--- sourceDocument: Australia Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - australia ft:locale : - en-US ft:publication_title : - Australia Impact ft:clusterId : - ipact bundleId : - ipact --- # Jumpstart Your Employee Journey Management # Jumpstart Your Employee Journey Management {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jumpstart Your Employee Journey Management The Jumpstart Your Employee Journey Management (EJM) Accelerator is designed to demonstrate the capabilities and benefits of Employee Journey Management to ServiceNow Impact customers. It provides an applied overview to help organizations begin leveraging EJM for delivering personalized, cross-departmental employee journeys through intelligent workflows that facilitate real-time tasking, learning, and feedback. This accelerator also includes key resources and best practice guides to support effective adoption and usage. Show full answer Show less ## Key Features * **Temporary Instance Provisioning:** Customers receive 30 days access to a temporary instance with Employee Journey Management activated and configured for hands-on experience. * **Customer Coaching Sessions:** * **Session #1 (up to 90 minutes):** Covers EJM capabilities, an applied demonstration, and provides leading practice resources. * **Session #2 (optional, up to 60 minutes):** Available upon customer request for additional Q\&A and support. * **Resource Engagement:** The accelerator requires involvement from various customer roles such as Platform Owners, System Administrators, Process Owners, Product/Portfolio managers, Developers, and potentially Trusted Service Partners to ensure alignment and governance. * **Package Availability:** Available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. ## Customer Responsibilities Successful engagement requires designated customer resources to provide leadership, platform stability, process accountability, and technical contributions. The specific roles involved include: * **Platform Owner:** Oversees platform governance and alignment with business strategy. * **System Administrators:** Manage platform stability, application maintenance, and configuration tasks. * **Process Owners:** Ensure business processes are fit for purpose. * **Other Key Stakeholders:** Include product and portfolio managers, developers, and trusted service partners as applicable. ## Important Considerations * The accelerator or parts of it may not be available to customers in restricted environments, self-hosted customers, or managed service providers with domain-separated instances. * ServiceNow resources provide guidance and demonstrations but do not implement recommendations directly on customer instances. * Customers must refer to the official Impact Accelerator descriptions for detailed requirements and access information. ## What Customers Can Expect By participating in this accelerator, ServiceNow customers gain a practical understanding of Employee Journey Management capabilities, receive tailored coaching, and access resources that enable them to start delivering personalized and efficient employee journeys. The offering streamlines adoption and supports organizational alignment around employee experience improvements through ServiceNow's platform. The Jumpstart Your Employee Journey Management (EJM) Accelerator provides a demonstration of the possibilities and capabilities of Employee Journey Management. ## Accelerator overview {#jumpstart-employee-journey-management__section_nv3_rvh_c5b} Jumpstart Your Employee Journey Management provides Impact customers with an overview and applied demonstration, helping them to better understand how to begin with Employee Journey Management. This offering showcases EJM capabilities and features, enabling organizations to deliver personalized, cross-departmental Employee Journeys through intelligent workflows that support real-time tasking, learning, and feedback. Additionally, this Accelerator provides key resources and leading-practice guides to enhance product adoption and usage.​ ## Package Availability {#jumpstart-employee-journey-management__id_yvf_ghh_ljc} Note: This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. Offered pursuant to the applicable Impact Accelerator Description available at  ## What you get {#jumpstart-employee-journey-management__section_vhc_tvh_c5b} Session preparation : * Provision a temporary instance * Activate and configure Employee Journey Management {#jumpstart-employee-journey-management__ul_m3p_xvh_c5b} Customer coaching session #1 (up to 90 minutes) : Includes the following: * Review Employee Journey Management capabilities * Applied demonstration of Employee Journey Management * Key resources and guides on leading practices * 30 days access to the temporary instance is provided {#jumpstart-employee-journey-management__ul_wjt_gwh_c5b} Customer coaching session #2 (optional upon customer request, up to 60 minutes) : Opportunity for Q\&A related to Employee Journey Management ## Requested customer resources {#jumpstart-employee-journey-management__section_mbc_jxh_c5b} One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific. {#jumpstart-employee-journey-management__table_wzw_lxh_c5b__entry__4} | Customer resource | Responsibilities | Required | Optional | |-|-|-|-| | Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | | | System Administrators | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | | | Process Owners | A senior leader within each business unit for each major process or service (e.g., customer service, incident) who is accountable for ensuring the process is fit for purpose. | ✓ | | | Other customer roles | Primary stakeholders responsible for Product and Portfolio management.  | | ✓ | | Developers | Writes code for the ServiceNow platform. | | ✓ | | Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | | ✓ | [Table 1. Customer resource and responsibilities] {#jumpstart-employee-journey-management__table_wzw_lxh_c5b} ## Requested information / access {#jumpstart-employee-journey-management__id_lxt_2yf_5cc} Refer to the applicable Impact Accelerator description available at ## Exclusions {#jumpstart-employee-journey-management__id_zst_3yf_5cc} This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances. ServiceNow resources are not responsible for implementing recommendations on customer's non-production or production instances.