--- sourceDocument: Brazil Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Impact ft:clusterId : - ipact bundleId : - ipact --- # Jumpstart Your ServiceNow Otto for Document Intelligence # Jumpstart Your ServiceNow Otto for Document Intelligence {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jumpstart Your ServiceNow Otto for Document Intelligence The Jumpstart Your ServiceNow Otto for Document Intelligence (DocIntel) Accelerator is designed to demonstrate and explain the capabilities of ServiceNow Otto for DocIntel, a key component of AI Agents and ServiceNow Otto Skills. It provides Impact customers with a practical understanding of document intelligence functionality and aids developers in building custom document-related workflows. The package includes essential resources and best practice guides to facilitate a smooth start. Show full answer Show less This Accelerator is available to customers with Impact Guided, Guided+ (SV or PG), Advanced, and Total packages. ## What You Receive * **Session Preparation:** Temporary instance provisioning, activation and configuration of related plug-ins, and creation of demonstration use cases. * **Customer Coaching Session #1 (up to 90 minutes):** Covers benefits overview, end-user experience walkthrough, technical demonstration, configuration overview, and monitoring using the Analytics Dashboard. * **Customer Coaching Session #2 (optional, up to 60 minutes):** Provides a Q\&A opportunity for deeper discussion about ServiceNow Otto for DocIntel upon customer request. * **Outputs:** 30-day access to the temporary instance, a Technical Accelerator Consultant for ongoing questions or explorations, a copy of the coaching session materials, and any requested customer resources. ## Customer Responsibilities * **Platform Owner (Required):** Accountable for overall ServiceNow platform governance, leadership, and alignment with business strategy. * **System Administrator(s) (Required):** Responsible for platform stability, application maintenance, case support, and configuration delivery. * **Process Owner(s) (Required):** Senior leaders accountable for ensuring business processes or services are fit for purpose. * **Developer(s) (Recommended):** Code development for the ServiceNow platform. * **Trusted Service Partners (Recommended):** Participate in coaching sessions to learn best practices and potentially support the customer in the future. ## Additional Notes Detailed information about legal terms, prerequisites, and other specifications is available in the Impact Accelerator Terms Matrix. ServiceNow does not undertake implementation responsibilities on customer sub-production or production instances. This Accelerator provides a demonstration of the possibilities and capabilities of ServiceNow Otto for Document Intelligence. ## Accelerator Overview {#jumpstart-your-now-assist-document-intelligence__section_pn5_kxd_fsb} Jumpstart Your ServiceNow Otto for Document Intelligence (DocIntel) provides Impact customers with an overview and applied demonstration of ServiceNow Otto for DocIntel functionality. This offering helps customers understand a capability that is central to both AI Agents and ServiceNow Otto Skills. It also serves as a valuable resource for developers building custom workflows that involve documents. Additionally, this accelerator includes key resources and leading practice guides to help customers get started. ## Package Availability {#jumpstart-your-now-assist-document-intelligence__id_mph_lgg_jfc} Note: This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages. ## What you get {#jumpstart-your-now-assist-document-intelligence__section_qn5_kxd_fsb} Session Preparation : * Provision a temporary instance  * Activate and configure related plug-ins * Create demonstration use cases {#jumpstart-your-now-assist-document-intelligence__ul_g24_rxd_fsb} Customer Coaching Session #1 (up to 90 min) : Includes the following: * Overview of the benefits and impact of ServiceNow Otto for DocIntel * End-user experience walk-through * Technical demonstration * Configuration overview * Setup {#jumpstart-your-now-assist-document-intelligence__ul_rnx_5gg_jfc} * Monitoring results with the Analytics Dashboard {#jumpstart-your-now-assist-document-intelligence__ul_elz_5xd_fsb} Customer Coaching Session #2 (Optional up on Customer request -- up to 60 min) : Opportunity for Q\&A related to ServiceNow Otto for DocIntel. Outputs : * 30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations * Copy of the Coaching Session Deck {#jumpstart-your-now-assist-document-intelligence__ul_apw_3hw_gkc} ## Requested customer resources {#jumpstart-your-now-assist-document-intelligence__section_x4x_2p2_qrb} {#jumpstart-your-now-assist-document-intelligence__table_wqw_dyd_fsb__entry__4} | Customer Resource  | Responsibilities  | Required | Recommended | |-|-|:-:|:-:| | **Platform Owner** *- Required* | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | | | **System Administrator(s)** *- Required* | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | | | **Process Owner(s)** *- Required* | A senior leader within each business unit for each major process or service (for example: incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose. | ✓ | | | **Developer(s)** *- Recommended* | Writes code for the ServiceNow platform. | | ✓ | | **Trusted Service Partners** *- Recommended* | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | | ✓ | [ ] {#jumpstart-your-now-assist-document-intelligence__table_wqw_dyd_fsb} ## Requested Information/Access {#jumpstart-your-now-assist-document-intelligence__id_gvn_phw_gkc} Note: Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html). ## Exclusions {#jumpstart-your-now-assist-document-intelligence__id_vzk_sjg_jfc} ServiceNow is not responsible for implementing recommendations on Customer's sub-production or production instances.