--- sourceDocument: Brazil Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Impact ft:clusterId : - ipact bundleId : - ipact --- # Maturity assessment questionnaires # Maturity assessment questionnaires {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Maturity assessment questionnaires Maturity assessment questionnaires in ServiceNow's Impact maturity assessment accelerators gather responses to evaluate the maturity of a process or capability. These questionnaires consist of single-select questions organized into domains, allowing multiple participants to provide input independently. The collected responses are aggregated to generate both domain-specific and overall maturity scores, helping identify gaps and target areas for improvement. Show full answer Show less ## Key Features * **Multi-Participant Assessments:** Enables the main user to invite others within the organization to independently complete assigned domain questions, supporting collaborative evaluations. * **Question and Domain Weighting:** Each question and domain is weighted equally, ensuring balanced scoring without bias toward any particular area. * **Survey and Progress Management:** Assessment owners can configure participant roles and domain assignments, send external surveys, and track survey delivery and completion status over a 14-day collection period. * **Aggregated Results Visualization:** Owners can review combined participant responses using multiple visual formats such as KPI cards, bar charts, heat maps, and tables for comprehensive analysis. * **Action Plan Generation:** Based on identified maturity gaps, the accelerator creates a prioritized, domain-organized action plan with customizable owners and notes to guide improvement efforts. * **Compatibility with Existing Assessments:** Supports legacy assessment models like Impact Staffing and Roles Review-On Demand and Adopt AI Governance assessments without disruption. ## Practical Benefits for ServiceNow Customers Using maturity assessment questionnaires enables organizations to: * Accurately assess current operational maturity based on actual practices rather than plans or documentation. * Engage multiple stakeholders for a well-rounded evaluation and collective insight. * Identify specific maturity gaps across domains to focus improvement initiatives effectively. * Create actionable, customized plans to advance process or capability maturity within the organization. * Monitor assessment progress and completion status centrally to ensure timely input from participants. * Leverage clear, visualized results to support strategic decision-making and governance. A maturity assessment questionnaire collects responses that an Impact maturity assessment accelerator scores, using questions grouped into domains. ## How maturity assessments work {#maturity-assessment-questionnaire__section_tlc_ccl_rkc} Several Impact accelerators assess the maturity of a process or capability by asking a set of questions grouped into domains. A maturity assessment can involve multiple participants. The main user completes the questionnaire and can also invite others in their organization to complete it independently. Responses across all completed questionnaires are aggregated to produce a maturity score for each domain and an overall maturity score for the accelerator.{#maturity-assessment-questionnaire__maturity-assessment-questionnaire-para-1} Using these results, you can identify maturity gaps across domains and select a target maturity level for each one you want to improve. Based on those selections, the accelerator generates an action plan with a customized list of recommendations to close the gaps.{#maturity-assessment-questionnaire__maturity-assessment-questionnaire-para-2} Note: For the accelerators that use a maturity assessment questionnaire, see [Strategy Accelerators](https://www.servicenow.com/docs/PMESeUqJB90p5kV_bVPWDQ "Use Strategy Accelerators to go deeper on organizational and governance general guidelines with the ServiceNow platform and upskill your team to maintain business performance and drive success."). ## Question types {#maturity-assessment-questionnaire__section_ulc_ccl_rkc} A maturity assessment questionnaire uses single-select questions only. For each question, you choose the one statement that best reflects current practice from a set of options describing increasing levels of maturity. Your answer should reflect how work happens today, not documentation, goals, or planned improvements.{#maturity-assessment-questionnaire__maturity-assessment-questionnaire-para-3} ## Question and domain weighting {#maturity-assessment-questionnaire__section_vlc_ccl_rkc} Every question and every domain carries the same weight when responses are scored. No question or domain counts for more than another.{#maturity-assessment-questionnaire__maturity-assessment-questionnaire-para-4} ## Existing assessments {#maturity-assessment-questionnaire__section_wlc_ccl_rkc} Accelerators that were built on the earlier assessment model continue to work as before, including the Impact [Staffing and Roles Review-On Demand](https://www.servicenow.com/docs/kmmgGfJoVXFo7OcLANEe3w "This Accelerator provides Impact customers with a guided, self-service experience to assess their ServiceNow platform staffing model, identify capability gaps, and build a prioritized action plan to strengthen their team.") and the [Adopt AI Governance](https://www.servicenow.com/docs/48KPTWjeSvifnDSZ0llKiQ "This Accelerator guides customers through the process of establishing and managing an Artificial Intelligence Management System (AIMS).") assessment.{#maturity-assessment-questionnaire__maturity-assessment-questionnaire-para-5} ## Maturity assessment workflow UI features {#maturity-assessment-questionnaire__section_workflow_ui} For every maturity assessment on-demand accelerator, the following UI features are available: * Multi-Participant Assessment Configuration:Add participants to an on-demand maturity assessment and assign each one a role and one or more domains. Generate surveys for your participants and track their delivery from a single configuration view. * External Participant Surveys:Send participants external survey questionnaires. Each participant sees only the questions for the domains assigned to them. It also supports target specification during assessments. * Aggregated Participant Results: View responses from all participants combined in the Review Results step of your Playbook. As the assessment owner, you see all aggregated data, while participants can't see each other's responses. You can also use the multiple visualization formats (KPI cards, bar charts, heat maps, tables) to review aggregated survey results. Users can monitor assessment progress over the 14-day survey collection period. * Participant Completion Tracking:Monitor each participant's completion status and response date so you know whose input is still outstanding. * Action Plan: * View and download the action plan page displaying prioritized items organized by domain. * Modify suggested owners and add notes to action items. **Related reference** * [ITSM Maturity Assessment -- On Demand](https://www.servicenow.com/docs/xtL82~c_6MBCu1IsTmNfQg "A structured, self-service offering to assess your current IT Service Management (ITSM) processes and functional maturity within ServiceNow.") * [Portfolio Governance Maturity Assessment -- On Demand](https://www.servicenow.com/docs/LaBj1l_XSYpaGOWHOT_B6w "A structured, self-service offering to assess your current ServiceNow Portfolio Governance processes and functional maturity.") * [Strategy Governance Maturity Assessment -- On Demand](https://www.servicenow.com/docs/wgAI9834FZ0UBogW7Eo_aw "A structured, self-service offering to assess your current ServiceNow Strategy Governance processes and functional maturity.")