--- sourceDocument: Australia Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - australia ft:locale : - en-US ft:publication_title : - Australia Impact ft:clusterId : - ipact bundleId : - ipact --- # Jumpstart Your Now Mobile for Employees # Jumpstart Your Now Mobile for Employees {#ariaid-title1} * Release version: Australia * * Updated August 11, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jumpstart Your Now Mobile for Employees Jumpstart Your Now Mobile for Employees is an Accelerator designed to introduce ServiceNow Impact customers to the capabilities of Now Mobile for Employees. It showcases key employee-facing features such as viewing tasks, requests, and knowledge articles, and demonstrates how Now Mobile integrates with Employee Center to enhance the employee experience. The Accelerator includes configuration guidance, key resources, and leading practice guides to facilitate a successful implementation. Show full answer Show less This Accelerator is available to customers with Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. Some Now Mobile functionalities require Employee Center or Employee Center Pro and relevant plugins. ## What You Get * **Session Preparation:** Provisioning of a temporary instance (if applicable) and activation/configuration of required plugins. * **Customer Coaching Session #1 (up to 90 minutes):** Overview of Now Mobile base functionalities for employees, demonstration of data synchronization between Portal and Now Mobile, and delivery of key resources and best practices. A temporary instance with 30 days access is provided. * **Customer Coaching Session #2 (Optional, up to 60 minutes):** A Q\&A session on Now Mobile for Employees available upon customer request. ## Customer Roles and Responsibilities Successful implementation involves collaboration among various customer roles: * **Platform Owner:** Oversees platform accountability, aligns team to business strategy and ServiceNow roadmap, and governs platform operations. * **System Administrator(s):** Maintains platform stability, manages support cases, and performs configuration work related to ServiceNow applications. * **Process Owner(s):** Senior leaders accountable for ensuring key business processes are effective and fit-for-purpose. * **Developers:** Responsible for coding on the ServiceNow platform. * **Trusted Service Partners:** Participate in coaching sessions to understand best practices and support ongoing customer needs. ## Additional Information Further details on legal terms, prerequisites, specifications, and requirements are documented in the Impact Accelerator Terms Matrix. This Accelerator provides a demonstration of the possibilities and capabilities of Now Mobile for Employees. ## Accelerator Overview {#jumpstart-your-now-mobile-for-employees__accelerator-overview} Jumpstart Your Now Mobile for Employees introduces Impact customers to Now Mobile, providing an overview of its base system capabilities along with a demonstration of the configuration steps needed to get started. The session focuses on key employee-facing features such as viewing tasks, requests, and knowledge articles. We will also highlight how Now Mobile aligns with Employee Center to create a seamless employee experience. Additionally, this accelerator includes key resources and leading practice guides to help customers get started with success. ## Package Availability {#jumpstart-your-now-mobile-for-employees__id_ghr_mm3_fhc} Note: This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. ## Prerequisites {#jumpstart-your-now-mobile-for-employees__prerequisites} Certain Now Mobile functionalities require Employee Center or Employee Center Pro (and any associated plugins). ## What You Get {#jumpstart-your-now-mobile-for-employees__what-you-get} Session Preparation : * Provisioning of a temporary instance (if applicable) * Activation and configuration of related plugins {#jumpstart-your-now-mobile-for-employees__ul_cfq_qm3_fhc} Customer Coaching Session #1 (up to 90 min)​ : Includes the following: * Overview of base system functionalities available to employees through Now Mobile * Applied demonstration of how to configure data synchronization between Portal and Now Mobile * Key resources and leading practices guides * Temporary instance provided with 30 days access Customer Coaching Session #2 (Optional upon Customer request - up to 60 min) : Opportunity for Questions and Answers related to Now Mobile for Employees ## Requested Customer Resources {#jumpstart-your-now-mobile-for-employees__requested-customer-resources} {#jumpstart-your-now-mobile-for-employees__requested-customer-resources__entry__4} | Customer Resource | Responsibilities | Required | Recommended | |-|-|:-:|:-:| | Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and actively involves in the overarching governance of the platform. | ✓ | | | System Administrator(s) | Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | | | Process Owner(s) | A senior leader within each business unit for each major process or service (Example, incident, change, employee onboarding) and is accountable for ensuring that the process is fit-for-purpose. | ✓ | | | Developers | Writes code for the ServiceNow platform. | | ✓ | | Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | | ✓ | [Table 1. Customer resource and responsibilities] ## Requested Information / Access {#jumpstart-your-now-mobile-for-employees__requested-information-access} ## Requested Information/Access {#jumpstart-your-now-mobile-for-employees__section_ybv_mn3_fhc} Note: Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html).