--- sourceDocument: Brazil Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Impact ft:clusterId : - ipact bundleId : - ipact --- # Jumpstart Your Event Management # Jumpstart Your Event Management {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jumpstart Your Event Management The Jumpstart Your Event Management Accelerator is designed to demonstrate the capabilities and benefits of ServiceNow Event Management for Impact customers. It showcases how to leverage the ServiceNow Configuration Management Database (CMDB) to receive and monitor near real-time infrastructure alerts within the ServiceNow platform. This offering includes essential resources and best practice guides to help customers efficiently get started with Event Management. Show full answer Show less This accelerator is available to customers with Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. ## Key Features * **Session Preparation:** A Technical Accelerator Consultant provisions a temporary ServiceNow instance, installs Event Management and the Event Generator application. * **Customer Coaching Session #1 (up to 1.5 hours):** Covers an overview of Event Management, Service Operations Workspace, Alert Console, connectors, and event rules. Includes a live demonstration of generating events, alert-to-configuration item binding, handling existing alerts, and impacted services. * **Customer Coaching Session #2 (optional, up to 1 hour):** Provides a Q\&A opportunity to address specific questions about Event Management. * **Outputs:** Customers get 30-day access to the temporary instance and the Technical Accelerator Consultant for follow-up support, plus a copy of the coaching session materials. ## Customer Responsibilities * **Platform Owner (Required):** Accountable for overall ServiceNow platform governance, leadership, and alignment with business strategy. * **System Administrator(s) (Required):** Maintains platform stability, supports application maintenance, and implements configuration tasks. * **Event/Service Operator (Required):** Operates the alert console as a subject matter expert. * **Service Manager(s) (Recommended):** Manages specific services related to Event Management. * **Trusted Service Partners (Recommended):** Attend coaching sessions for best practices and ongoing support. * **Application Service Owner(s) (Required):** Manages applications within their division. ## Additional Information Customers should review the Impact Accelerator Terms Matrix for legal terms, prerequisites, and exclusions. Note that this accelerator or portions of it may not be available in certain restricted environments, for self-hosted customers, or for managed service providers except for internal use. ServiceNow does not implement recommendations directly on customer production or non-production instances. The Jumpstart Your Event Management Accelerator provides a demonstration of the possibilities and capabilities of Event Management. ## Accelerator overview {#jumpstart-event-mgmt__section_cxd_nqq_dsb} Jumpstart Your Event Management provides Impact customers with a comprehensive overview of Event Management. Through an applied demonstration, we highlight how you can leverage the power of the ServiceNow Configuration Management Database (CMDB) to receive and review near real-time alerts from your infrastructure directly within the ServiceNow platform. This offering equips our customers with essential ServiceNow resources and leading practice guides on  how to get started with Event Management. See [Event Management](https://www.servicenow.com/docs/access?context=c_EM&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) for additional information about the feature. ## Package Availability {#jumpstart-event-mgmt__id_efn_mhh_ljc} Note: This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. ## What You Get {#jumpstart-event-mgmt__section_vhc_tvh_c5b} Session Preparation : The Technical Accelerator Consultant: * Provisions a temporary instance  * Installs Event Management * Installs Event Generator application {#jumpstart-event-mgmt__ul_chq_rqk_dzb}​ Customer Coaching Session #1 (Up to 1.5 hrs) : Includes the following: * Overview of: * Event Management * Service Operations Workspace Alert Console * Event Management connectors * Event rules {#jumpstart-event-mgmt__ul_vvk_sr5_lzb} * An applied demonstration of: * Generating events via the Event Generator app * Alerts to configuration item (CI) Binding * Existing alerts or services impacted {#jumpstart-event-mgmt__ul_wd2_jwt_wbc} * Leading practice guides and resources {#jumpstart-event-mgmt__ul_rnx_swh_c5b} Customer Coaching Session #2 (Optional upon Customer request - up to 1 hr)​ : Opportunity for Q\&A related to Event Management Output : * 30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations * Copy of the Coaching Session Deck ## Requested Customer Resources {#jumpstart-event-mgmt__section_sw2_gx1_fsb} {#jumpstart-event-mgmt__table_kh2_jrq_dsb__entry__2} | Customer Resource  | Responsibilities  | |-|-| | Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | | System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | | Event/Service Operator (Required) | Subject matter expert responsible for operating the alert console. | | Service Manager(s) (Recommended) | Subject matter expert responsible for managing the applicable service.  | | Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | | Application Service Owner(s) (Required) | Manages all applications across a given division (e.g., HR application owner). | [ ] {#jumpstart-event-mgmt__table_kh2_jrq_dsb} ## Requested Information/Access {#jumpstart-event-mgmt__id_ptp_llt_pkc} Note: Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html). ## Exclusions {#jumpstart-event-mgmt__section_xng_jx1_fsb} This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers (except for their internal use). ServiceNow resources are not responsible for implementing recommendations on a customer's non-production or production instances.