--- sourceDocument: Brazil Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Impact ft:clusterId : - ipact bundleId : - ipact --- # Jumpstart Your CSDM: Foundation # Jumpstart Your CSDM: Foundation {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jumpstart Your CSDM: Foundation TheJumpstart Your Common Service Data Model (CSDM): Foundation Acceleratoris designed to help ServiceNow Impact customers understand and apply the CSDM framework, focusing specifically on Foundation data. It provides a clear overview and demonstration of how to populate foundational data tables correctly, which enhances outcomes when using AI-powered ServiceNow features. The accelerator also offers essential resources and guidelines to help customers begin using CSDM effectively within their ServiceNow platform. Show full answer Show less ## Key Features * **Targeted Customers:** Available to Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. * **Session Preparation:** Includes provisioning a temporary instance, installing necessary components, and assessing current CSDM alignment via an instance scan. * **Customer Coaching Sessions:** * **Session #1 (up to 1.5 hours):** Covers CSDM capabilities with emphasis on the Foundation stage, importance of CSDM to the platform, demonstration of the CSDM Data Foundations Dashboard, assessment review, and general guidelines and resources. * **Session #2 (optional, up to 1 hour):** Focused on Q\&A related to CSDM Foundation data, available upon customer request. * **Post-Session Support:** Customers receive 30-day access to the temporary instance and ongoing availability of the Technical Accelerator Consultant for follow-up questions or deeper exploration. * **Roles and Responsibilities:** Clearly defines the involvement expected from Platform Owners, System Administrators, Application Owners, ITSM Managers, Service Owners, and Trusted Service Partners to ensure successful adoption and governance. * **Limitations and Exclusions:** Some activities or the entire Accelerator may not be available in restricted environments, self-hosted customers, or managed service providers with domain-separated instances. ServiceNow does not implement recommendations in customer production or sub-production instances. ## What Customers Can Expect * A practical, applied understanding of how to structure and populate foundational CSDM data within ServiceNow. * Improved data quality that enhances the effectiveness of AI-driven ServiceNow capabilities. * Access to expert coaching and resources that support governance and ongoing platform alignment with business strategy. * Clear guidance on roles required to maintain and optimize CSDM adoption. * Temporary hands-on environment for experimentation and learning, with consultant support for up to 30 days post-engagement. The Jumpstart Your Common Service Data Model (CSDM): Foundation Accelerator provides an overview and breakdown of the CSDM with a focus on Foundation data. ## Accelerator Overview {#jumpstart-csdm__section_cxd_nqq_dsb} Jumpstart Your CSDM: Foundation provides Impact customers with an overview of the CSDM in a comprehensible format. An applied demonstration, illustrates how organizations can use this data framework to configure ServiceNow products and applications by first populating their data into the appropriate Foundation tables. We demonstrate how correctly populated data amplifies results when used with AI-powered features. Additionally, this offering equips customers with essential ServiceNow resources and general guidelines on how to get started using the CSDM. ## Package Availability {#jumpstart-csdm__id_dqc_dn1_13c} Note: This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. ## What You Get {#jumpstart-csdm__section_mwz_rw1_fsb} Session Preparation : The Technical Accelerator Consultant: * Provisions a temporary instance * Installs required * Assesses current CSDM alignment via Instance scan {#jumpstart-csdm__ul_y1j_klv_wbc} Customer Coaching Session #1 (up to 1.5 hrs) : Includes the following: : * Overview of CSDM capabilities with a special focus on the 'Foundation' stage * Review of the importance of CSDM to the overall platform * Demonstration of the CSDM Data Foundations Dashboard * Discussion of assessment results * General guidelines and resources {#jumpstart-csdm__ul_ot4_yqq_dsb} Customer Coaching Session #2 (optional, upon customer request --- up to 1 hour) : Opportunity for Q\&A related to CSDM Foundation data Output : * 30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations * Copy of the Coaching Session Deck {#jumpstart-csdm__ul_lh1_gtm_pkc} {#jumpstart-csdm__dl_x1j_klv_wbc} ## Requested Customer Resources {#jumpstart-csdm__section_sw2_gx1_fsb} {#jumpstart-csdm__table_kh2_jrq_dsb__entry__2} | Customer Resource | Responsibilities | |-|-| | Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators. Ensures team alignment to business strategy and the ServiceNow roadmap. Actively involved in the overarching governance of the platform. | | System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance and managing support for cases related to ServiceNow applications. Contributes to ServiceNow software releases by delivering configuration tasks and features. | | Application Owner(s) (Recommended) | The owner of any deployed program, module or group of programs, that is designed to provide specific functionality on a computer infrastructure. | | ITSM Manager(s) (Recommended) | Responsible for setting SOP's and governance around the IT Service Management operations. | | Service Owner(s) (Recommended) | A senior leader accountable for ensuring each major process or service (for example, incident, change, employee onboarding) is fit for purpose. | | Trusted Service Partners (Recommended) | Participation in ServiceNow Impact Accelerator coaching session(s) to understand general guidelines and potentially support customers going forward. | [ ] {#jumpstart-csdm__table_kh2_jrq_dsb} ## Requested Information/Access {#jumpstart-csdm__id_amn_qxs_pkc} Note: Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html). ## Exclusions {#jumpstart-csdm__id_ssf_ctv_dcc} This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances. ServiceNow is not responsible for implementing recommendations on a customer's sub-production or production instances.