--- sourceDocument: Australia Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - australia ft:locale : - en-US ft:publication_title : - Australia Impact ft:clusterId : - ipact bundleId : - ipact --- # Jumpstart Your CSDM: Foundation # Jumpstart Your CSDM: Foundation {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jumpstart Your CSDM: Foundation The Jumpstart Your Common Service Data Model (CSDM): Foundation Accelerator is designed to help ServiceNow Impact customers understand and apply the CSDM framework, focusing specifically on Foundation data. This accelerator offers an easy-to-understand overview and a practical demonstration showing how organizations can leverage CSDM to configure ServiceNow products and applications by correctly populating Foundation tables. Show full answer Show less It also provides essential ServiceNow resources and best practice guides to support customers in initiating their use of the CSDM effectively. This accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. ## What You Get * **Session Preparation:** A Technical Accelerator Consultant sets up a temporary instance, installs required CSDM plugins, and assesses the current CSDM alignment using an instance scan. * **Customer Coaching Session #1 (up to 90 minutes):** Includes a comprehensive overview of CSDM capabilities focusing on the Foundation stage, explanation of CSDM's importance to the ServiceNow platform, a demonstration of the CSDM Data Foundations Dashboard, review of assessment results, and delivery of leading practices guides and resources. * **Temporary Instance Access:** Customers receive 30 days' access to the provisioned temporary instance to explore and apply learnings. * **Customer Coaching Session #2 (optional, up to 60 minutes):** Available upon request for Q\&A related to CSDM Foundation data. ## Customer Roles and Responsibilities * **Platform Owner (Required):** Accountable for the overall ServiceNow platform, leading the team, aligning platform use with business strategy and governance. * **System Administrator(s) (Required):** Maintains platform stability and usability, manages support cases, and performs configuration tasks. * **Application Owner(s) (Recommended):** Oversees specific deployed programs or modules within the ServiceNow environment. * **ITSM Manager(s) (Recommended):** Sets governance and standard operating procedures for IT Service Management operations. * **Service Owner(s) (Recommended):** Senior leaders accountable for ensuring major processes or services are fit for purpose. * **Trusted Service Partners (Recommended):** Participate in coaching sessions to understand best practices and potentially support ongoing customer needs. ## Limitations and Exclusions This accelerator or parts of it may not be available to customers in restricted environments, self-hosted customers, or managed service providers with domain-separated instances. ServiceNow does not implement recommendations on customers' sub-production or production instances. The Jumpstart Your Common Service Data Model (CSDM): Foundation Accelerator provides an overview and breakdown of the CSDM with a focus on Foundation data. ## Accelerator Overview {#jumpstart-csdm__section_cxd_nqq_dsb} Jumpstart Your CSDM: Foundation provides Impact customers with an overview of the CSDM in  a comprehensible format. Through an applied demonstration, we illustrate how organizations can leverage this data framework to  configure ServiceNow products and applications by first populating their data into the appropriate Foundation tables. Additionally, this offering equips our  customers with essential ServiceNow resources and leading practice guides on how to get started using the CSDM.​ For more information on CSDM, see [Common Service Data Model](https://www.servicenow.com/docs/access?context=csdm-landing-page&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US). ## Package Availability {#jumpstart-csdm__id_dqc_dn1_13c} Note: This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at . ## What You Get {#jumpstart-csdm__section_mwz_rw1_fsb} Session Preparation : The Technical Accelerator Consultant: * Provisions a temporary instance * Installs required CSDM plugins * Assesses current CSDM alignment via Instance scan {#jumpstart-csdm__ul_y1j_klv_wbc} Customer Coaching Session #1 (up to 90 minutes) : Includes the following: : * Overview of CSDM capabilities with a special focus on the 'Foundation' stage * Review of the importance of CSDM to the overall platform * Demonstration of the CSDM Data Foundations Dashboard * Discussion of assessment results * Leading practices guides and resources * 30 days of access to the temporary instance is provided {#jumpstart-csdm__ul_ot4_yqq_dsb} Customer Coaching Session #2  (Optional upon Customer request - up to 60 minutes) : Opportunity for Q\&A related to CSDM Foundation data {#jumpstart-csdm__dl_x1j_klv_wbc} ## Requested Customer Resources {#jumpstart-csdm__section_sw2_gx1_fsb} {#jumpstart-csdm__table_kh2_jrq_dsb__entry__2} | Customer Resource  | Responsibilities  | |-|-| | Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | | System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | | Application Owner(s) (Recommened) | The owner of any deployed program, module or group of programs, that is designed to provide specific functionality on a computer infrastructure. | | ITSM Manager(s) (Recommended) | Responsible for setting SOP's and governance around the IT Service Management operations. | | Service Owner(s) (Recommended) | A senior leader within each business unit for each major process or service (for example, incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose.  | | Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | [ ] {#jumpstart-csdm__table_kh2_jrq_dsb} ## Exclusions {#jumpstart-csdm__id_ssf_ctv_dcc} This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances. ServiceNow is not responsible for implementing recommendations on a customer's sub-production or production instances.