--- sourceDocument: Brazil Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Impact ft:clusterId : - ipact bundleId : - ipact --- # Jumpstart Your Event Management # Jumpstart Your Event Management {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jumpstart Your Event Management The Jumpstart Your Event Management Accelerator offers ServiceNow Impact customers a practical demonstration of Event Management capabilities. It emphasizes service-aligned data to deliver near real-time infrastructure alerts directly within the ServiceNow platform. The demonstration includes generative AI alert summarization, which simplifies complex alerts into clear, actionable insights, enabling teams to reduce noise and resolve issues more efficiently. This accelerator also provides essential resources and guidelines to help customers begin using Event Management and its AI features effectively. Show full answer Show less ## Key Features * **Temporary Instance Provisioning:** A Technical Accelerator Consultant sets up a temporary ServiceNow instance with Event Management and the Event Generator app installed. * **Customer Coaching Sessions:** * **Session #1 (up to 1.5 hours):** Covers an overview of Event Management components such as Service Operations Workspace, Alert Console, connectors, and rules. Includes a hands-on demonstration generating events and binding alerts to configuration items (CIs). * **Session #2 (optional, up to 1 hour):** Offers Q\&A to address specific customer questions about Event Management. * **Access and Support:** Customers receive 30-day access to the temporary instance and ongoing consultant support for further questions or deeper exploration. * **Resource Provision:** Customers get copies of coaching session materials and guidelines for implementation. * **Eligibility:** Available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. ## Customer Roles and Responsibilities * **Platform Owner (Required):** Oversees the ServiceNow platform, ensuring alignment with business strategy and governance. * **System Administrator(s) (Required):** Maintains platform stability, manages application support, and implements configurations. * **Event/Service Operator (Required):** Acts as the alert console subject matter expert. * **Application Service Owner(s) (Required):** Manages applications within specific divisions. * **Service Manager(s) and Trusted Service Partners (Recommended):** Engage in coaching sessions to support service management and future customer support. ## Additional Information Customers should review supplemental legal terms, prerequisites, and technical requirements as detailed in the Impact Accelerator Terms Matrix. Note that availability may be limited in restricted environments, for self-hosted customers, or managed service providers (except for internal use). ServiceNow consultants provide guidance but do not implement recommendations in customer instances. The Jumpstart Your Event Management Accelerator provides a demonstration of the possibilities and capabilities of Event Management. ## Accelerator Overview {#jumpstart-event-mgmt__section_cxd_nqq_dsb} Jumpstart Your Event Management provides Impact customers with a comprehensive overview of Event Management. Through an applied demonstration, we highlight how solid, service-aligned data enables you to receive and review near real-time alerts from your infrastructure directly within the ServiceNow platform. The demonstration also showcases generative AI alert summarization, which translates complex, technical alerts into clear, actionable explanations, helping teams cut through noise and get to resolution faster. This offering equips customers with essential ServiceNow resources and general guidelines on how to get started with Event Management and its AI capabilities. ## Package Availability {#jumpstart-event-mgmt__id_efn_mhh_ljc} Note: This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. ## What You Get {#jumpstart-event-mgmt__section_vhc_tvh_c5b} Session Preparation : The Technical Accelerator Consultant: * Provisions a temporary instance * Installs Event Management * Installs Event Generator application {#jumpstart-event-mgmt__ul_chq_rqk_dzb} Customer Coaching Session #1 ( up to 1.5 hours) : Includes the following: * Overview of: * Event Management * Service Operations Workspace Alert Console * Event Management connectors * Event rules {#jumpstart-event-mgmt__ul_vvk_sr5_lzb} * An applied demonstration of: * Generating events via the Event Generator app * Alerts to configuration item (CI) Binding * Existing alerts or services impacted {#jumpstart-event-mgmt__ul_wd2_jwt_wbc} * General guidelines and resources {#jumpstart-event-mgmt__ul_rnx_swh_c5b} Customer Coaching Session #2 (optional, upon customer request --- up to 1 hour) : Opportunity for Q\&A related to Event Management Output : * 30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations * Copy of the Coaching Session Deck ## Requested Customer Resources {#jumpstart-event-mgmt__section_sw2_gx1_fsb} {#jumpstart-event-mgmt__table_kh2_jrq_dsb__entry__2} | Customer Resource | Responsibilities | |-|-| | Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators. Ensures team alignment to business strategy and the ServiceNow roadmap. Actively involved in the overarching governance of the platform. | | System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance and managing support for cases related to ServiceNow applications. Contributes to ServiceNow software releases by delivering configuration tasks and features. | | Event/Service Operator (Required) | Subject matter expert responsible for operating the alert console. | | Service Manager(s) (Recommended) | Subject matter expert responsible for managing the applicable service. | | Trusted Service Partners (Recommended) | Participation in ServiceNow Impact Accelerator coaching session(s) to understand general guidelines and potentially support customers going forward. | | Application Service Owner(s) (Required) | Manages all applications across a given division (e.g., HR application owner). | [ ] {#jumpstart-event-mgmt__table_kh2_jrq_dsb} ## Requested Information/Access {#jumpstart-event-mgmt__id_ptp_llt_pkc} Note: Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html). ## Exclusions {#jumpstart-event-mgmt__section_xng_jx1_fsb} This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers (except for their internal use). ServiceNow resources are not responsible for implementing recommendations on a customer's non-production or production instances.