--- sourceDocument: Brazil Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Impact ft:clusterId : - ipact bundleId : - ipact --- # Jumpstart Your CSDM for Service Operations # Jumpstart Your CSDM for Service Operations {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jumpstart Your CSDM for Service Operations Jumpstart Your CSDM for Service Operations is an Accelerator designed to help organizations understand and implement the data requirements for a service-aware Configuration Management Database (CMDB) aligned with the Common Service Data Model (CSDM). This offering supports both business-facing and technical service operations by defining and populating core data related to business services, technical services, service offerings, and dependent service instances (such as Application Services). Show full answer Show less The Accelerator emphasizes the importance of correctly populated data to maximize the benefits when using AI-powered IT Service and IT Operations features. It aligns organizations with CSDM best practices, providing a strong data foundation for successful IT Service and IT Operation product implementations. ## Package Availability and Prerequisites This Accelerator is available within the Impact Guided, Guided+ (SV or PG), Advanced, and Total packages. It is recommended that customers first complete the Jumpstart Your CSDM: Foundation accelerator, as this builds the foundational data necessary for supporting business and technical services effectively. ## What You Receive * **Session Preparation:** Provisioning of a temporary instance by a Technical Accelerator Consultant. * **Customer Coaching Session #1 (up to 1.5 hours):** Includes an overview of essential data for IT Service and Operations products and a demonstration using real-world examples of accurately populated data. * **Customer Coaching Session #2 (optional, up to 1 hour):** Additional Q\&A session upon customer request to address specific questions related to CSDM for Service Operations. * **Output:** Access to the temporary instance for 30 days and availability of the Technical Accelerator Consultant for further inquiries or deeper exploration, along with a copy of the coaching session deck and prerecorded demonstration videos. ## Customer Roles and Responsibilities Successful implementation requires collaboration among various roles: * **Platform Owner:** Oversees the ServiceNow platform and governance alignment. * **ServiceNow and CMDB Administrators:** Manage platform configuration, stability, and support. * **Process Owners:** Define and maintain major processes or services within ServiceNow. * **Enterprise Architects:** Align technology strategy with business goals and guide IT frameworks. * **CMDB Manager:** Facilitates configuration processes and maintains CMDB data integrity. * **Application/Product Owners:** Maintain product or application data and lifecycle health. * **Service Owners:** Accountable for the quality and delivery of business or technical services. * **Executive Sponsors:** Provide vision, governance, and remove implementation roadblocks. * **Trusted Service Partners:** Participate in coaching to understand leading practices and support ongoing customer needs. ## Additional Notes Details on supplemental legal terms, prerequisites, and exclusions are outlined in the Impact Accelerator Terms Matrix. It is important to note that ServiceNow does not take responsibility for implementing recommendations on customer sub-production or production instances. This Accelerator provides a demonstration of the possibilities and capabilities of the Common Service Data Model (CSDM) for Service Operations. ## Accelerator Overview {#jumpstart-your-csdm-for-service-operations__section_accelerator_overview} Jumpstart Your CSDM for Service Operations helps organizations understand the data needed to establish and mature their service-aware CMDB. The accelerator defines and populates the core data required to support both business-facing and technical service operations. The accelerator covers key data points related to business and technical services, their related service offerings, and the dependent Service Instance (Application Services). Additionally, the accelerator explains how correctly populated data amplifies results when used with AI-powered features. The accelerator aligns you with CSDM leading practices and enables you to build a data foundation that helps achieve implementation success of IT Service and IT Operation products. ## Package Availability {#jumpstart-your-csdm-for-service-operations__id_wcq_khw_c3c} Note: This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages. ## Prerequisites {#jumpstart-your-csdm-for-service-operations__section_prerequisites} Customers are encouraged to complete the [Jumpstart Your CSDM: Foundation accelerator](https://www.servicenow.com/docs/pR_s0OAmFPP2RwJEx8zz0Q "The Jumpstart Your Common Service Data Model (CSDM): Foundation Accelerator provides an overview and breakdown of the CSDM with a focus on Foundation data.") before taking this one, as this offering builds on the foundational data required to operate, maintain and support business and technical services. ## What You Get {#jumpstart-your-csdm-for-service-operations__section_what_you_get} Session Preparation : The Technical Accelerator Consultant provisions a temporary instance Customer Coaching Session #1 (up to 1.5 hours) : Includes the following: * Overview of the data needed for IT Service and Operations products * Demonstration of accurately populated data using real-world examples {#jumpstart-your-csdm-for-service-operations__ul_session1} Customer Coaching Session #2 (optional, upon customer request --- up to 1 hour) : Opportunity for Q\&A related to CSDM for Service Operations Output : * 30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations * Copy of the Coaching Session Deck * Prerecorded demonstration videos {#jumpstart-your-csdm-for-service-operations__ul_ty2_1sm_pkc} ## Requested Customer Resources {#jumpstart-your-csdm-for-service-operations__section_requested_customer_resources} {#jumpstart-your-csdm-for-service-operations__table_customer_resources__entry__4} | Customer Resource | Responsibilities | Required | Recommended | |:-|:-|:-:|:-:| | Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators and ensures team alignment to business strategy and the ServiceNow roadmap. Actively involved in the overarching governance of the platform. | ✓ | | | ServiceNow and CMDB Administrator (s) | Responsible for configuring and maintaining the stability and usability of the ServiceNow platform and the CMDB. Performs application maintenance and manages support for Cases related to ServiceNow applications and the CMDB. Contributes to ServiceNow software releases by delivering configuration tasks and features. | ✓ | | | Process Owner(s) | A senior leader accountable for the correct and complete definition of each major process or service implemented within the ServiceNow platform. | ✓ | | | Enterprise Architect(s) | Ensure an organization's technical strategy aligns with the goals of the business focusing on technology and processes. Helps guide the IT enterprise through frameworks to design, plan, implement, and govern IT systems. | ✓ | | | CMDB Manager | Responsible for day-to-day facilitation of the Configuration process and ensure alignment to the ServiceNow CSDM data model. This primary objective of the role is to ensure change to the data in CMDB is controlled and to enable efficient resolution of integrity issues. | ✓ | | | Application or Product Owner(s) | Responsible for the population and maintenance of their product or application within the ServiceNow platform. They are accountable for the overall health, value, and lifecycle of a specific application or product used to deliver a service. | ✓ | | | Service Owner | Accountable for the end-to-end delivery, quality and value of a either a business or technical service as it is experienced by the customer (external or internal) | ✓ | | | Executive Sponsor(s) | Responsible for setting and communicating the vision of the ServiceNow Engagement within the rest of the enterprise. The Executive Sponsor also participates in engagement governance and removes roadblocks to a successful implementation. | | ✓ | | Trusted Service Partners | Participation in ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customers going forward. | | ✓ | [Table 1. Customer resource and responsibilities] {#jumpstart-your-csdm-for-service-operations__table_customer_resources} ## Requested Information/Access {#jumpstart-your-csdm-for-service-operations__id_k5t_3hw_c3c} Note: Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html). ## Exclusions {#jumpstart-your-csdm-for-service-operations__id_jhr_nbp_qkc} ServiceNow is not responsible for implementing recommendations on Customer's sub-production or production instances.