---
sourceDocument: Brazil Impact
sourceDocumentLink: https://www.servicenow.com/docs/r/impact

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Multi-instance Topologies

# Multi-instance Topologies {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
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## Summary of Multi-instance Topologies

The Multi-instance Topologies Accelerator is designed to educate ServiceNow customers on the drivers and topology options available for implementing multiple production instances within a single-customer environment.
It provides foundational knowledge about when and why multiple instances may be necessary and introduces four distinct multi-instance topology alternatives.
Each topology is explained with descriptions, use cases, strengths, weaknesses, and example process flows.
Show full answer Show less  
The accelerator includes interactive educational sessions that help customers apply these concepts to their own environments, enabling informed discussions with implementation providers to develop an appropriate multi-instance architecture.

This offering is available to customers with Impact Guided+ (Platform Governance add-on), Advanced, and Total packages.

## Key Features

* **Introductory Customer Session (up to 60 minutes):** Introduces the accelerator, sets expectations, discusses business drivers for multiple instances, presents the four topologies, and requests customer inputs including use cases and questionnaires.
* **Customer Education Sessions (two sessions, up to 120 minutes each):**
  * Session 1 covers business drivers and two multi-instance topologies with interactive customer use case activities.
  * Session 2 presents the remaining two topologies, additional use case activities, and provides advisory guidance for next steps.
* **Follow-up Customer Session (optional, up to 60 minutes):** Provides an opportunity for Q\&A on the multi-instance topologies and guidance.
* **Deliverables:** Workshop slides, use case activities, guidance for next steps, and requested customer resources.

## Customer Responsibilities and Prerequisites

* **Required Roles:** Platform Owner, Platform Administrator, ServiceNow Platform Architect, and Enterprise Architect(s) to provide leadership, administration, architecture, and organizational alignment.
* **Recommended Role:** Service Owner(s) responsible for specific services or integrations.
* **Prerequisite:** Completion of the "How to Tackle Architectural Implementation Models" workshop is required before engaging in this accelerator.
* **Requested Resources:** Deliverables from the prerequisite workshop are needed to enable effective sessions.

## Scope and Exclusions

This accelerator focuses on educating customers about multi-instance topology options and guiding the evaluation process. It does **not** provide detailed architectural design, technical implementation plans, integration blueprints, or managed service provider-specific topology considerations. It also excludes configurations for multiple non-production instances such as development or test environments.

## Practical Benefits for ServiceNow Customers

* Gain clarity on business scenarios warranting multiple production instances.
* Understand and evaluate four common multi-instance topology alternatives with practical examples.
* Engage effectively with implementation providers to design a multi-instance architecture tailored to your organization's needs.
* Benefit from structured, interactive education sessions that incorporate your specific use cases and input.  
This Accelerator provides education on drivers and topology alternatives to support multiple production instance implementations delivered within the context of a single-customer production implementation.

## Accelerator Overview {#multi-instance-topologies__section_b11_fzb_1zb}

The Multi-instance Topologies Accelerator provides Impact customers with facilitated education sessions that establish a foundational understanding of the common business drivers that could warrant multiple production instances and
an introduction to four multi-instance topology alternatives.

The overview for each topology includes a description, topology-related use cases, strengths and weaknesses, and example process flows. The education sessions are interspersed with interactive use case activities, so that following
the completion of the Accelerator, you may continue to evaluate your own multi-instance requirements by engaging your implementation provider to develop an implementation architecture.

## Package Availability {#multi-instance-topologies__id_lgv_h5l_kjc}

Note:  
This Accelerator is available for Impact Guided+ (Platform Governance add-on), Advanced and Total Packages.

## What You Get {#multi-instance-topologies__section_mwz_rw1_fsb}

Introductory Customer Session (up to 60 minutes)
:
    * Introduce Accelerator and set expectations on process and depth of deliverable
    * Communicate expectation for Customer participation
    * Introduce business drivers for multiple production instances
    * Introduce four multi-instance topologies
    * Request completion of intake questionnaire, three use cases, and provide any other requested inputs
    {#multi-instance-topologies__ul_lnb_v15_zyb}

Customer Education Session #1 (up to 120 minutes)
:
    * Present business drivers for multiple production instances, referencing use cases provided by the customer
    * Present two multi-instance topologies
    * Conduct interactive activities based on relevant customer-provided use cases
    {#multi-instance-topologies__ul_yds_xc5_zyb}

Customer Education Session #2 (up to 120 minutes)
:
    * Present two multi-instance topologies, which may or may not reference the customer's use cases
    * Conduct interactive activities based on relevant customer-provided use cases
    * Advisory guidance for next steps
    {#multi-instance-topologies__ul_lyr_xll_bzb}

Follow-up Customer Session (optional upon Customer request - up to 60 minutes)
:   Opportunity for Q\&A related to the multi-instance topologies education and guidance

Multi-instance Topologies Deliverables
:
    * Workshop slides
    * Multi-instance topology use case activities
    * Guidance for next steps
    {#multi-instance-topologies__ul_lsw_f25_zyb}

## Requested customer resources {#multi-instance-topologies__section_customer-resources}

{#multi-instance-topologies__table_kh2_jrq_dsb__entry__2}

| Customer Resource  | Responsibilities  |
|-|-|
| Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| Platform Administrator (Required) | Responsible for the day-to-day administration of the ServiceNow platform. |
| ServiceNow Platform Architect (Required) | Responsible for overall ServiceNow platform architecture, strategy, and governance. |
| Enterprise Architect(s) (Required) | Provides a holistic view of the organization's strategy, processes, and other systems, including any necessary policy or organizational requirements. Helps guide the Platform Owner to align with technical or functional standards. |
| Service Owner(s) (Recommended) | Responsible for data and process flows related to a specific service, process, or an integration. |
[Table 1. Customer resource and responsibilities]

{#multi-instance-topologies__table_kh2_jrq_dsb}

## Pre-requisite {#multi-instance-topologies__section_gdn_fsl_bzb}

The completion of the workshop, How to Tackle Architectural Implementation Models, is required. For more information, contact your Enterprise Architect.

## Requested Information Access {#multi-instance-topologies__section_gvt_lsl_bzb}

The output deliverables from the How to Tackle Architectural Implementation Models workshop are requested.

## Exceptions {#multi-instance-topologies__section_sxs_4sl_bzb}

* Multi-instance topology architecture design recommendations
* Multi-instance technical implementation / technical integration detailed architecture
* Enterprise architecture review
* Detailed architecture blueprint for multi-instance configuration
* How to integrate multiple production instances
* Topology considerations for Managed Service Provider and/or multiple customer multi-instance configurations
* Multiple sub-production instances, for example, development, test, or user acceptance test (UAT))
{#multi-instance-topologies__ul_ywj_qsl_bzb}