Jumpstart Your Enterprise Architecture Workspace
Summarize
Summary of Jumpstart Your Enterprise Architecture Workspace
Jumpstart Your Enterprise Architecture Workspace is an Accelerator designed to help ServiceNow Enterprise Architects quickly establish a foundational understanding and practical use of the Enterprise Architecture (EA) Workspace. It provides a comprehensive overview, demonstrates key capabilities, and guides customers through setup and adoption to maximize the value of the workspace. This Accelerator focuses on workspace functionality and setup, but does not cover the creation of the underlying data that the workspace displays.
Show less
The Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages.
Key Features
- Session Preparation: Includes provisioning a temporary instance (if applicable), activating and configuring EA Workspace components, and loading example data.
- Customer Coaching Sessions:
- Session #1 (up to 1.5 hours): Covers EA review, EA Workspace overview, implementation journey, key capabilities walkthrough, metrics and value insights, and curated success resources.
- Session #2 (optional, up to 1 hour): Provides an opportunity for Q&A on EA Workspace topics upon customer request.
- Post-Session Access: Customers receive 30-day access to the temporary instance and continued engagement with the Technical Accelerator Consultant for further questions or deeper exploration.
Customer Roles and Responsibilities
Successful participation involves collaboration among key roles:
- Platform Owner (Required): Provides leadership, aligns the platform with business strategy, oversees governance, and manages System Administrators.
- System Administrator(s) (Required): Maintains platform stability, manages application support, and executes configuration tasks related to ServiceNow releases.
- Enterprise Architect(s) (Recommended): Aligns IT strategy with business goals, guiding design, planning, implementation, and governance through enterprise frameworks.
- Trusted Service Partners (Recommended): Participate in coaching sessions to understand best practices and offer ongoing support.
Additional Information
Supplemental legal terms, prerequisites, specifications, and exclusions are detailed in the Impact Accelerator Terms Matrix. Notably, ServiceNow does not perform configuration changes in customer sub-production or production environments.
This Accelerator provides a demonstration of the possibilities and capabilities of Enterprise Architecture Workspace.
Accelerator Overview
Jumpstart Your Enterprise Architecture Workspace helps ServiceNow Enterprise Architects build a strong foundation in Enterprise Architecture (EA) Workspace through a comprehensive overview and applied demonstration. This Accelerator highlights the value and functionality of the workspace, guides you through the setup process, and equips you with success resources to drive adoption and maximize usage.
Package Availability
What You Get
- Session Preparation
-
The Technical Accelerator Consultant:
- Provisions a temporary instance (if applicable)
- Activates and configures the EA Workspace components
- Loads example data where required
- Customer Coaching Session #1 (up to 1.5 hours)
-
- Enterprise Architecture (EA) review
- Overview of Enterprise Architecture Workspace
- Overview of implementation journey
- Walkthrough of key capabilities
- Metrics and value realization insights
- Curated success resources
- Customer Coaching Session #2 (Optional up on Customer request – up to 1 hour)
- Opportunity for Q&A related to Enterprise Architecture Workspace
- Output(s)
-
- 30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations
- Copy of the Coaching Session Deck
Requested Customer Resources
| Customer Resource | Responsibilities | Required | Recommended |
|---|---|---|---|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | |
| System Administrator(s) | Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| Enterprise Architect(s) | Ensures an organization's technical strategy aligns with the goals of the business, focusing on technology and processes. Helps guide the IT enterprise through frameworks to design, plan, implement, and govern IT systems. | ✓ | |
| Trusted Service Partners | Attend ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support the customer going forward. | ✓ |
Requested Information / Access
Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the Impact Accelerator Terms Matrix here.
Exclusions
ServiceNow is not responsible for implementing any of the recommended configuration changes in your sub-production or production instances.