--- sourceDocument: Brazil Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Impact ft:clusterId : - ipact bundleId : - ipact --- # Jumpstart Your ServiceNow AI Journey # Jumpstart Your ServiceNow AI Journey {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jumpstart Your ServiceNow AI Journey The Jumpstart Your ServiceNow AI Journey Accelerator is designed to help ServiceNow customers, specifically those with Impact packages, effectively adopt and maximize ServiceNow's AI and automation capabilities. It provides prescriptive guidance tailored to your organizational goals, enabling you to create a personalized AI adoption roadmap aligned with your strategic objectives. The Accelerator also recommends Impact AI Accelerators to speed up and enhance your AI adoption process. Show full answer Show less ## Key Features * **Package Availability:** Available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. * **Session Preparation:** A Technical Accelerator Consultant provisions a temporary instance (if applicable), runs an AI Adoption Scan to evaluate current AI usage, and activates AI-powered data exploration tools to identify AI opportunities. * **Customer Coaching Sessions:** * **Session 1 (up to 1.5 hours):** Discovery-focused session to set expectations and discuss strategic goals. * **Session 2 (up to 1 hour):** Delivery session to review business objectives, AI Adoption Brief, Impact AI Accelerators, and the personalized roadmap. * **Deliverables:** 30-day access to the temporary instance (if applicable), ongoing support from the Technical Accelerator Consultant, a copy of the delivery session deck with your roadmap, AI Adoption Scan results, and AI-powered data exploration insights. * **Customer Roles and Responsibilities:** * **Top Management:** Provide objectives, define success metrics, allocate resources, and demonstrate executive commitment. * **Platform Owner:** Oversee the ServiceNow platform, align team activities with business strategy, and govern the platform. * **Subject Matter Experts:** Offer detailed insights into pain points, support objective setting, and assist in resource identification. * **Trusted Service Partners:** Participate in coaching sessions to learn best practices and potentially provide future support. * **Requested Information/Access:** Customers need to provide clear objectives, scope boundaries, prioritized use cases, constraints, and success metrics to enable tailored recommendations. ## Key Outcomes * A clear, actionable AI adoption roadmap aligned with your organization's strategic goals. * Insightful data-driven recommendations based on AI Adoption Scan and AI-powered exploration tools. * Enhanced understanding of ServiceNow AI capabilities and how they can be leveraged within your environment. * Support and coaching from experienced Technical Accelerator Consultants to guide your AI journey. * Access to temporary environments for hands-on exploration and validation (where applicable). ## Important Considerations ServiceNow provides guidance and recommendations but does not implement changes or recommendations on your sub-production or production instances. Customers are responsible for executing the roadmap activities and applying the insights gained during the engagement. This Accelerator provides guidance on how to achieve your organization's goals and objectives with ServiceNow's AI capabilities. ## Accelerator Overview {#jumpstart-snow-ai-journey__section_nv3_rvh_c5b} Jumpstart Your ServiceNow AI Journey helps Impact customers navigate ServiceNow's expansive catalog of AI and automation capabilities with prescriptive guidance tailored to organizational objectives. This includes building a personalized roadmap to adopt the ServiceNow capabilities that are aligned with your strategic goals and recommending Impact AI Accelerators to accelerate and enhance adoption. ## Package Availability {#jumpstart-snow-ai-journey__id_vp2_lfp_chc} Note: This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. ## What You Get {#jumpstart-snow-ai-journey__section_vhc_tvh_c5b} Session Preparation : The Technical Accelerator Consultant: * Provision a temporary instance (if applicable) * Run AI Adoption Scan on the instance copy to assess current usage of AI and related products * Activate and run AI-powered data exploration tools to provide insights on opportunities to leverage AI products {#jumpstart-snow-ai-journey__ul_hnk_scj_13c} Customer Coaching Session #1(upto 1.5 hours) : Discovery session to: * Set Accelerator expectations * Discuss strategic goals and objectives {#jumpstart-snow-ai-journey__ul_l4y_p3l_dzb} Customer Coaching Session #2 (Up to 1 hour) : Delivery session to review: * Business objectives * AI Adoption Brief * Impact AI Accelerators Roadmap {#jumpstart-snow-ai-journey__ul_rnx_swh_c5b} Outputs : * 30-day access to the temporary instance, where applicable * Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations * Copy of the Delivery Session Deck containing the roadmap created during the engagement * AI Adoption Scan results * AI-powered data exploration results (if applicable) {#jumpstart-snow-ai-journey__ul_mgk_blc_jkc} ## Requested Customer Resources {#jumpstart-snow-ai-journey__section_mbc_jxh_c5b} {#jumpstart-snow-ai-journey__table_pxg_lhp_chc__entry__4} | Customer Resource | Responsibilities | Required | Recommended | |:-|:-|:-:|:-:| | Top Management | Provides insight into objectives, defines targets and success metrics, commits resources to execute roadmap activities, and demonstrates executive commitment to success. | ✓ | | | Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | | | Subject Matter Experts(s) | Stakeholders that provide insights into pain points at a granular level, support objective setting and success metric definition, and identify qualified resources to execute activities. | ✓ | | | Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | | ✓ | [Table 1. Customer resource and responsibilities] {#jumpstart-snow-ai-journey__table_pxg_lhp_chc} ## Requested Information/Access {#jumpstart-snow-ai-journey__section_eb1_j3p_chc} Note: Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html). * Objectives \& horizon -- 3 outcomes you want in the next 3--6--12 months. * Scope boundaries -- units/products/geographies in vs. out. * Top 3--5 use cases -- name, stage (idea/pilot/prod), owner. * Constraints -- budget/time box, key staffing/tools limits. * Success metrics -- how do you quantify success (MTTR, etc.) {#jumpstart-snow-ai-journey__ul_odw_wdj_13c} ## Exclusions {#jumpstart-snow-ai-journey__id_h3t_bmc_jkc} ServiceNow is not responsible for implementing recommendations on Customer's sub-production or production instances.