--- sourceDocument: Brazil Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Impact ft:clusterId : - ipact bundleId : - ipact --- # Jumpstart Your Employee Journey Management # Jumpstart Your Employee Journey Management {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jumpstart Your Employee Journey Management The Jumpstart Your Employee Journey Management (EJM) Accelerator is designed for ServiceNow Impact customers to demonstrate the capabilities and practical applications of Employee Journey Management. It helps organizations understand how to begin creating personalized, cross-departmental employee journeys using intelligent workflows that support real-time tasking, learning, and feedback. This offering includes key resources and best-practice guides to facilitate adoption and effective use of the EJM product. Show full answer Show less ## Key Features * Provision of a temporary ServiceNow instance with 30 days access for hands-on exploration. * Activation and configuration of Employee Journey Management within the temporary environment. * Customer coaching sessions: * Session #1 (up to 90 minutes): Overview of EJM capabilities, applied demonstration, and delivery of key resources and best practices. * Session #2 (optional, up to 60 minutes): Q\&A to address customer-specific questions related to Employee Journey Management. * Engagement of designated customer resources such as Platform Owners, System Administrators, Process Owners, Developers, and Trusted Service Partners to ensure alignment and effective collaboration. ## Package Availability and Participation This Accelerator is available to customers with Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. Specific customer resources and responsibilities are outlined to ensure successful implementation and governance: * **Platform Owner:** Oversees platform accountability and governance. * **System Administrators:** Manage platform stability and application maintenance. * **Process Owners:** Ensure processes are fit for purpose within business units. * **Developers and Trusted Service Partners:** Support configuration and future adoption. ## Important Considerations * Some restrictions may apply in certain environments, including self-hosted or domain-separated instances. * ServiceNow resources provide guidance and coaching but do not implement recommendations directly on customer instances. * Detailed terms and access requirements are documented in the applicable Impact Accelerator descriptions. The Jumpstart Your Employee Journey Management (EJM) Accelerator provides a demonstration of the possibilities and capabilities of Employee Journey Management. ## Accelerator overview {#jumpstart-employee-journey-management__section_nv3_rvh_c5b} Jumpstart Your Employee Journey Management provides Impact customers with an overview and applied demonstration, helping them to better understand how to begin with Employee Journey Management. This offering showcases EJM capabilities and features, enabling organizations to deliver personalized, cross-departmental Employee Journeys through intelligent workflows that support real-time tasking, learning, and feedback. Additionally, this Accelerator provides key resources and leading-practice guides to enhance product adoption and usage.​ ## Package Availability {#jumpstart-employee-journey-management__id_yvf_ghh_ljc} Note: This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. Offered pursuant to the applicable Impact Accelerator Description available at  ## What you get {#jumpstart-employee-journey-management__section_vhc_tvh_c5b} Session preparation : * Provision a temporary instance * Activate and configure Employee Journey Management {#jumpstart-employee-journey-management__ul_m3p_xvh_c5b} Customer coaching session #1 (up to 90 minutes) : Includes the following: * Review Employee Journey Management capabilities * Applied demonstration of Employee Journey Management * Key resources and guides on leading practices * 30 days access to the temporary instance is provided {#jumpstart-employee-journey-management__ul_wjt_gwh_c5b} Customer coaching session #2 (optional upon customer request, up to 60 minutes) : Opportunity for Q\&A related to Employee Journey Management ## Requested customer resources {#jumpstart-employee-journey-management__section_mbc_jxh_c5b} One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific. {#jumpstart-employee-journey-management__table_wzw_lxh_c5b__entry__4} | Customer resource | Responsibilities | Required | Optional | |-|-|-|-| | Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | | | System Administrators | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | | | Process Owners | A senior leader within each business unit for each major process or service (e.g., customer service, incident) who is accountable for ensuring the process is fit for purpose. | ✓ | | | Other customer roles | Primary stakeholders responsible for Product and Portfolio management.  | | ✓ | | Developers | Writes code for the ServiceNow platform. | | ✓ | | Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | | ✓ | [Table 1. Customer resource and responsibilities] {#jumpstart-employee-journey-management__table_wzw_lxh_c5b} ## Requested information / access {#jumpstart-employee-journey-management__id_lxt_2yf_5cc} Refer to the applicable Impact Accelerator description available at ## Exclusions {#jumpstart-employee-journey-management__id_zst_3yf_5cc} This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances. ServiceNow resources are not responsible for implementing recommendations on customer's non-production or production instances.