--- sourceDocument: Brazil Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Impact ft:clusterId : - ipact bundleId : - ipact --- # Jumpstart Your Platform Analytics # Jumpstart Your Platform Analytics {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jumpstart Your Platform Analytics The Jumpstart Your Platform Analytics Accelerator is designed for ServiceNow Impact customers to demonstrate the capabilities of Platform Analytics. It offers an applied demonstration focusing on reporting and Performance Analytics configuration through a temporary instance. The accelerator helps customers improve service delivery quality, efficiency, and cost by providing best practices and a hands-on experience with Platform Analytics. Show full answer Show less ## Key Features * **Temporary Instance Provisioning:** Customers receive access to a temporary instance preloaded with Platform Analytics Content Packs focused on IT Service Management (ITSM). * **Customer Coaching Sessions:** * Session #1 (up to 90 minutes): Overview and demonstration of Platform Analytics, architecture review, guidance on leading and lagging indicators, and differences between reporting and Performance Analytics. * Session #2 (optional, up to 60 minutes): Q\&A session to address specific customer questions. * **Access Duration:** Customers have 30 days of access to the temporary instance for hands-on exploration. * **Package Availability:** Available to Impact Guided, Guided+, Advanced, and Total packages, subject to applicable ServiceNow Impact Package terms. ## Customer Responsibilities Successful engagement requires involvement from key customer roles: * **Platform Owner:** Oversees the platform strategy, governance, and alignment with business goals. * **System Administrator(s):** Maintains platform stability, supports ServiceNow applications, and manages configuration and releases. * **Reporting Lead(s):** Coordinates with the ServiceNow consultant and drives engagement actions. * **Recommended Roles:** Process/Service Owners, Developers, and Trusted Service Partners to support adoption and future enhancements. ## Additional Information * Some features or full access to this accelerator may be restricted for customers in specific data centers (FedRAMP, NSC DOD IL5, Australia IRAP-Protected), self-hosted environments, or other restricted settings. * ServiceNow consultants provide guidance and demonstrations but do not implement recommendations directly on customer production or sub-production instances. The Jumpstart Your Platform Analytics Accelerator provides a demonstration of the possibilities and capabilities of Platform Analytics. ## Accelerator Overview {#jumpstart-platform-analytics__section_pn5_kxd_fsb} Jumpstart Your Platform Analytics provides Impact customers with an overview of Platform Analytics and the ability to greatly improve service delivery quality, efficiency, and cost. An applied demonstration of reporting and Performance Analytics configuration, capabilities, and analytics via a temporary instance as well as leading practices on getting started is included. ## Package Availability {#jumpstart-platform-analytics__id_u3g_3jh_ljc} Note: This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at . ## What you get {#jumpstart-platform-analytics__section_qn5_kxd_fsb} Session Preparation : * Provisioning of a temporary instance * Installation of Platform Analytics Content Packs -- ITSM focus {#jumpstart-platform-analytics__ul_g24_rxd_fsb} Customer Coaching Session #1 (up to 90 min) : Includes the following: * Platform Analytics overview and demonstration * Review Platform Analytics architecture * Leading and lagging indicator general guidelines * Discuss differences between reporting and Performance Analytics * Thirty days of access to the temporary instance {#jumpstart-platform-analytics__ul_elz_5xd_fsb} Customer Coaching Session #2 (Optional upon Customer request -- up to 60 min) : Opportunity for Q\&A related to Platform Analytics ## Requested customer resources {#jumpstart-platform-analytics__section_x4x_2p2_qrb} {#jumpstart-platform-analytics__table_wqw_dyd_fsb__entry__2} | Customer Resource  | Responsibilities  | |-|-| | Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | | System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | | Reporting Lead(s) (Required) | Meets with the ServiceNow Impact Accelerator Consultant, provides access to the required resources, and drives the actions from the engagement. | | Process/Service Owner(s) (Recommended) | A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose. | | Developer(s) (Recommended) | Writes code for the ServiceNow platform. | | Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | [Table 1. Customer resource and responsibilities] {#jumpstart-platform-analytics__table_wqw_dyd_fsb} ## Requested information / access {#jumpstart-platform-analytics__id_vpr_chz_tzb} Refer to the applicable Impact Accelerator description available at ## Exceptions {#jumpstart-platform-analytics__section_sn5_kxd_fsb} This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments. ServiceNow resources are not responsible for implementing Platform Analytics recommendations on Customer's sub-production or production instances.