--- sourceDocument: Brazil Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Impact ft:clusterId : - ipact bundleId : - ipact --- # Jumpstart Your AI Agents for ITSM # Jumpstart Your AI Agents for ITSM {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jumpstart Your AI Agents for ITSM "Jumpstart Your AI Agents for ITSM" is an Accelerator designed to demonstrate how AI Agents powered by Generative AI (GenAI) can transform IT Service Management (ITSM) processes. It showcases AI capabilities such as automating repetitive tasks---including generating detailed resolution notes, summarizing cases and chat conversations---thereby enabling human agents to concentrate on higher-value activities. This Accelerator provides Impact customers with practical resources and best practices to begin leveraging AI Agents within their ITSM environment. Show full answer Show less The Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages. ## Key Features * **Session Preparation:** A Technical Accelerator Consultant provisions a temporary instance, activates necessary plug-ins, and enables AI Agent use cases. * **Customer Coaching Session #1 (up to 90 minutes):** Includes an overview of AI Agents for ITSM features, an applied demonstration, a technical walkthrough on enabling these capabilities, and access to key resources and leading practices. * **Temporary Instance Access:** Customers receive 30 days access to the provisioned instance for hands-on experience. * **Optional Customer Coaching Session #2 (up to 60 minutes):** Provides an opportunity for Q\&A regarding AI Agents for ITSM upon customer request. * **Customer Resources:** Participation typically requires specific customer roles such as Platform Owner and System Administrator, with recommended involvement from Service Desk Managers and Trusted Service Partners to ensure alignment and support. ## Customer Responsibilities and Access Customers must provide designated resources like Platform Owners and System Administrators who will oversee platform governance and maintain ServiceNow stability. Additional roles, such as Service Desk Managers and Trusted Service Partners, are recommended to maximize benefit from the Accelerator. Specific information and access requirements depend on the customer's package and are detailed in the applicable Impact Accelerator Description. ## Limitations and Exclusions * This Accelerator or parts of its activities may not be available to customers with restricted environments, self-hosted systems, or managed service providers using domain-separated instances. * ServiceNow does not assume responsibility for implementing recommendations on the customer's sub-production or production instances. This Accelerator provides a demonstration of the possibilities and capabilities of AI Agents for ITSM. ## Accelerator overview {#jumpstart-your-ai-agents-for-itsm__section_nv3_rvh_c5b} Jumpstart Your AI Agents for ITSM provides  Impact customers with an overview and applied demonstration of AI Agents for ITSM. By harnessing the power of GenAI, this Accelerator highlights how AI agents revolutionize the ITSM process by using advanced reasoning to complete key tasks. AI agents handle repetitive tasks such as generating detailed resolution notes, summarizing cases and chat conversations, and more, freeing up human agents to focus on higher-value work. This offering provides key resources and leading practices to get started with AI Agents for ITSM. ## Package Availability {#jumpstart-your-ai-agents-for-itsm__id_fhw_f11_cfc} Note: This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages. ## What you get {#jumpstart-your-ai-agents-for-itsm__section_vhc_tvh_c5b} Session preparation : The Technical Accelerator Consultant: * Provisions a temporary instance * Activates related plug-ins * Activates AI Agent use cases {#jumpstart-your-ai-agents-for-itsm__ul_m3p_xvh_c5b} Customer coaching session #1 (up to 90 minutes) : Includes the following: * Overview of AI Agents for ITSM features * Applied demonstration of AI Agents for ITSM * Technical demonstration on how to enable the demonstrated capabilities * Key resources and guides on leading practices * 30 days access to the temporary instance {#jumpstart-your-ai-agents-for-itsm__ul_wjt_gwh_c5b} Customer coaching session #2 (optional on customer request, up to 60 minutes) : Opportunity for Q\&A related to AI Agents for ITSM. ## Requested customer resources {#jumpstart-your-ai-agents-for-itsm__section_mbc_jxh_c5b} One or more customer resource are requested. The specific number of resources provided is Accelerator and customer specific. {#jumpstart-your-ai-agents-for-itsm__table_wzw_lxh_c5b__entry__2} | Customer resource | Responsibilities | |-|-| | Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Leads the System Administrators, ensures team alignment with the ServiceNow business strategy and roadmap, and contributes to platform governance. | | System Administrator (Required) | Maintains the stability and usability of the ServiceNow by performing application maintenance, managing support for cases related to ServiceNow applications, contributing to ServiceNow software releases by delivering configuration tasks and features. | | Service Desk Manager (Recommended) | Subject matter expert responsible for managing Service Desk. | | Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching sessions to understand leading practices and potentially support customer going forward. | [Table 1. Customer resource and responsibilities] {#jumpstart-your-ai-agents-for-itsm__table_wzw_lxh_c5b} ## Requested information/access {#jumpstart-your-ai-agents-for-itsm__id_wfh_s2d_t2c} Please refer to the applicable Impact Accelerator Description available at ## Exclusions {#jumpstart-your-ai-agents-for-itsm__id_kgz_p11_cfc} This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances. ## Exclusions {#jumpstart-your-ai-agents-for-itsm__id_tg5_r11_cfc} ServiceNow is not responsible for implementing recommendations on Customer's sub-production or production instances.