Introduction to CMDB: Ingestion
Summarize
Summary of Introduction to CMDB: Ingestion
TheIntroduction to CMDB: IngestionAccelerator helps ServiceNow customers automate and standardize data entry into their Configuration Management Database (CMDB). It provides a detailed demonstration of methods to populate CMDB tables, focusing primarily on Service Graph Connectors. This Accelerator offers insights into core functionalities for importing and integrating data within a ServiceNow instance, supported by best practice guides and key resources to facilitate a smooth start.
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Note that other population methods like Discovery or Agent Client Collector (ACC) are not deeply covered in this offering.
Key Features
- Service Graph Connectors: Demonstrates how to standardize and automate CMDB data ingestion using these connectors.
- Integration Hub Spoke: Explains CMDB population via integration spokes for streamlined data import.
- Import Sets: Covers the use of import sets to bring data into the CMDB.
- Guided Sessions: Includes two coaching sessions: an initial 90-minute overview and demonstration, and an optional 60-minute Q&A session.
- Provisioning and Configuration: The Technical Accelerator Consultant prepares a ServiceNow demo instance and activates necessary plug-ins.
- Best Practice Resources: Provides leading practice guides to support customers throughout the ingestion process.
Customer Responsibilities
- Platform Owner: Accountable for overall platform governance and alignment with business strategy.
- System Administrators: Manage platform stability, maintenance, support, and configuration tasks.
- Process Owners: Senior leaders ensuring business processes are fit for purpose.
- Developers: Optional, responsible for coding on the ServiceNow platform.
- CMDB Administrators: Recommended to maintain CMDB-specific stability and usability.
- Data Source Owners: Recommended to manage data integration from external tools.
- Trusted Service Partners: Recommended to attend coaching sessions to understand best practices and support ongoing efforts.
Package Availability and Exclusions
This Accelerator is available to customers with Impact Guided, Guided+ (SV or PG), Advanced, and Total packages. It may be restricted or unavailable for customers in certain environments, such as self-hosted instances or managed service providers with domain-separated instances.
ServiceNow does not take responsibility for implementing recommendations in customers’ production or non-production environments.
This Accelerator provides a demonstration of the possibilities and capabilities of automating and standardizing CMDB data entry.
Accelerator Overview
Introduction to CMDB: Ingestion provides Impact customers with a comprehensive overview and demonstration of how to standardize input sources for their Configuration Management Database (CMDB). This offering covers core functionality for obtaining and importing data, providing a clear understanding of the various methods to populate CMDB tables within a ServiceNow instance. This Accelerator also includes key resources and leading practice guides to help customers get started.
The focus of this session is on Service Graph Connectors. Additional methods of population such as via Discovery or Agent Client Collector (ACC) are not deeply explored within this accelerator.
Package Availability
What You Get
- Session Preparation
- The Technical Accelerator Consultant:
- Provisions a ServiceNow demonstration instance
- Activates and configures related plug-ins
- Customer Coaching Session #1 (Up to 90 minutes)
- Includes the following:
- Overview and demonstration of:
- Service Graph Connectors
- CMDB Population via Integration Hub Spoke
- Import sets
- Leading practice guides and resources
- Overview and demonstration of:
- Customer Coaching Session #2 (optional on Customer request for up to 60 min)
- Opportunity for Q&A related to CMDB Ingestion
Requested Customer Resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner- Required | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s) - Required | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Process Owner(s)- Required | A senior leader within each business unit for each major process or service, (for example, incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose. |
| Developer(s)- Recommended | Writes code for the ServiceNow platform. |
| CMDB Administrator(s)-Recommended | Maintains the stability and usability of the ServiceNow platform by performing application maintenance specifically within the CMDB. |
| Data Source Owner(s)-Recommended | Data source/silo key resource who commonly works to bring information from another tool into ServiceNow CMDB. |
| Trusted Service Partners - Recommended | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
Requested information / access
Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.htmlExclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.
Exclusions
ServiceNow is not responsible for implementing recommendations on Customer’s non-production or production instances.