--- sourceDocument: Brazil Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Impact ft:clusterId : - ipact bundleId : - ipact --- # Jumpstart Your Knowledge Management # Jumpstart Your Knowledge Management {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jumpstart Your Knowledge Management Jumpstart Your Knowledge Management is an Impact Accelerator designed to help ServiceNow customers understand and adopt Knowledge Management capabilities effectively. It provides a comprehensive overview of core features, setup best practices, and strategies for governance and adoption. The offering aims to enhance knowledge creation, sharing, and search outcomes within organizations, leveraging AI-powered features to amplify results. This Accelerator is available to customers with Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. Show full answer Show less ## Key Features * **Technical Accelerator Consultant Support:** Provision of a temporary ServiceNow instance and activation of necessary plugins. * **Customer Coaching Sessions:** * Session #1 (up to 1.5 hours) covers Knowledge Management capabilities, setup demonstrations, planning and governance strategies, and configuration guidance. * Session #2 (optional, up to 1 hour) offers a Q\&A opportunity focused on Knowledge Management topics. * **Resources Provided:** Access to the temporary instance for 30 days, coaching session materials, and tailored customer resources based on specific needs. * **Role-Specific Responsibilities:** Defines responsibilities for Platform Owners, System Administrators, Knowledge Process Owners, Knowledge Content Stakeholders, Developers, and Trusted Service Partners to ensure effective governance and maintenance. ## Practical Considerations * The Accelerator requires engagement from various customer roles to ensure alignment with business strategy and platform governance. * Some restrictions apply; for example, the Accelerator or parts of it may not be available in restricted environments, self-hosted setups, or domain-separated managed service provider instances. * ServiceNow resources provide guidance and recommendations but do not perform implementation on customer production or non-production instances. * Additional details regarding legal terms, prerequisites, and exclusions are documented in the Impact Accelerator Terms Matrix. ## What Customers Can Expect By participating in this Accelerator, ServiceNow customers gain foundational knowledge and practical guidance to implement and govern Knowledge Management effectively. They will be equipped to improve knowledge workflows, enhance content quality, and leverage AI features for better search and knowledge sharing results across their organization. The Accelerator demonstrates Knowledge Management capabilities and leading practices for setup and adoption. ## Accelerator overview {#jumpstart-knowledge-management__section_nv3_rvh_c5b} Jumpstart Your Knowledge Management provides Impact customers with an overview of Knowledge Management's key capabilities and features. This offering explores core functionality and leading practices, guiding customers through effective implementation and adoption strategies. Customers learn how to streamline knowledge creation and sharing while improving search outcomes across their organization. Additionally, the Accelerator demonstrates how well-crafted knowledge content can amplify results when used with AI-powered features. This Accelerator also equips customers with key resources and leading practices to help them get started with Knowledge Management and maximize its value. ## Package Availability {#jumpstart-knowledge-management__id_bty_qhh_ljc} Note: This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. ## What you get {#jumpstart-knowledge-management__section_vhc_tvh_c5b} Session preparation : The Technical Accelerator Consultant: * Provisions a temporary instance * Activates related plugins {#jumpstart-knowledge-management__ul_m3p_xvh_c5b} Customer coaching session #1 (up to 1.5 hours) : Includes the following: * Overview of Knowledge Management capabilities and features * Applied demonstration on setting up Knowledge Management for success * Effective planning and governance * Initial setup and configuration support * Strategies for managing and consuming knowledge effectively {#jumpstart-knowledge-management__ul_r2d_f4t_tdc} * Key resources and leading practices guides {#jumpstart-knowledge-management__ul_wjt_gwh_c5b} Customer coaching session #2 (optional on customer request, up to 1 hour) : Opportunity for Q\&A related to Knowledge Management. Output : * 30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations * Copy of the coaching session deck ## Requested customer resources {#jumpstart-knowledge-management__section_mbc_jxh_c5b} One or more customer resources are requested. The specific number of resources provided is Accelerator and customer specific. {#jumpstart-knowledge-management__table_wzw_lxh_c5b__entry__4} | Customer resource | Responsibilities | Required | Optional | |-|-|-|-| | Platform Owner | Holds overall accountability for the ServiceNow platform. Provides leadership and oversight to the System Administrators and ensures team alignment to business strategy and the ServiceNow roadmap. Actively involved in the overarching governance of the platform. | ✓ | | | System Administrators | Maintains the stability and usability of the ServiceNow platform by performing application maintenance and managing support for cases related to ServiceNow applications. Contributes to ServiceNow software releases by delivering configuration tasks and features. | ✓ | | | Knowledge Process Owners | Manages the knowledge management process. | ✓ | | | Knowledge Content Stakeholders | Owns, administers, consumes or distributes organizational knowledge. This may include other process and information owners and agents, employees and representatives for external stakeholders. Examples: Service Desk Manager for ITSM, Customer Service Manager for CSM, Information Architects, User Experience Analysts, Agents, Engineers and Fulfillers, and Representatives for employees, customers, partners, and consumers. | | ✓ | | Developers | Writes code for the ServiceNow platform. | | ✓ | | Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support the customer in the future. | | ✓ | [Table 1. Customer resource and responsibilities] {#jumpstart-knowledge-management__table_wzw_lxh_c5b} ## Requested Information/Access {#jumpstart-knowledge-management__id_ghl_p4t_pkc} Note: Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html). ## Exclusions {#jumpstart-knowledge-management__id_zst_3yf_5cc} This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances. ServiceNow resources are not responsible for implementing recommendations on the customer's non-production or production instances.