---
sourceDocument: Brazil Impact
sourceDocumentLink: https://www.servicenow.com/docs/r/impact

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Jumpstart Your Knowledge Management

# Jumpstart Your Knowledge Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The Jumpstart Your Knowledge Management Accelerator provides a demonstration of the possibilities and capabilities of Knowledge Management.

## Accelerator overview {#jumpstart-knowledge-management__section_nv3_rvh_c5b}

Jumpstart Your Knowledge Management provides Impact customers with an  overview of Knowledge Management's key capabilities and features. This offering explores core functionalities and leading practices, guiding customers through effective implementation and
adoption strategies. You will learn how to streamline knowledge creation and sharing while enhancing search outcomes for your organization. Additionally, we demonstrate how well crafted knowledge content amplifies results when used
with AI-powered features. This Accelerator also includes key resources and leading practice guides to set you on the path to knowledge excellence.

## Package Availability {#jumpstart-knowledge-management__id_bty_qhh_ljc}

Note:  
This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages.

## What you get {#jumpstart-knowledge-management__section_vhc_tvh_c5b}

Session preparation
:   The Technical Accelerator Consultant:

    * Provisions a temporary instance
    * Activates related plugins
    {#jumpstart-knowledge-management__ul_m3p_xvh_c5b}

Customer coaching session #1 (up to 1.5 hrs)
:   Includes the following:

    * Overview of Knowledge Management capabilities \& features
    * Applied demonstration on setting up Knowledge Management for success
      * Effective planning \& governance
      * Initial setup and configuration support
      * Strategies for managing and consuming Knowledge effectively
      {#jumpstart-knowledge-management__ul_r2d_f4t_tdc}
    * Key resources and leading practices guides
    {#jumpstart-knowledge-management__ul_wjt_gwh_c5b}

Customer coaching session #2 (optional upon customer request, up to 1 hr)
:   Opportunity for Q\&A related to Knowledge Management.

Output
:
    * 30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations
    * Copy of the Coaching Session Deck

## Requested customer resources {#jumpstart-knowledge-management__section_mbc_jxh_c5b}

One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.  
{#jumpstart-knowledge-management__table_wzw_lxh_c5b__entry__4}

| Customer resource | Responsibilities | Required | Optional |
|-|-|-|-|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ |   |
| System Administrators | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ |   |
| Knowledge Process Owners | Primary stakeholders responsible for Knowledge Management process.  | ✓ |   |
| Knowledge Content Stakeholders | Owns, administers, consumes or distributes organizational knowledge. This may include other process and information owners as well as agents, employees and representatives for external stakeholders. Examples: Service Desk Manager for ITSM, Customer Service Manager for CSM, Information Architects, User Experience Analysts,Agents, Engineers \& Fulfillers, and Representatives for Employees, Customers, Partners \& Consumers. |   | ✓ |
| Developers | Writes code for the ServiceNow platform. |   | ✓ |
| Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |   | ✓ |
[Table 1. Customer resource and responsibilities]

{#jumpstart-knowledge-management__table_wzw_lxh_c5b}

## Requested Information/Access {#jumpstart-knowledge-management__id_ghl_p4t_pkc}

Note:  
Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html).

## Exclusions {#jumpstart-knowledge-management__id_zst_3yf_5cc}

This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be
available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.
ServiceNow resources are not responsible for implementing recommendations on customer's non-production or production instances.