---
sourceDocument: Brazil Impact
sourceDocumentLink: https://www.servicenow.com/docs/r/impact

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Jumpstart Your Modern Change Management

# Jumpstart Your Modern Change Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Jumpstart Your Modern Change Management

Jumpstart Your Modern Change Management is an Accelerator designed for Impact customers to introduce and demonstrate the capabilities of a modern change management approach within ServiceNow.
It includes practical change models, approval policies, data-driven risk features, and other key components that support contemporary change management implementations.
This offering also provides essential resources and best practices to help organizations begin modernizing their change management processes effectively.
Show full answer Show less  

## Key Features

* **Temporary Instance Provisioning:** A temporary ServiceNow instance is provisioned and configured with Change Management plugins and demonstration data to support hands-on learning.
* **Customer Coaching Sessions:** Two coaching sessions are provided:
  * **Session 1 (up to 1.5 hours):** Covers an overview of modern change management, a live demonstration including implementation guidance, configuration, usage, and best practices.
  * **Session 2 (optional, up to 1 hour):** Dedicated Q\&A session for addressing customer questions related to modernizing change management.
* **Access and Support:** Customers receive 30-day access to the temporary instance and ongoing availability of the Technical Accelerator Consultant for additional questions or deeper exploration.
* **Resource Materials:** Customers are provided with the coaching session presentation deck and requested resources to assist in adoption.
* **Package Availability:** The Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.

## Customer Roles and Responsibilities

Successful engagement requires active participation from key customer roles:

* **Platform Owner:** Accountable for the overall ServiceNow platform governance and alignment with business strategy.
* **System Administrator(s):** Manage platform stability, application maintenance, and configuration tasks.
* **Change Management Process Owner(s):** Ensure the change process is fit-for-purpose, effective, and aligned with organizational goals.
* **Change Manager:** Oversees proper assessment, approval, scheduling, implementation, and review of all changes to minimize risk and maximize value.
* **Service Desk Manager:** Provides subject-matter expertise related to the Service Desk.
* **Trusted Service Partners:** Attend coaching sessions to understand best practices and support the organization.

## Important Notes

* ServiceNow does not implement recommendations in customer production or sub-production instances.
* Additional legal terms, prerequisites, and requirements are detailed in the Impact Accelerator Terms Matrix.

## What You Can Expect

By engaging with this Accelerator, ServiceNow customers gain a practical, hands-on introduction to modern change management capabilities, supported by expert guidance and resources. This enables organizations to adopt best practices, improve change process effectiveness, manage risk more effectively, and align change activities with business objectives.  
This Accelerator demonstrates the capabilities of a modern change management approach.

## Accelerator overview {#jumpstart-your-modern-change-management__section_accelerator_overview}

Jumpstart Your Modern Change Management provides Impact customers with a comprehensive introduction to the capabilities of modern Change Management. It includes change models and key supporting change features --- such as approval policies and data-driven risk --- to
support modern change management implementations. This offering also provides key resources and leading practices to get started with a modern approach to Change Management.

## Package Availability {#jumpstart-your-modern-change-management__id_glc_hd3_c3c}

Note:  
This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.

## What you get {#jumpstart-your-modern-change-management__section_what_you_get}

Session Preparation
:   The Technical Accelerator Consultant:

    * Provisions a temporary instance
    * Activates and configures components of Change Management
      * Plugins
      * Updates
      * Foundation data
      {#jumpstart-your-modern-change-management__ul_h5s_sjc_d3c}
    * Loads product demonstration data into the instance
    {#jumpstart-your-modern-change-management__ul_session_prep}

Customer Coaching Session #1 (up to 1.5 hours)

:   Includes the following:

    * Overview of a modern change management approach
    * Demonstration of modern change management, including:
      * Implementation guidance
      * Configuration
      * Usage
      {#jumpstart-your-modern-change-management__ul_demo_details}
    * Review of leading practices and implementation guidance
    {#jumpstart-your-modern-change-management__ul_coaching_session_1}

Customer Coaching Session #2 (Optional, at the customer request --- up to 1 hour)
:   Opportunity for questions and answers related to modernizing your change management

Output
:
    * 30-day access to the temporary instance and to the Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations
    * Copy of the coaching session deck
    {#jumpstart-your-modern-change-management__ul_fxb_hpt_pkc}

## Requested customer resources {#jumpstart-your-modern-change-management__section_requested_customer_resources}

{#jumpstart-your-modern-change-management__table_customer_resources__entry__4}

| Customer resource | Responsibilities | Required | Recommended |
|:-|:-|:-:|:-:|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ |   |
| System Administrator(s) | Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ |   |
| Change Management Process Owner(s) | Responsible for ensuring that the Change Management process is fit-for-purpose across the organization. They oversee the effectiveness, consistency, and continual improvement of the change process, ensuring it supports business needs and aligns with organizational goals. | ✓ |   |
| Change Manager | Responsible for ensuring that all changes --- standard, normal, and emergency --- are properly assessed, approved, scheduled, implemented, and reviewed to minimize risk and service disruption while maximizing business value. | ✓ |   |
| Service Desk Manager | Responsible for managing the Service Desk as the subject matter expert. |   | ✓ |
| Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customers going forward. |   | ✓ |
[Table 1. Customer resources and responsibilities]

{#jumpstart-your-modern-change-management__table_customer_resources}

## Requested Information/Access {#jumpstart-your-modern-change-management__id_vgd_jd3_c3c}

Note:  
Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html).

## Exclusions {#jumpstart-your-modern-change-management__section_ytr_ppt_pkc}

ServiceNow is not responsible for implementing recommendations on Customer's sub-production or production instances.