--- sourceDocument: Brazil Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Impact ft:clusterId : - ipact bundleId : - ipact --- # Jumpstart Your Now Mobile for Employees # Jumpstart Your Now Mobile for Employees {#ariaid-title1} Release version: Brazil Updated October 19, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jumpstart Your Now Mobile for Employees The Jumpstart Your Now Mobile for Employees Accelerator is designed to introduce ServiceNow Impact customers to the Now Mobile application, emphasizing its core employee-facing features. It demonstrates essential configuration steps to enable employees to access tasks, requests, and knowledge articles via Now Mobile. The Accelerator highlights integration with Employee Center to deliver a seamless experience and provides key resources and best practices to support successful adoption. Show full answer Show less This Accelerator is available to customers with Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages, with some Now Mobile functionalities requiring Employee Center or Employee Center Pro and associated plugins. ## What You Get * **Session Preparation:** Includes provisioning of a temporary ServiceNow instance (if applicable) and activation/configuration of necessary plugins. * **Customer Coaching Session #1 (up to 90 minutes):** Covers an overview of employee-facing base system functionalities accessible via Now Mobile, a live demonstration of data synchronization between the Portal and Now Mobile, and delivery of key resources and leading practice guides. Customers receive a temporary instance with 30 days of access. * **Customer Coaching Session #2 (Optional, up to 60 minutes):** Provides a Q\&A opportunity for customers to address questions related to Now Mobile for Employees. ## Customer Roles and Responsibilities Successful adoption involves collaboration across several roles: * **Platform Owner:** Overall accountability for the ServiceNow platform, leadership, governance, and alignment with business strategy. * **System Administrator(s):** Responsible for platform stability, application maintenance, support, and configuration tasks. * **Process Owner(s):** Senior leaders accountable for ensuring that specific business processes or services meet organizational needs. * **Developers:** Responsible for coding and developing on the ServiceNow platform. * **Trusted Service Partners:** Participate in coaching sessions to understand best practices and potentially support the customer post-accelerator. ## Practical Considerations Customers should ensure they have the necessary plugins, such as Employee Center or Employee Center Pro, to unlock full Now Mobile functionality. The Accelerator includes supplemental legal terms, specifications, and requirements detailed in the Impact Accelerator Terms Matrix. This Accelerator provides a demonstration of the possibilities and capabilities of Now Mobile for Employees. ## Accelerator Overview {#jumpstart-your-now-mobile-for-employees__accelerator-overview} Jumpstart Your Now Mobile for Employees introduces Impact customers to Now Mobile, providing an overview of its base system capabilities along with a demonstration of the configuration steps needed to get started. The session focuses on key employee-facing features such as viewing tasks, requests, and knowledge articles. We will also highlight how Now Mobile aligns with Employee Center to create a seamless employee experience. Additionally, this accelerator includes key resources and leading practice guides to help customers get started with success. ## Package Availability {#jumpstart-your-now-mobile-for-employees__id_ghr_mm3_fhc} Note: This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. ## Prerequisites {#jumpstart-your-now-mobile-for-employees__prerequisites} Certain Now Mobile functionalities require Employee Center or Employee Center Pro (and any associated plugins). ## What You Get {#jumpstart-your-now-mobile-for-employees__what-you-get} Session Preparation : * Provisioning of a temporary instance (if applicable) * Activation and configuration of related plugins {#jumpstart-your-now-mobile-for-employees__ul_cfq_qm3_fhc} Customer Coaching Session #1 (up to 90 min)​ : Includes the following: * Overview of base system functionalities available to employees through Now Mobile * Applied demonstration of how to configure data synchronization between Portal and Now Mobile * Key resources and leading practices guides * Temporary instance provided with 30 days access Customer Coaching Session #2 (Optional upon Customer request - up to 60 min) : Opportunity for Questions and Answers related to Now Mobile for Employees ## Requested Customer Resources {#jumpstart-your-now-mobile-for-employees__requested-customer-resources} {#jumpstart-your-now-mobile-for-employees__requested-customer-resources__entry__4} | Customer Resource | Responsibilities | Required | Recommended | |-|-|:-:|:-:| | Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and actively involves in the overarching governance of the platform. | ✓ | | | System Administrator(s) | Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | | | Process Owner(s) | A senior leader within each business unit for each major process or service (Example, incident, change, employee onboarding) and is accountable for ensuring that the process is fit-for-purpose. | ✓ | | | Developers | Writes code for the ServiceNow platform. | | ✓ | | Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | | ✓ | [Table 1. Customer resource and responsibilities] ## Requested Information / Access {#jumpstart-your-now-mobile-for-employees__requested-information-access} ## Requested Information/Access {#jumpstart-your-now-mobile-for-employees__section_ybv_mn3_fhc} Note: Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html).