--- sourceDocument: Brazil Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Impact ft:clusterId : - ipact bundleId : - ipact --- # Jumpstart Your Software Asset Management # Jumpstart Your Software Asset Management {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jumpstart Your Software Asset Management The Jumpstart Your Software Asset Management (SAM) Accelerator is designed to help ServiceNow Impact customers quickly understand and adopt the ServiceNow Software Asset Management solution. It offers a practical demonstration of managing software assets through their entire lifecycle---from planning to retirement---while providing key resources and best practice guidance to facilitate effective implementation. Show full answer Show less This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. It is intended for customers licensed for ServiceNow SAM who have identified a SAM Product Owner or Program Lead to actively participate, and who plan to manage SaaS licenses or have sufficient CMDB data quality for on-premises software asset discovery and license reconciliation. ## Key Features * **Session Preparation:** A Technical Accelerator Consultant sets up a temporary instance, activates relevant plugins, and loads demonstration data. * **Customer Coaching Sessions:** * **Session #1 (up to 1.5 hours):** Covers SAM business outcomes, data model and terminology, and practical demos including Software Asset Workspace, discovery models, normalization, entitlements, reconciliation, reclamation workflows, and Publisher Packs. Leading practices for starting SAM are reviewed. * **Session #2 (optional, up to 1 hour):** Provides Q\&A opportunities related to SAM. * **Access and Support:** Customers receive 30-day access to the temporary instance and ongoing availability of the Technical Accelerator Consultant for further questions or deep dives. * **Supporting Materials:** Customers receive a copy of the coaching session deck for reference. ## Customer Roles and Responsibilities Successful adoption requires collaboration across key customer roles: * **Platform Owner:** Oversees ServiceNow platform governance and alignment with business strategy. * **System Administrators:** Maintain platform stability and support application configurations and releases. * **Product Owner:** Manages product lifecycle and data within ServiceNow. * **SAM Program Lead:** Oversees the delivery and business value of the SAM program. * **IT Asset Manager:** Subject matter expert on IT asset management. * **IT Finance/Business Manager:** Focuses on software spend optimization. * **Trusted Service Partners:** May participate in coaching sessions to provide ongoing support. ## Important Considerations * Customers must ensure appropriate licensing and have identified key personnel to participate actively. * ServiceNow provides the demonstration environment and coaching but does not implement configuration changes in customer production or sub-production environments. * Additional legal and technical prerequisites are detailed separately in the Impact Accelerator Terms Matrix. This Accelerator provides a demonstration of the possibilities and capabilities of Software Asset Management. ## Accelerator Overview {#jumpstart-software-asset-management__section_accelerator_overview} Jumpstart Your Software Asset Management (SAM) provides Impact customers with an overview and applied demonstration to support the effective implementation and adoption of ServiceNow Software Asset Management. It enables customers to manage software assets throughout their entire life cycle, from planning to retirement, and includes key resources and leading practice guides to help them get started. ## Package Availability {#jumpstart-software-asset-management__id_ohw_mg1_2jc} Note: This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. ## Prerequisites {#jumpstart-software-asset-management__section_prerequisites} * Customer is licensed for ServiceNow Software Asset Management * Customer has identified a SAM Product Owner or SAM Program Lead who will attend and actively participate in the coaching sessions * Customer intends to start with managing SaaS software licenses, or has hardware Configuration Items (CI) with sufficient data quality in the CMDB to support on-premises software discovery and license reconciliation {#jumpstart-software-asset-management__ul_prerequisites} ## What You Get {#jumpstart-software-asset-management__section_what_you_get} Session Preparation : The Technical Accelerator Consultant: * Provisions a temporary instance * Activates and configures related plugins * Loads product demonstration data {#jumpstart-software-asset-management__ul_session_prep} Customer Coaching Session #1 (up to 1.5 hours) : * Overview of key business outcomes of Software Asset Management (SAM) * Overview of SAM data model and core terminology * Applied demonstration, including: * Software Asset Workspace * Software discovery models and normalization * Software entitlements and reconciliation * Software reclamation workflow * Publisher Packs {#jumpstart-software-asset-management__ul_applied_demo} * Review leading practices for getting started {#jumpstart-software-asset-management__ul_coaching_session_1} Customer Coaching Session #2 (Optional upon Customer request -- up to 1 hour) : Opportunity for Q\&A related to Software Asset Management Output(s) : * 30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations * Copy of the Coaching Session Deck {#jumpstart-software-asset-management__ul_outputs} ## Requested Customer Resources {#jumpstart-software-asset-management__section_requested_customer_resources} {#jumpstart-software-asset-management__table_customer_resources__entry__4} | Customer Resource | Responsibilities | Required | Recommended | |:-|:-|:-:|:-:| | Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | | | System Administrator(s) | Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | | | Product Owner | Owns and is responsible for the population and maintenance of their product or application within the ServiceNow platform. They are accountable for the overall health, value, and life cycle of a specific application or product used to deliver a service. | ✓ | | | SAM Program Lead | Accountable for the end-to-end delivery, quality, and business value of the Software Asset Management program/service. | ✓ | | | IT Asset Manager | Subject matter expert responsible for managing IT Assets. | | ✓ | | IT Finance / Business Manager | Subject matter expert responsible for software spend optimization. | | ✓ | | Trusted Service Partners | Attend ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support the customer going forward. | | ✓ | [Table 1. Customer resource and responsibilities] {#jumpstart-software-asset-management__table_customer_resources} ## Requested Information / Access {#jumpstart-software-asset-management__section_requested_information_access} Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the Impact Accelerator Terms Matrix [here](https://www.servicenow.com/legal/servicenow-impact.html). ## Exclusions {#jumpstart-software-asset-management__section_exclusions} ServiceNow is not responsible for implementing any of the recommended configuration changes in your sub-production or production instances.