d5_wbc} Refer to the applicable Impact Accelerator description available at ## Exclusions {#introduction-to-cmdb-ingestion__id_odz_rxz_bfc} This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances. ## Exclusions {#introduction-to-cmdb-ingestion__id_scy_5xz_bfc} ServiceNow is not responsible for implementing recommendations on Customer's non-production or production instances.